Navy Federal Credit Union, Phoenix AZ

This is my first account with this credit union, so this is my first visit inside the bank and decided to come to this location as it is close to my job. I have heard such awesome things about this credit union, however I am beginning to disagree. Walked into this branch and the teller I dealt with to activate my card and make a deposit was very helpful, funny and looked great! I work night shift and I take the bus so I arrived a little before they opened at 9am, so I hit the grocery store (Fry's) which is next door so I might have looked a bit strange due to me having 3 grocery bags with me. However I also wanted to open up a certificate and had to meet with a personal banker, this is where the downgrade begins, the banker was young, confusing and has no personality what's so ever, just down right rude, appeared to hate her job as she did not smile one time, no eye contact and very short with answers and did not provide detailed information at all. I regretted opening anything at this bank after dealing with this banker ID #C5943. I ended up with 2 shared accounts when I only wanted one and wanted info regarding the other, I was informed no info can be given so just visit online. What? !? The other account that I did not want to open at this time will close automatically in a few days because I did not fund it! Again.what!? ! The certificate I did open successfully, I am not sure if it was opened accurately or if it is the 12 month or 18 month term, is it a max limit on it and will my dividends be reinvested? So many questions unanswered! I dislike the customer service I have received with a passion and honestly do not want to visit the branch ever again because of her. This is my money, my life, my future it should be handled with care and concern not like I am a burden or disliked due to my color or the way I look. Worst experience after being very thrilled to have an account with one of the best credit unions. Disappointed with the horrible service from a personal banker.

I have never had a negative interaction here. Folks have always been pleasant and helpful.

This credit union allowed over $3000.00 be stolen from my account in September of 2022, and has yet to return my money. They have said charges that occured while I was in another state, in a hospital fighting for my life are " Valid " without completing a proper investigation and providing any supporting information. I have filed multiple complaints as well as tried to reach out for resolution. Still as of today NOTHING?