Holiday Inn Express & Suites Globe, an IHG Hotel

The coffee maker didn't work and one of the lights in the bathroom didn't work so the shower part was dark

No luggage carts to be found. The hot tub was cold. Mold in the shower. No beverages stocked at the desk store. Staff was apologetic and nice.

Had to stay here due to holiday week bookings at other hotels, This has to be one of the worst holidays Inn I've stayed at. I don't think they'd pass inspection for the "Holiday inn" name. Elevator not working for the 2nd floor still since I had to stay at this place months before for several days. Rooms not properly cleaned upon arrival, rooms in need of updating. The free Breakfast I stayed away from from looking at it.

This Holiday Inn Express is a total dump and not anywhere close to the standards of IHG and Holiday Inn Express. At best, it should be a Motel 6 or a Red Roof Inn.

The lobby is a mishmash of weird furniture and empty refrigerators. The staff is a mess. All on their phones. No attention paid to guests. And they don’t answer the front desk phones. Had to call from my room ~5 times. And when a half a day went by without my bill being emailed, I had to call four times before they sent it.

Similarly, when asking for firm/foam pillows: we don’t have those. No bottle water in room nor any for sale.

Room itself smelled of smoke. And the emergency fire sprinkler in bathroom was covered by thick plastic and rubber band—indicating that either someone was smoking in there or they’re very much against fire code.

Back to the bathroom — gross. All the caulk was peeling off. Dark lime stains everywhere. And a distinct smell of mildew.

And the room. My feet got dirty waking around on the carpet. As if I was walking barefoot on a dirty sidewalk. Disgusting.

And the rates. Given the lack of hotels in this area of Arizona and the number of mining workers who come to work for the week, the rates are astronomical. This hotel is making a killing and it seems they know they don’t have to reinvest anything back into the property because the mining workers will continue to stay here.

Avoid at all costs.

My husband and I are gold members with IHG and travel a lot for work and have never had such a challenge getting a correct receipt as we did for the stay. I called every day for two weeks and was on hold for 49 minutes until I was hung up on. The manager was rude as were several front desk staff (except for the cheerful young man that works in the morning). Hotel staff seem to be outside smoking more than they were at the front desk. We also saw hotel staff leaving hotel rooms, fixing their hair and shirts. It also took 3 separate calls (2 to HQ) to get points added for the stay. In general, the front desk staff seem very unprofessional and the hotel rooms were not very clean (smelled of mildew and marijuana). We will be staying at the best Western next time We are in Globe.

Vacation stay
2 adults 3 children
Reservation for 5/28-5/29.
Where do I even begin. If I had had another option I would have taken it. On top of being charged twice, the room we had reserved was filthy. Found and Easter egg from someone's Easter stay tucked in the corner. Bugs in the shower. Roaches as soon as we walked in. Food shoved in the A/C vents. Disgusting cushions on the pullout bed. Had to go ask for any other room but that one and then to charge me twice! If anything I should be compensated! Should be ashamed that they offer that to guests. What an awful experience.

I have stayed at several Holiday Inn Express' over the last few years. This one was just average. The breakfast was fair. It seemed like it was not fully set up or something. The food coolers were empty. Staff was not very interested in their guests. I am not sure if I would stay there again. It was rather disappointing. IHG can do so much better.

Beds were very comfortable. Only elevator to the second floor didn't work. Hopefully that is sorted out. Will plan on staying there again.

Be advised, their spa isn't working. The water is ice cold. Guessing by the accumulated crud in the water, it hasn't been maintained for quite awhile. This was one of the main reasons we chose this place, so I'm pretty ticked off. It's too chilly for the pool (also ice cold).

Apart from that, the place looks nice. But the breakfast will really have to wow me for them to get another star. I was really looking forward to a nice soak.

I have stayed at dozen of hotels. This was on the top of the list of best stays/experiences ever. Melba was very hospitable and there for every need of mine. Thank you so much.

Paid for a king sweet when I got there they had given me a Queen room and so I ask for the king and they put me in a room that is not a sweet also the handicap room I did not get what I paid for and I am extremely upset

Everytime I'm here I have a wonderful experience. Beds are soft, rooms are clean, breakfast is good and the staff are professional and courteous.

This hotel was disgusting! The toilet was not cleaned and both of the beds were filthy! I don’t believe they changed out/cleaned the bedding, they just “fixed” the bed after the last guests left. Not to mention, they are super overpriced! If you want to book a quality and CLEAN hotel, book with the Best Western down the street.

Could the hotel have been cleaner 100%, was the hotel to dirty to stay no! When I first checked in with the not very happy front desk clerk during the day I was given keys to a room that wasn't ready later when I returned. After returning to the front after hours, Will put me in another room that happened to be the handicapped room. Will was wonderful during my whole stay, getting me into another room and getting me extra towels for the bathroom floor. Would I stay again sure.do I hope they start cleaning better. YES!

Likely the best place in town. Breakfast is great. Staff was helpful. Great TV/Channel options. Direct TV or something similar.

Clean, nice size King room but the phone didn't work, the mini fridge was hot (leaking water from freezer) and the ice machine on our floor was turned off. I mentioned it to the front desk when we checked out and her response was "oh no! "