LensCrafters, Glendale AZ

I love this LensCrafters and will continue to go but the staff/doctor in the eye care department need a little work. This was my first time with them and I felt the doctor didn’t really want to answer my questions. She repeated herself with the same answer as if I was stupid for asking those questions? Things didn’t change until my attitude changed and that’s is just a disappointment. I left America’s Best for the poor customer service and was hoping for something a little better here. Like I said I will be back but that just wasn’t what I was hoping for.

This place is amazing! Literally the best experience I’ve ever had with getting my eyes checked. They made me feel super comfortable from the moment I walked in until the moment I left. I can’t recommend this location enough!

The staff at this store is just amazing! I never felt pushed, but when I needed help they were right there. They made buying glasses fun!

Called across the valley to find replacement arms for my Oakley frames. Was unsuccessful until I was recommended by one of the Oakley stores to contact this LensCrafters and spoke to CJ and he said he may I have a pair that will fit and to come in. Came in and was assisted by another gentleman with CJ and we found a pair that fit my frames. Very grateful since I would of had to wait and order a pair anywhere else.

Dr. Badria, Fidlin, and Katelyn are an exceptional team. Dr. Badria is highly knowledgeable and explains things in terms a no expert can understand. Secondly, all three of these professionals makes the shopping expertise fun and efficient with stylish recommendations. Lastly, I found interesting Fidlin's knowledge of eyewear and lenses most fascinating. So glad the Lenscrafters was literally one suite away from a competitor where my experience was so bad that I left. I happened to catch their sign, verified the insurance and left a lifetime Lenscrafters customer at Arrowhead Macys.

I went to Americas Best twice before, and knew my prescription was off. Whenever I'd say something, I got excuses. I had enough of their lies and cheap junk. I knew LensCrafters was gonna be more pricey, and pricey it was. BUT! I am 1,000,000% satisfied. The young lady who assisted me before I saw the doctor was super friendly, Dr. Blank never once made me feel rushed, answered all my questions, addressed my concerns, gave me the contacts I wanted, and helped me see 20/20 again. This place was worth every penny if it meant NEVER ever going back to Americas Absolute Worst.

This is my second time buying glasses from LenCrafters. I tend to go for the pricier frames just because I wear my glasses everyday and the cost of them tends to equal out. Price aside, this place is great. The staff is helpful and friendly, it’s clean and they have a great selection of brands and frames! They had a sale this time so I ended up buying a pair of eye glasses and sun glasses and am so excited to get them!

Just visited this location yesterday to get some more contacts. I've been putting off going to the eye doctor for longer than I should have because I dreaded the idea even though I've been many times (not this location). Fortunately, the experience exceeded my expectations. I arrived early, and they took me back right away. The staff was super friendly and very helpful. The process was seamless and quick. I was in and out in record time, and it was the best experience I've ever had at any office. Thanks so much!

I had a decent experience across the board. I love my glasses and look better with them than without them in my opinion. Service was not that bad once I got sat down in front of someone. Bought my contact lenses for the year too prices were not too shabby.

Super sketchy. They ended up getting my insurance locked up and the girl there was super pushy. Telling me not to worry and trying to up sell me on everything. I wouldn't go here it seems like a money grab and there is something fishy about the insurance queries they do.

Ever since this office has moved out of the mall we have received the worst customer service. Six months ago I thought maybe they were all just having a bad day and did not say anything. Then 3 months ago I called to make a purchase again and they still were unable to assist me and were very rude about it. Then today I tried once more and now I am done. I do not normally write bad reviews but as much money as I have spent with them. I have been purchasing all my eyewear including Sunglasses with them for over 2 years now and will not be going back.

I went to Lenscrafters in June 2016 to get my eye exam, and a new pair of glasses. I remember the customer service being excellent, and the glasses were great. Unfortunately, I lost my glasses and need to get a new pair. Since I have to pay full price I am going to do some shopping around before I go back, and the doctor faxed me my prescription just like she said she would. All of my experiences here have been very professional and I would recommend them to anyone looking for great service.