Mountain View Family Physicians, Scottsdale AZ

I use to come here back when I was 18 loved this place had the best doctor. I went here recently and the front desk lady was rude to me for no reason as soon as I walked in. It didn’t make sense I notice she had a soft tone with everyone else but with me she was talking to me like she was upset that I was there. So I left. I wish I knew her name but she had blonde hair.

I have found office staff and personnel are very friendly, courteous and helpful. Great reception and not long wait and excellent lab

At first, I would have given them 5 stars. But, in light of them retracting my refills I had available, for my insulin none-the-less, they don't even deserve the 1 star rating given.

I could understand them doing this, if it weren't for a medication to help treat a life-threatening disease. I had one refill left, and they took it away - I owed them money, which I recently paid, so there's no reason for them to pull this!

I would NOT recommend anybody with Type 1 Diabetes to be seen here!

I'm 74 yrs old and have seen Dr. Roseanne Collins, my PCP, at this practice for many years. I even drove 4 hrs one way from Pinetop where we retired to see her. She treats me professionally and with personal care. Her staff is professional and amazing. I'll have take care of me forever!

I have been going to this office for many years now and the office staff has always been super friendly. When ever I need an appointment I always get thought and my doctor is the best. She always fixes me. Thank you Mountain view Family for treating me with all the best kindness and Care a person can ask for.

Left phone message about not being able to refill prescription. No reply. Went on Portal and left same message. No reply.
Thought I would get some kind of reply. Been 4 days

Today was my second time here. The first time I came in, I was told my appointment was for a week later, even though I know my wife made it for that day. Today I’m back and my appointment was for 2: 30pm. I arrived at 2: 17 and filled out their paperwork as a new patient, and I didn’t get called back in till about 3: 10. The PA took my vitals in about 5 minutes, and now it’s past 3: 30 and still no doctor. The only reason they are not getting a 1-star is that the PA and the lady who checked me in were friendly. The lady even remembered me from last week. Why schedule an appointment for 2: 30 to have me wait over an hour to see the doctor? I don’t get it. My time is precious. And I’m sure that if you kept them waiting for an hour, it would be the end of the world. Anyways, I know that I will not return here.

Had an appointment, showed up early. Didn't get out til over 2 hours layer. Unhelpful doctor didn't address the problem sufficiently. Unapologetic staff. They seemed annoyed.

Always running an hour behind schedule. The doctor's assistant insisted audaciously "you don't need your prescription, you'll be fine without it for a few days"

I was a patient of Dr Michael Brennan for over a year after having changed insurances. Unfortunately, he has retired and I was not given a choice of a new doctor; instead I was "given" to the new doctor on staff. Dr Riley apparently is one of those doctors that expects you to follow instructions without question and thank him for being rude to you. It sounds like the rest of the Doctors there are very good and I am sure Dr Riley did well in school in all subjects but one - bedside manner!

Dr Deadrick,
I feel is a warm sincere person with so much good energy and with a lot of knowledge.
But after seen by her and getting information to the pharmacy is another thing. Miss communication within the office personal.

I like this doctors office. I can get an appointment easily; someone actually answers the phone! My doctor is efficient and knowledgeable. When I had a problem with a prescription refill, the doctor confirmed it was sent during my appointment, and the problem was actually the pharmacy. Easy parking. I've seen other doctors when mine was out of the office. There is always someone who will fit you in. I recommend any of their doctors.

I've been seeing Dr. Smith since I was a baby and I love her! Not only is she an awesome doctor with quick responses but she always remembers what's going on in my life. She feels like a cool auntie. Highly recommend!

Dr. Henson is fantastic. Very professional and takes the tome to thoroughly explain everything.
Office staff seems to be somewhat shaky.

I have been seeing Dr. Mansfield for about a year and a half now and she is AMAZING! Her assistant Cindy is very sweet as well. Dr. Mansfield makes me feel so comfortable and she never makes me feel rushed! She is very knowledgeable and I always leave feeling better! I never wait.the entire office is great! I HIGHLY recommend her!

I love that my care is handled by all certiefied Doctors instead of PAs and NPs and that it is one of the only practices that is still private. When it comes to healthcare I'm not looking at the service of the staff, I care about how good my doctor is and this place has the best.

The absolute worst office staff ever. No matter how many times I've sent record requests they've been ignored. I needed them to send paperwork for me to get a very important prescription and I had to actually drive to the office and stand there while waiting for the papers otherwise they just don't care at all. Terrible. Don't go. Ever.

I have been coming to this medical practice for 17+ years and have always had a positive experience. Dr. Deidrick takes the time to listen and appears to truly care about her patients. On occasion when she was not available I have seen other physicians in this practice and have never had a negative experience. They get you in quickly when need be and have excellent follow up. I would highly recommend this physician's office.

Long wait times and disasterously poor doctor involvement. This place appears to be about churning through patients to maximize profits. They will send you a referral in the mail with little detail and no follow-up, even for serious conditions. Expect to wait well beyond your scheduled appointment time. 0/5 if possible.