GM Financial — Chandler Customer Service Center

I have contacted them since Friday requesting authorization to travel and I have not had any response, I have called more than 5 times and no one is able to solve it. Every time I call them they give me incomplete and erroneous information. Nobody informs me of the status of my application.

So where do i begin, i purchased a brand new 2023 sierra and within one month it needed a crank shaft replaced so it spent 30 days in the shop, next week the turbo went out and another 38 days in the shop. Here i am today on a road trip and the check engine is ion again. Meanwhile GM the buy back team has made limited to no effort in rectifying an issue that is solely due to manufacturing. By the time i received an offer on a repurchase it was 7k under what i had spent in the last 6 month not including my 2k cermic coating that they will also no pay for. So i am left with a unreliable truck and have to deal with unreliable people to try and get it fixed. Im forced to either take a massive loss on truck that has been broken 50% of the time.
If this is how you treat your customers, it’s no wonder why you can’t keep your employees off the picket lines!
At the end of the day, I may just have to trade this in for a TOYOTA!

So i tried to have an extension because i cant pay my bills bec i was sick for 3 weeks but to get approved they want me to pay an extension fee so they will processed my deferment its so stupid that they told me that arizona was the state that i need to pay extemsion fee.i did my deferment to the other bank with my 2nd car and they never asked for extension fee to get approved this is crazy.ive never missed any payment with them.its a nightmare experience

GM Financial representatives are the rudest, nastiest people that I have ever encountered. Management needs to train staff not to treat people as though they are less than human.