Honest Pool Care, Scottsdale AZ

We found ourselves overseas with a problem with our pool filler floater device needing replacement. It hadn't been replaced by our regular service folks, who had lied telling they had done it after we left for our trip. Instead, it broke a few days after our departure with water was escaping down our back alley. Thank goodness our house sitter saw this and turned off our water! Anyhow, from overseas my husband got in touch via text with Chris from Honest Pool Care, with whom we've never dealt before but who we called based on his good ratings on line. Chris worked hard to get us squeezed into the Honest Pool Care schedule. They met with our neighbors who let them into our yard. They promptly and efficiently made the repair. Their charge was very reasonable especially considering that we were a customer they had not had before. Chris's communications were prompt, direct and helpful in every way, and the ultimate act of correcting the problem was such a contrast to our old company! When we return from our trip we plan to switch pool companies to Honest. They've earned our respect. I recommend this company.

Haven't used them yet, but Chris was so helpful in discussing services. They use flat rate so there's no surprise chemical billings. Very open and transparent about filter cleaning fees, etc. Prices were competitive to current provider. So I give them 5 stars for understanding customer service, being pleasant and transparent. If I have to change pool providers, I will give them the business.

We moved to a home last summer and switched to this pool company. We had been doing fine with their service so far as we didn't have any major issues. Recently our pool turned very green, and we had been going on 4 weeks and they still hadn't corrected the issue. I had a friend come by (who works in the same industry) and he told me their people had put in the wrong settings on our pump which was making things worse. Honest Pool Care also told me I needed a new pump but my friend insisted our pump was fine. He fixed the settings and after adding chemicals we were able to get our pool back to blue in just 3 days! I did not feel like this company cared about me or that our pool was out of commission for almost a month in the midst of summer. I have decided to switch pool companies as I do not trust what these people say and do not believe they have competent employees that know what they're doing at all.

The owner is responsive and knowledgeable, he installed a pool heater that works great for our home and got all the old equipment up and operational at a reasonable price. The work was performed quickly and professionally which I appreciated since I was on a tight schedule. They now service my pool weekly and looks amazing. I'd recommend Honest Pool Care to anyone who is looking for pool service in the North Scottsdale area.

This was my first time working with Honest Pool Care. Charlie quickly identified our first issue and got the system flowing. He then cleaned out our filter and showed me where to keep an eye out on an issue, didn't just suggest replacing. That's honesty in an industry where that can be lacking. He also gave me a couple other tips for pool maintenance. We will absolutely keep working with HPC.