Kaizen Collision Center Auto Body Shop, Scottsdale AZ

Eddie is the manager who took care of my car personally and delivered my car. Waited for sometime until I figured this person.

In September last year I got in to an accident. They told me to drop the car off in October. A week later they called and pushed that to November. When I brought it in Nov 1 a rude manager came out and simply said they can't take it because there has been new management. I thought it was a joke after having the car sit in my driveway for 2 months. He said if we're lucky the Tempe branch might take it. I insisted they did and after back and forth and checking back in that week, Tempe took the car.
Now almost a year later I still don't have my car. This company is so disorganized. Its been so long that they have told me 5-10 times when I call to check in that I'm still in their old system. So 10 months later, many miscommunications later, and no car.

This is the worst experience I have ever had with a body shop. They have people that lie about timelines and updates. When new people or.management take over they don't follow up, return phone calls or have any sense of customer service. My car got fixed back in January and came back with a leak in the trunk. I brought it back to get fixed and they assured me it was. It still leaked. It is now June 30th and they still have not fixed my car let alone return phone calls. They are horrible and get 0 stars. The only good thing about the company at all is their receptionist Joanne. She is wonderful but she can't fix my car. Do not go here!

It took four weeks for a simple repair. That was after waiting two months when we scheduled an appointment to drop the car off.

The first time I dropped the car off I got a call a few hours later stating they forgot to order the part completely. The second time I dropped the car off they needed a different kind of part so I had to pick the car up again a few hours later. The third time the car was ready, when we picked it up there was an error message and the car had to be transported back to the shop for another two weeks. Our service guy quit during the middle of this, and there is no follow up with anybody else. Terrible service and company. The only professional is the front desk person Joanne. Everyone else are bozos and incompetent.

Avoid at all cost. I am simply amazed this place is still in business. My experience was so terrible that I can't allow myself to expand on it too much here because I will get too angry.
Work = subpar
Attention to detail = terrible
Communication = almost none
Time to fix = 6 months (for a basic repair)
Customer Service = laughable
Accountability = zero
The negative reviews here are not hyperbole. I have never had a worse experience with any business of any type in my entire life.

If you have a Tesla avoid this Scottsdale location at ALL cost. Zero communication, horrible customer service, service not completed, zero care for their client and will have your car forever! Not only did they have my Tesla for 2 months, they continuously gave me the runaround, blamed Tesla for sending wrong sensor 3x, yes 3x and manager actually laughed at me on the phone! Even after having my car 2 months, After all this they are now fighting me pay for completed work done by Tesla claiming under their expert opinion rear end collision would not cause any alignment issues my car (what a joke) They don't care, get business handed to them via insurance companies and once again AVOID this location.they put me through and are continuing bad service

I took my truck to get repaired there through Progressive after I rear ended someone. Their paint work is very poor. Runs in the clear coat and spots of clearcoat missing all together. I also had to take it back twice due to mechanical problems. I would not recommend you take your vehicle there for any body work. I have many more pictures but do not show up well on camera but very easy to see in person.

SHADY AND UNETHICAL. PAY WITH YOUR CREDIT CARD SO YOU CAN DISPUTE THEIR FAULTY WORK. I took my vehicle into Kaizen to have a minor dent in my bumper repaired. First, they kept my car for weeks which was a major inconvenience since I was paying for the rental vehicle and repairs out of pocket. Secondly, after paying $1000+ for the repairs, my bumper flew off my car while driving home on the highway, causing further damage to my vehicle. Their repairs didn't even last 20 minutes. When I returned to the shop, they promised answers, but instead they ignored me and contacted my insurance company. When my insurance company contacted me, they told me that they determined that I got into a car accident and that I needed to file a claim to have my vehicle repaired again. I didn't get into an accident, this shop just does really poor work and doesn't care for their customers. I disputed my credit card charges and after months of going back and forth with the shop, I won the dispute. My vehicle is in worse condition after visiting Kaizen. I have been driving around without a bumper for months now and honestly would have been better off if I would have just stayed away from this shop entirely. Additionally I learned that they used old damaged parts to repair my vehicle after requesting the invoice for the new bumper. So why did they keep my car for weeks? Why did they use damaged parts and blame me when they didn't hold up? And why are they contacting my insurance company when I paid completely out of pocket? Shady shop that does poor business. STAY AWAY OR PAY WITH A CC TO PROTECT YOURSELF.