Landmark Lookout Lodge Tombstone

DO NOT STAY HERE UNLESS YOU LIKE SLEEPING WITH ROACHES! I was switched to another room amd still had roaches on the toilet, on and in the nightstand and bathtubs. If I could post photos I would!

It's unfortunate, once upon a time I stayed here and it was great.
It seems new ownership isn't doing much for it. Upon preparing to check in, another set of customers was upset because of bed bugs, that they had pictures of, in their room.

The management refused to refund them as they were leaving.

Well, my mother-in-law and kids certainly wouldn't be staying there either, and Arizona law states, "Arizona law states the following:
A. R. S. § 36-601 – Public Nuisances Dangerous to Public Health: states that the presence of bed bugs in public sleeping accommodations is a public nuisance and dangerous to public health. "

management was rude about it and said to never come back, but he'll cancel the reservation. Unfortunately, this means my next trip to Tombstone will not involve The Landmark Lookout Lodge.

Service is friendly, breakfast was nice however rooms need updated badly! Handle on sink didn't work, bath ceiling falling apart and has mold- couldn't shower, TV didn't work all day left day early due to no TV and no adjustments were made to accommodate leaving early.won't be back!

We arrived approximately 12: 30 p.m. Checked in went to the room wanted to make sure everything was in working condition and it wasn't. Is this also not a pet friendly hotel/ Motel you're not allowed to leave your pets in the room for any period of time. The TV did not work the air conditioner does not cool off the room even after 3 hours and the refrigerator froze up so food and drinks did not stay cold so my fiance went to the office the young manager was there told him about the TV he said he would be up to fix it 45 minutes later he's a no-show. He went back down to the office and there was an elderly manager he said the younger manager had went to lunch so they totally ignored our request and he said said he would be up 45 minutes he did not show. So my fiance went back down to the office couldn't find the elderly gentleman and he told him that we were hungry we wanted to go eat lunch but wanted to leave our pet in the room that we would be back in a couple hours the elderly manager said no pets are not allowed to be in the room unoccupied we thought this was a pet friendly hotel and it does say that on the website. He said he would be up to fix the TV 45 minutes later he is a no-show so I went to the office the man was very rude screaming and yelling at me wouldn't listen to me at all and said if we can't abide by the rules that we need to leave. So we left found another place to stay pet friendly and our dog was allowed to be in the room unattended. My first time just tombstone and this is the experience we had with this hotel. We also made friends with a couple at this hotel and they said their breakfast is not a hot breakfast that they had cold cereal oatmeal bread and fruit. We do not recommend this place

So many cockroaches in our room! Unfortunately the office was closed by the time they started showing up at night- in the bathroom, on the soap, in the dresser drawers, across the floor. The room wasn’t very clean as well and the floor was sticky. When we complained (very nicely) in the morning the owner didn’t even apologize and offered us only $7 back.
The views were nice and the breakfast was okay but never coming back after that experience.

I gave the Landmark 5 stars for the following reasons. A new family took over just 8 months ago and they have done wonders. The rooms has new flooring. The rooms are spacious. Each room has a refrigerator and a nice size tv. They keep the beautiful old tile on the walls in the bath and sink area.
The breakfast would be $10 in any restaurant in town. The pool and pool area have been completely redone. They have a very nice path way to walk your pets or just for your own walk. And last but not least every room has a grest view.

Front desk had bad attitude went to room no presser in toilet no hot water paint peeling off the wall the worst hotel I ever stay at no way it would pass inspection please don't go to the breakfast old lord

Bed bugs and other bugs everywhere.
We checked out, but the owner refused to give us a refund.
This place is absolutely disgusting!

The room was nice and the pool was a blessing in the heat. The location is really close to Tombstone. I would stay there again

MOLD! I originally booked this hotel for 3 nights. After the first night everyone in the room fell sick, including a disabled individual whom fell violently ill vomiting and having a severe headache ache. After the first night we took a little time in town and just drive around and started feeling a lot better. We returned to the hotel later around 6 only to get sick again. At this point we had concern for some sort of mold in the hotel and after some light looking around we found a panel under the sink that hanging open (would not stay closed) and inside the panel was a plumbing access with a lot of water, rust and mold inside. We took video and pictures and immediately pack out stiff to leave. We got into out vehicle and went down to the office informing them we are on day 2 of our 3 day stay and found this mold that made us all sick. The staff did not care at all about the condition of the room (showed them the video too) and that it made us all sick and forced us to leave. He only refunded us the 3rd night and refused to accommodate us in any way, very rude and does not care about the health of their guest. I would not recommend.

