Intermountain Health Center, Tucson AZ

I understand that there is a high turnover in children's behavioral health and that there are an overwhelming amount of need. However with that being known one would think there would be measures in place to keep children that they say are high needs from experiencing gaps in care when someone leaves. The patients are required to have crisis/ safety plans for their health, yet there is little accountability from the provider. If I hear "I don't know" one more time, and they wonder why there is hesitation in seeking treatment. Therapists give up after 3 appointments, saying the child is not engaged enough. It is a high needs child, of course it is going to take more then a few attempts. You are only teaching that child that if they avoid long enough everyone will leave them alone.

Great place to work! Very supportive team and a positive, professional environment. It’s nice to work at a place where the staff genuinely care about the clients and go above and beyond. A lot of wonderful things happen here.

Intermountain Health Is Doing An Amazing Job With Treating My 5 year old Son ADHD. I Highly Recommend This Treatment Center.

Hi honestly i don't like this clinic for my kid.
I have had bad experience.
Rude staff.
Someone knows a better place.
Thank

Both my step daughters had 2 intake appointments I was told what I should bring and once I got there Paula rolled her eyes once I told her I was the step parent and walked out of the room. She was very rude and very unprofessional and made my daughter's feel like they were nothing to her. I will never step foot in this place again everyone but the front office lady looked like they absolutely hated there jobs.i would never in a million years refer this place to anyone.

I've been taking my son here for years. I was told it was the best in town. If this place is best in town then Tucson has low standards for there residents behavioral health!
My son's first Dr.gave my son the wrong prescription, they fired her.
Dr. #2 Wanted to give him 4-5 different doses of his medicine a day. Which turned him chunky and then got him bullied at his school. Not to mention the previous meds he took we're one pill and worked great! Paying no mind to my reservation, and constantly trying to push some sort of horse treatment.
"My son is scared of horse's".
Dr. #3 this is a new Dr. Who talks to you five minutes and wrights out the meds.
Speaking of meds have I mentioned it's
In possible to get his medicine in a timely manner. He's always off for a week or more before he get his new batch. One time almost three months. And don't get me started on how no one will ever call you back. So If you like felling like no one cares this is the place for you!

The staff at the Health Center have proven numerous times of going above and beyond to assist their patients. Some of the nicest and most hardworking people I have seen. It’s convenient to have the medical staff, therapist, and case manager located at the same building.

This place is amazing, they take the time to know you and your child. The providers offer flexible scheduling, some late afternoon and some early before school which is super helpful for both work and school schedules. The staff is wonderful and caring, even the front desk staff helps in any way they can, they did just change to automated reminder calls which is great when you have more than 1 kid and more than 1 appointment on any given day.

I should've read the reviews before I wasted time here! This place is just a headache & dr Loretta Kramer is the worst! The staff are rude and its a pain to get medication for my son. DON'T GO HERE

If I could give 0 stars I would. My son had an appointment scheduled for an intake. I was told the best place for kiddos on the spectrum was intermountain. Well my first experience was horrible. I didn't receive a reminder call, and I have tons of appointments, so for me those are life savers. I showed up 5 minutes late after searching for the location. The receptionist did not awknowledge me until 3: 15.the intake coordinator came out and as we sat down in her office she said I hope you brought his birth certificate. I replied no, as no one told me I needed it. She said do you have someone at home who can bring it. I told her no. She said then we can't see him, I don't know if he is yours or not. Give me a freaking break. I have 3 insurance cards, 2 of which have his and my name on them, plus his ss card. So I wasted my afternoon off work, wasted my pto.and I even said I never was told and didn't receive a reminder call. She said Well I called you today. Yes at 2: 07 today.with no voicemail, she giggled and said yeah I didn't wait for voicemail. But we can set up another time. I told her not to waste her time as this was not a good first impression and I will go elsewhere.

They are only in it for the insurance money they do not care about the mental health of clients. The Doctors are wonderful, but the board of directors ties there hands of being able to help the clients. The nurses are unreliable and required to see patients when mental health issues arrise and appointments are month out with Doctor. Nurse has never had no other contact with client but now are in charge of clients medication and changes to meds? If you can use another mental health provider or private it will save you or your loved ones. If I could my son would not be with this corporation that only cares about insurance money. His Phych Doctor is amazing and should go into private practice don't know how she hasn't gone crazy herself with the bunch of money grubbing board of directors with there "policy changes" that only effect the way they can make more money of hurting mental ill clients and there insurances pocket book. Having a nurse see patients for abnormal self harming behavior? Never met client before has a 5min med check with stranger? We wonder why are so many issues in Tucson? Could be places like intermountain are creating more issues by having nurses do highly educated phych doctors work with patients they have never laid eyes on before?

Place is a headache. Can't get appointments right. Completely forget about patients. When scheduling appointment they are months out and months between appointments. And the they automatically will cancel you appointment without telling you and sometimes reschedule for wrong appointment. Good luck getting the services and/ meds you need. Think it may be quicker and easier to admit to a hospital. Then repeat. This place is a joke.