O'Reilly Auto Parts, Gilbert AZ

Bryan was very kind and knowledgeable! Great job bryan we really appreciated your service.

Very friendly staff and provides everything that we need, went here for more than 3 years, never disappoint

I have been a customer of O'Reilly for years. They usually have what I need. I am surprised and happy that they still carry some parts for classic cars.

Just had a very poor experience with O'Reillys and I won't be back. This is the location on Guadalupe and Gilbert. I feel duped and disrespected.

I called them on the evening of 09/03 to ask if they had a battery that fits my car. I believed that my last battery was purchased with AutoZone 4 years ago and I tell them this.

They have only 3 year warranty options available (more $$$) and I stress that I can't afford more than a 2 year, and then the assistant store manager Cory (or maybe Cody) makes it seem like he's going to do me a great service and price match a similar battery with Walmart, and is going out of the way to even look for a lower price for me.

Red Flag #1 (I didn't realize at the time) is when Cory asks why I don't want a 3 year and I say, "I don't need a 3 year since my battery lasted 4 years anyway", and Cory says "I can see why you would think that".

He pulled my info with just my phone number and that surprised me because I don't remember shopping with O'Reilly before. This was Red Flag #2 but I didn't think on it further.

I thanked him sincerely, went to the store that night and bought it. While checking out Cory once again gave a whole song and dance about how he's helping me out here, no problem at all.
Red Flag #3, is looking back and forth with the other store associate in a peculiar way. As though they know something I don't, or Cory doesnt want the other associate to say anything. Something felt 'off' the whole time.

The afternoon of 09/04 I go to return my old battery for the core exchange. Partnered with store manager Bryan and brought up that it was odd that my info pulled up, I realized I have an O'Reilly brand battery in my car currently, and is it possible my battery was actually within warranty?

Bingo.

My warranty ends 09/23/23, I bought it with them in 2021. I just barely caught it before that warranty ran out.
I ask how and why Cory could have missed this information and Bryan gives a vague "well did he look at your car? No? Must not have been looking at that screen".

He then talks me into keeping the battery as a purchase rather than taking advantage of the warranty in a convoluted way, by making it sound like it's a better deal to simply buy my battery now so it has three year warranty starting today rather than running out of warranty in 20 days.

What an idiot I am. Of course the better deal is to get a FREE battery while it's within warranty for the last 20 days.
What are the odds something will happen to a brand new battery? Even if it did, I was already going to buy a new battery. Literally trying to rob me of the last few days I could use the warranty.

Thanks for making me look like a dingus, Bryan. I'm sure y'all had a good laugh when I left.

I came back an hour later to get the full refund and use my warranty. Bryan didn't look too happy about it.
Sorry you didn't get a measly $173 for your store this month by trying to trick someone with slimy sales tactics.

This left a bad taste in my mouth and I will never return to another O'Reilly.

The manager, Bryan, was excellent. Changed my battery in 100° heat when everyone else i called wouldn’t touch it. Very appreciative of Bryan and O’Reilly.

Even if the driving distance to this location is much further I highly recommend making the trip as the employees there were solid honest informed and generous with their time and services. Just a great operation there.

I never leave reviews but! This store and their staff is absolutely amazing! I went in because Sun devil auto wanted me to pay $600 to get a part for my ac fixed. I went in after watching one YouTube video told them what I needed and they walked me through exactly what I would need to do! Only cost me $34 and I left feeling so confident. I will continue going to this store over and over again they make you feel knowledgeable and are beyond helpful to get any problem you have fixed!

Shout out to Brian!
Honest, patient, and kind.
Your new friends from the Howie family

The CSRs are totally awesome and super helpful. They saved me a lot of time, and a big headache from happening. Thanks guys!