LA Fitness, Phoenix AZ

I used a guest pass to attend their Zumba class. OM Goodness I feel in love.after my VIP pass expires I will be getting a membership. $30 bucks is $1 a day. And you have access to any LA Fitness and all their amenties they offer

After having an account for years with multiple people on it, I called to add two people to my account through a FAMILY plan so that we all paid the same price per person. After speaking with the GM, I was confident that he properly set up the account. Two months later, I find out he did not even set up the account as a family account, the two people I added did not have the same rate as the existing two, and he wasn't willing to work with me to correct the mistakes he made when creating the accounts.
I've worked in gyms in sales before and this behavior is totally uncalled for if you want to retain clients/members.

This gym, it’s usually a great place to lift but recently, past two months, equipment is breaking and taking month (s) to repair/replace. Drinking fountains drizzle and are rarely producing cold water. Today, when bringing this issue to the front desk employee, Samantha, she told me she wasn’t aware anything wasn’t working and when I asked for the managers name she told me I could join another gym. After today’s interaction, I plan on doing just that. There are a ton of fitness options in Phoenix. LA fitness is the ghetto choice today it seems. She’s being paid to be rude to people. Wish I could run that same scam and get away with it!

Now that AZ is open 100% I was a little worried about coming in and what I would see. I was glad to find that there was a 50/50 split of pepe still wearing masks. Everyone seemed to be respectful and everyone still social distanced regardless of if you wore a mask or not. I felt very safe and comfortable. There was still a "every other machine spacing" policy in place for the cardio equipment so I was glad to see that too.

Regardless of your thoughts on covid it certainly changed us all and affected us differently. One thing for sure, one of the side effects of covid was everyone's clothes fit a little tighter for some unknown reason.

Get back to the gym, be safe about it, shred some of those pounds, I mean, get your clothes fitting loose again (:

Worst part about this gym is EVERY SINGLE BENCH PRESS (Including the decline) is crooked and bolted to the floor so you can’t move it. That’s very dangerous and could lead to shoulder injury. I don’t know who designed it and thought it was a good idea but that Needs to change ASAP. Go ahead lay down on the bench and look at the bar and notice that’s it’s not center and it’s crooked.
I’m a competitive powerlifter so because of this reason I try to avoid this gym at all times. I sometimes am forced to workout here just like today and even after renovations benches are still crooked like why?

Equipment is in good shape. As shown in picture the benches are symmetrical. Alignment is within specs. Previous post maybe for a different gym. Come check it out for yourself.

Nick was amazing to work with! We had an issue with my father's account and he took great care and time to assist me. I have been a member since 1995, and would recommend this gym to anyone. Just ask for Nick and he'll take care of you!

I love working out at this gym but I am hearing about a lot of car break ins from other members. I hope something is done soon because I am concerned about my safety.

I have never been so annoyed an upset. I’ve called probably about 10 times the different locations, and I still haven’t been able to fix my issue. So times I get a worker who’s extremely rude, other times I’ll get someone who seems helpful but doesn’t actually pull through. Would definitely not recommend coming to LA Fitness because clearly if you have an issue it won’t be taken care of. Go to EOS instead, they actually take care of their clients cause this is a joke.

Staff is nice. Gym is smaller than other la fitness’. Could use more squat racks. Biggest Bother is lack of mask enforcement.

I got a membership for a few months last summer before I moved. Prior to moving I called and "cancelled" my membership. I was never told that for the membership to be truly cancelled, I would need to speak to someone in person (difficult during COVID) or mail in a cancellation request form. My account was "frozen" and continued to accrue charges. After realizing these charges were accruing, I attempted to be reimbursed and was told that wasn't possible. I was never told how to properly cancel my account. I feel this is a very dishonest way to treat customers.

UPDATE: A company representative contacted me and kindly resolved the issue.

One of the best gyms I've ever been in. Nick and his staff are hardworking and very courteous. They keep the facility very clean and well organized.

Becky is an excellent trainer. I have experienced many fitness programs and facilities throughout the United States and world. She and her class, HIIT by LAF, are among the best. Great energy. Highly recommend.

I am reviewing group fitness class Zumba by Sam H! The best instructor! Her classes are high energy, fun and a great workout to boot! She is an amazing Zumba fitness professional. Her energy and attention to us (members) is exhilarating. I'm sure LAF is happy to have her!
The gym itself is a good one for the cost.good workout areas and machines.
During these partial openings during the longest pandemic in history has been challenging for sure. LAF has done their best. But these protocols should end. Keep up the cleaning! But get rid of the circles and mask wearing! Working out with a mask when you are healthy will make you sick. If you fear catching a virus.stay home. If you are sick, stay home.

A pretty solid gym. Just try to go when it’s not rush hour and most equipment is usually available. PT’s don’t really hassle anyone either and usually help lifters when they are struggling.