Hobby Lobby, Phoenix AZ

Excellent selection of specialty items at reasonable prices. The staff was friendly and the customer service overall was great!

I'm a hobbiest, so it was mine thing to do on a lazy Saturday. I was there several hours just browsing the various aisles. I actually purchased Christmas Fabric and several notions I likely didn't need. The store was clean with wide aisles and well lit. There was only one cashier until the line began heading to the back of the store. Two other cashiers joined the fun.the lines than moved quickly. The sales force were professional and polite and very young I might add.

I am convinced that it really depends on who you ask when you're looking for particular items. Was looking for candelabra replacement bulbs & a replacement cord for the same lamp that I was refurbishing. The 1st person I asked to direct me to these items said that they didn't sell light bulbs. & proceeded to inform me that, 'This is a craft store, & they don't sell any type of electrical cords. ' I knew that they did, & so I asked someone else there. He directed me straight to both items.

I love hobby lobby. Great ideas for crafts for anyone. Watch out on those 50%off deals, not everything is really 50% off at the register. However, still got had to get some cute decor.

Overall it's a great experience! The staff are very friendly, and it has almost everything you'll need, but it's organized poorly. Other than that, it's a great location!

I went in for a Christmas decor shopping and OMG they have the best decors ever
I think I bought decors more than I should

We just went in to this location not to long ago and we were ready to check out. There was 2 lanes open. One with the manager and another employee named Anna working on the next isle. We were waiting in the line at the managers checkout isle. The manager looked at us and told us to go to the next lane and the lady in back (who was white) of us was immediately help while we were still waiting in the next isle. We felt uncomfortable and felt that he didn’t want to help us because of our ethnicity. I would give them no stars but Anna who helped us was was polite and made us feel welcomed.

My thoughts on Hobby Lobby vacillate often. Sometimes, I can find SO many things I like. (This usually occurs at the end of spring/beginning of summer when everything is on sale for 50+% off.) Unfortunately, there are almost more times when I cannot find anything I need. Please understand: this is not to say that HL doesn't have beautiful and creative decor items: they always do! Unfortunately, they are almost worse than other large retailers in pushing out seasonal items so early that you can't find what you need for the upcoming season. I mean, seriously? They were already stocking Christmas items in May at one of my local stores! And I went to find a fall item a couple weeks ago and could barely find the one lone, nearly empty aisle, because of all the Christmas decor. Sorry, but that's just a little much.

In addition, I have to say that the folks who work at Hobby Lobby are consistently some of the most unhappy looking people I've ever seen! They seem dead tired at 11 a.m. And if you're there at the end of the day, heaven help you. Rarely can I find anyone on the floor of whom to ask help - they're all stocking elsewhere, ALL the time. I assure you, this is a commentary of many visits.it doesn't seem to be much better, ever, at ANY of the Hobby Lobby stores I go to. The few pleasant employees I have encountered are always on a mission, but I always thank them for their smiles.

Good selection, but not enough help (long check out lines). Also merchandise not marked properly causing even more delay at checkout.

This location was so dirty last time I was there and they only had one emplyee working the whole store! They need to hire more people

Hobby Lobby has many art, painting, mirrors, and more! I'd go again. It's not busy witch made it easy to get around. In and out in no time and got what i needed.

I didn't find what I was looking for but I found everything that I didn't know I needed and got it anyway! It was a great clean store staff was kind and curteous, normally I'm not a craft store fan but my wife is and so I support her when I can and honestly had a lot of fun in this one!

I walked in literally five minutes before close. The employee that was standing at the front entrance waiting to lock up was very polite, cheerful, and surprisingly eager to assist me, despite the fact that I showed up right before her shift was ending. She was very knowledgeable and was able to tell me the exact location of the item I had come to purchase. Thankfully I snagged the last label maker on the shelf! It was reasonably priced, as well. Hobby Lobby never ceases to disappoint me. I prefer shopping here rather than at the competitor's stores, such as Michael's or Joann's. The Ahwatukee store is my favorite location.

This is a great store. You can find almost anything you need for crafting, simple decorating, etc.at this store. Staff are very friendly. Store is clean and well stocked. It has easy access from the freeway. Check it out!

I love this store always have for years. Love the products and The customer service i always get it is awesome. Yesterday my mom and i were shopping for little cute crafts for her birthday party for the weekend, I had saw a few floor customers doing inventory and they looked pretty busy. I had asked one of them where your jars were. She said over there in one of the isles and was pointing to the area then went back to work. Went over the the section and i did not find the item i was looking for so i had asked another employee where the item was and she looked a little annoyed, i was asking her and she did take me to the item i was looking for but no smile no question of anything else i can help you with.just rushed back to doing inventory. I am thinking this is not the way this normally is. I could see on there faces they were not happy they looked really stressed out. I have done inventory in retail but i understand it can be a little stressful, but anytime a customer asked a question i would always stop what i am doing take them to the product ask them if it is what they are looking for and if there is anything else i may help them with, always smiled and made sure they are ok with everything. If they said no i am doing good then i say if there is anything else please let me know and my name and then i depart. The ladies need to be reminded customer service is first priority not there inventory. Cashiers were awesome smiling happy great service with the, but the people on the floor doing inventory i just felt bad for them and looked stressed out and could not be bothered and no smiles. So just need a touch up on customer service there also was no music in the store that was another thing but probably needed the peace and quiet for inventory da, other then that all was awesome. Just like to see employees happy and enjoying there jobs and i hope that is something that can be passed on. Do an employee feedback survey find what you can do to make the place a more enjoyable place to work. Always important.take care god bless.

Go to this store. Ask for help. It eventually works out - maybe randomly, but there are dedicated and long time employees that are amongst the sales team that some how will find you and help you in your shopping journey!