Huge roaches outside on buildings. I was afraid to look in the rooms. We booked 2. Both were very clean and bug free. Pool was closed. They need to do something about the roaches outside. I won't go back just because I hate bugs. Breakfast was okay. They had eggs and sausage everything else cold, not much of a selection.

Disregard everything anyone else said me and my dad had an amazing time here! Amazing views beautiful western decor a nice pool the staff where helpful and a great breakfast to the new owners are fixing everything up so give them a pass on a few things 5 stars Simply put ️️️️️

If you can stay anywhere else, do it. Their room AC is terrible. Had the most uncomfortable sleep on a bed that was rock hard. Room never did cool off. Nothin like sweating in your sleep. Asked the office if they had a fan or a portable AC unit, answer was no. He offered to switch us rooms which seemed pointless since it'd be moving/packing all our stuff to go to another hot room. Only thing that was awesome about this hotel was the mountain views and their breakfast. But for $100+ a nt, not worth it. Walls are rotted, and room was crawling with bugs. I won't be staying here again.

Arrived 07/15/2023 just as a thunderstorm was letting loose. No covered parking, but to be expected at small type hotel. Had not been in our first room 10 minutes before noticing a small drip coming from the ceiling, dripping right behind the tv (we were on the ground floor). Also noticed no room phone, so went over to the office to advise manager of the problem, & he moved us over a couple of rooms. By the time I got back, the leak had transitioned from a steady drip, to water coming down from the ceiling over about a 4-5 foot seam out toward the center of the room. Our second room did not leak, but did have dead bugs all over under the beds & some live ones still crawling around. Wife requested fresh sheets, but the guy that showed up brought one sheet only, & there was a severe language barrier. Was told there were no fresh pillow cases which was interesting for a hotel. In the shower bath, there was great water pressure, but the left/hot knob fell off as there was no screw. Overall a sad excuse to rent out rooms like these. The grounds had litter/trash all around, & I noticed the next morning the pool was full of green algae, but at least they did have a sign showing the pool was closed. The view of surrounding area seemed nice & was cool from the night rain storm. The sign for the hotel had two sides, but one side had fallen out & lay on the ground nearby. Was very surprised to see a AAA approved sign out front, considering what was clearly a below standards hotel. Granted that Tombstone is a small town, really surprised at the problems here, & will never stay there again & it would have been a better idea to go back north to Tucson for a quality room. Checked out 07/16/2023, & skipped the free breakfast, so no idea what it consisted of.

So back in March we made reservations online for the past weekend's Tombstone Redemption event.

We never got a confirmation email and never got charged so we decided to call about a week before our reservation and asked someone working there if it had in fact ever gone through.

They told us no, we do not have a reservation under our name and would have received an email if we had a reservation. We made plans at another hotel since in a different city because they were all booked in town.

Well, two days after the event we were charged for the reservation we were told did not exist. So they must have had our card number and the name on the card on record, meaning the person we talked to made an error.

Now they are being very rude on the phone and refused to let us finish a sentence. The guy we talked to wouldn't even calm down long enough to listen and when we finally said, 'fine, we'll take it to the bank' he laughed and told us they would never give us any money.

I get when someone cancels or is a no show you still charge them. You explicitly told us we did not have a reservation and charged us anyways.

How hard is it to look up someone's reservation when they call?

They deserve 0 stars. This place was filthy, crawling with live bugs everywhere in the room including in the bed under the sheets and behind/under bed. The bathtub would hardly drain and looked as if it hadn't been cleaned in months. This was our second room we were given because the first room was leaking water everywhere, including on the television in the middle of the room and in a corner. We were going to call the front office to report water everywhere except there was NO PHONE! Oh and the pool was about 1/4 full and green with trash in it. Bags of trash was outside in the parking area as if it was just thrown out of the rooms. I would never recommend this hotel.

Just passing through with a Oversized Heavy Haul Load with Short notice arrival, Great Service to Help with a room and Pet Friendly. Grounds are well maintained, Rooms Clean and the views of the mountains are Peaceful.