Massage Envy - Tempe Elliot

Went in for a couples massage with my wife. I had my massage done by Amanda and my wife got Maribel. The massage was great best massage we have gotten. Will definitely be returning. I highly recommend Amanda and Maribel to you.

Went in for a couple's massage today and received the best service. Maribel was my massage therapist and Amanda was my husband's. They did an amazing job and we are extremely happy. I will be rescheduling us again soon! Thank you so much ladies!

I have always enjoyed my experience, loved the results and appreciated the level of professionalism provided by Elisabeth.

After 3 years as a member I have decided to cancel. 2 stars instead of 1 because I believe the therapists are genuine and provide a great service.

Firstly, Massage Envy employs deceptive practices and has been the defendant in a class action law suit due to false advertising of duration of massages. The 60 and 90 minute massages are only 50 & 80 minutes respectively. 10 minutes for “consultation” which takes 30 seconds before the therapist leaves the room for you to undress.

Secondly, Massage Envy steals money from it’s customers when they split your monthly $65 credit. The extra 30 minute upgrade is $23. When ME splits your credit they do it without telling you and thus have stolen $9.50 on every transaction. I asked the manager about this at this location and he seemed blissfully ignorant.

Thirdly, there is no benefit to the actual membership, the only “perk” is being able to pay ME an additional $50 for a second monthly massage.

Scott did a phenomenal job! Best massage I’ve ever had. He knows what he is doing and listened to exactly what I needed. Thank you Scott for loving what you do. It shows.

I have a massage pass with this location and it is fantastic. I am always well taken care of. The staff are attentive and very professional. I called the night before my scheduled appointment to book a couple's massage instead and was able to get everything set up and confirmed without any problem. I appreciate their flexibility!

I called today at 3pm and I spoke to Christina. I asked her if I could do an appointment. She set me up with Elizabeth. Although Elizasbeth was off she stayed over to accommodate me. Which was very kind and it shows their dedication.

Elizabeth was very knowledgeable about my skin issues. My facial was very relaxing and I was recommended the Murad skin products. I will be updating my review each appointment to give feedback on products.

Customer Service was 5 stars

That massage was just what I needed, they are friendly at the front desk, the therapist I had was amazing, it was clean and I felt so comfortable! Thank you Katy and ME staff!

I absolutely loved the therapist. She did a great job but I scheduled for an hour and a half and they shorted me 15 minutes. When I mentioned something to front desk she had a canned response typical of corporate behavior. Very disappointing! Although the actual experience was amazing I will not go back because I felt shorted and no one cared.

After having a membership with this place for three years, they disappoint me badly. They, are not giving my three session that I already payed for. The management, David, hire I qualify people such as Tammy, whom after keeping me on the line for 30 min, had no authority to do anything. Badly disappointed, I will file a complaint again them since they got over 180$ from my account and not scheduling me any session due to cancellation.

I travel a lot and like to visit Massage Envys whenever I'm on vacation. They always have nice rooms and tables. The skill of therapists can be hit or miss sometimes, but you can always schedule with ones youve had before and were good. Today I received a great massage from Raylena at this location! Would request her again next time if I was a local.

Great front office workers, not a great massage person. Kept asking for more pressure and she ignored me every time. And when she was done, I felt like nothing happened. Total waste of money.

I do enjoy the facials and massages at this location. However, I called during business hours to cancel an appointment for the following day (multiple times) and was sent to voicemail each time. I left a message stating that I wanted to cancel my appointment. I called back the morning of my appointment to ensure they got my message. They had not listened to my message and I felt as though I was reprimanded for not canceling the day before. I was told that this time would be excused, but next time I cancel same day I will have to pay 50%. I will not be returning to this location because I don’t want to end up paying for something just because the staff can’t answer the phones during business hours.

Mediocre massage. Went in for deep tissue, it was more of a light back rub. Front desk was very nice though.

My therapist is wonderful. I have had nothing but good experiences at this Massage Envy. I keep coming back.

I've been going to Massage Envy on Elliot Rd in Tempe for 10 years. The massage therapists are great and sensitive to requests. I love the front desk people - they really love their work and it shows.

Came in today for an hour and a half massage. My masseuse was Raylenia. She was wonderful, wonderful! I couldn't be happier. Thank you so much for a great experience.

I love my therapist, who is AMAZING, and always hits the right spots on my challenging scoliosis back and neck.

Elizabeth was amazing! I have had many facials with massage envy and she is by far the best facial I've ever had. You can tell this is someone who loves their job and will do everything she can to make your experience fantastic! Going back in three weeks to see her again!

Jason did an amazing job on my very tight back! Trigger point is awesome! Great location - all were very helpful & friendly & my Tia & cousin had a great experience too - Thank you!