O'Reilly Auto Parts, Tucson AZ

My 97 F-250 7.3 was having issues starting for about a week. It got so bad I had to jump start it after work and I immediately headed to integrity automotive & diesel. They wanted to charge me $160 just to diagnose the issue and couldn’t even look at it till two days later. Needless to say I left and headed to o’rielly on Silverbell just south of grant. I walked in and John the manager very professionally greeted me and asked what he could do for me. I told him I would like to have my electrical system tested. He jumped at the opportunity and diagnosed my issue promptly. Bad alternator. John didn’t have one at his store but he was able to put one on hold for me at another store. It was a very pleasant experience and I will be returning for all my auto parts needs. John is very knowledgeable and helped me save quite a bit of money servicing my truck.

Really bad customer service specialy from John the manager. Needed to buy an alternator and I requested that the alternator be tested beforeleaving the store. I had the alternator installed, and there was a burnt smell when I got home and drove back to O'Reilly, the employee on duty Tuesday around 8 p.m. Tested the alternator and immediately got the failed or bad alternator reading on their scanner, he then said he was going to order a new one, it was due arrival at 10 a.m. Next morning and that John the manager would be in at that time. I was at the store 10: 30, no alternator, John said he would call as soon as it came, but never got the, I called back after 11 and the alternator was in, but no call from John. I paid for the alternator and had it installed, when I came back with the bad alternator, I got the worst customer service from John again, he questioned whether the alternator was bad, he was very rude and sarcastic, he did not want to give me the printout that said bad or failed test. As if anyone would like to be paying double for a faulty alternator and the labor cost and two wasted days of not going to work. I have always done business with OReillly, but never have I had this experience. 336.for the alternator, and a second charge of 336 for second alternator, 100 for towing the car, 200 first time labor and 100 for the second time installation cost, because it was never tested. It fail after two hours 1200 dlls. Out and still be challenged by John.

Great parts shop. People always try to be helpful, make me aware of promos, etc. Speaks well of the company, and I like doing biz with them!

O'Reilly had the right parts at the right price when I needed them. My wife went here at another location and shared that the staff was super helpful which made her day and mine as well.

I was in The store tonight getting oil, gas treatment, powersteering fluid and STP OIL Treatment for all 3 of my Trucks and car! When i pulled into parking lot and noticed 2 cars by them selves in the corner of the Parking lot like they Owned those 2 spaces. I took a photograph of Erics Gray Mustang the Manager of the evening. I asked if they knew whos vehicles those were who were rudely parked as if they Owned the place. Eric said his Mustang was gray not Green. I said to my self what ever. I had half a mind to park my truck in front of him so he couldn't get out! Let him see what a average person thinks of his inconsiderate behavior and Parking habits!

Went for help on my car, and when I asked for help on using one of the lender tools, the worker (I think he might have even been the manager. I wish i remembered his name) got rude and started throwing me flack for not knowing how to use it even though he didn't know either. I figured it out on my own, and got what I needed done. But since then, I am an auto zone exclusive kind of guy. And I promise I dont work there or have stock in auto zone, but their workers always have a certain level of professionalism and knowledge that orileys will never compare to.

They couldn’t figure out what wiper blade to sell us for a Toyota Prius. Then the manager removed our car’s wiper blades, took them to his counter, and then proceeded to work on other jobs and ignore us, with no explanation. We took our wiper blades and walked out.

Stopped in for an oil change kit. The selection and prices are both very good. I was waited on right away and treated like my business matters.

Had problems with my mercury.engine lite on. Kevin checked it ck also bought windshield wipers.understand retired mechanic.best service ever. 5 stars the way.

Not the friendliest store. If you're looking for a quick in-and-out experience, this is not the place to be. Ordering a part took more time than it would have taken if I had ordered it on Amazon. And I know my experience would have been much better than the one I had here just the other day. I like O'Reilly Auto Parts, but I don't like this store.

Clean store. Fast, helpful people went the extra mile to check up on aome info, and make sure I had the right tool to complete my tasks. There are a good selection of automotive repair parts and tools to assist you in your project.

Worst O'Reillys in town the staff made me feel the most uncomfortable I've ever felt by a business employees they watch you like a hawk like if your for sure going to shop lift very disrespectful staff as well as extremely unknowledgable on anything doing with automotives will definitely be taking my businesses across the street to Autozone from now on

Always able to answer my questions about fixing my vehicle. Very knowledgeable employees.
It helps that I mostly know what I need and what questions to ask.