Pella Windows and Doors of Scottsdale

We completely remodeled our house and purchased our front and back doors from Tim at Pella. Tim helped us pick the perfect style for our house. He made sure the install coordinated perfectly with the remodel. His professionalism and the way he treated us was second to none! We’ve had a couple questions months after the install and Tim is always extremely responsive! I’ve referred many people and will continue. I will always go back to Tim for my door and window needs!

David Quals helped us get the correct entry door handle, he was professional and very knowledgeable. Kristine at the front desk helped us promptly and was very friendly, highly recommend and will definitely come back.

We had been looking to replace our front door for some time and we met with a few different companies to discuss a replacement. Greg from Pella met with us to discuss our options and based on our positive experience with him we decided to move forward with Pella. This was in mid-June of 2020 and marks the end of any positive experience that we had with Pella.

Our install was scheduled for early September but was then re-scheduled for late September. It was then pushed back multiple times into November. Various excuses (COVID, delays at the factory, shipping difficulties) were given. This alone would’ve been enough to warrant a negative experience, but there was much more to come.

Our door was finally scheduled for install in mid-November. However, upon attempting to install the door, the install crew found defects both in craftmanship and cosmetics. In their words, it never should’ve left the factory in Iowa. Considering our old door had been removed and disposed of, they installed the partially defective door with the intent of ordering a new one.

The folks at Pella told us that they would do everything possible to expedite the creation and shipment of a new door. We were hoping for a couple weeks, especially considering how many times they’d already re-scheduled. The best they could do was the end of December.

End of December – we are at the six-month mark. Pella calls and states the door didn’t make the shipment. We’re LIVID and ready to cancel. We then speak with a sales manager who assures us our door will arrive in the next shipment at the end of January.

End of January. The day before the scheduled install, we receive a call stating that they need to push our install date back a day because the door needs touch-ups. Not thrilled that it wasn’t more thoroughly inspected before leaving Iowa.

Door is installed at the end of January, somewhat sloppily (see photos). There are caulking and painting errors that will need to be touched up – this should’ve been inspected and caught by a supervisor. Our porch lightbulb was broken in the process, and the glass was only cleaned up after we brought it to the installers’ attention. Pella also had to send a technician back in the following days to address an issue with the hinges.

The icing on the cake was being sent a final invoice that was $300 over what we had been told our final amount due was. Yes, it was an error, but in typical Pella fashion, it again demonstrated a lack of attention to detail.

In hindsight, it was a big mistake to hire Pella for this job. Yes, they attempted to make up for the multiple issues throughout the process with discounts, etc. But there comes a time when the project should be finished and finished up to a certain standard. Seven-plus months is MUCH too long, and I’m not sure that they ever met that certain standard. Lesson learned.

James at Pella explained several options for new windows. I haven’t decided what I want quite yet. James was very good at explaining product and install. I really appreciated his patience with all my questions.

I had 4 large windows left in my home to be replaced, and chose Pella windows to match the other windows & patio doors in my home that I replaced 2 yrs ago when doing a room addition. These windows are superb quality & beautiful & you can't beat the warranty on them! From the very beginning- from the initial visit from sales, to the very end- the installation & the stucco touch up after installation - the entire process was professional, top quality workmanship & everything was carefully handled & cleaned up afterwards. I was very pleased & impressed with the entire process & would highly recommend them to anyone!

Kyle Ross was our representative for Pella Windows. He arrived on time and was prepared with everything he needed to help us decide on the type of windows that would work best for us and our home. He is very knowledgeable and was able to answer any of our questions and/or concerns. The installation of our windows and patio doors went well. We were pleased that Kyle and the team of installers, Josh and Justin, were our contacts throughout the project. We couldn't be happier with the look and quality of our windows and sliding glass doors. If you are looking for windows, we would highly recommend Pella and their team.

We had 7 large windows replaced in our home. Kyle Ross was our sales representative and he did an incredible job explaining Pella’s products and helping us select the right windows. He was always very prompt and responsive and followed up at our home when the job was complete. The install crew was also first class. They did a very professional job and cleaned up perfectly before they left. They worked for over 7 hours without a break. Incredible. I could not be happier that we selected Pella to be our window dealer.

Rob and Micheal did a truly professional job installing pella replacement windows in our home.
I would recommend them to everyone I know, plus I will replace the other windows in our house.
They are very polite and courteous young men. Answered all our questions.

We have been working with Sara Saline Romera on windows/doors for our new home. The professionalism and level of service from Sara has been excellent and we have truly appreciated our interaction with her. Sara is very knowledgable about Pella products and she was able to help guide us through this process and answer all of our questions along the way. Thank You Sara for being so helpful!

These folks *cannot* properly schedule appointments. They don't know when their salesmen are on vacation, then they promise, and fail, to call you back when you try to confirm the rescheduled date, then can't find your information when you call them door the *third* time.

I guess they're making so much money they don't need to sell any more windows.

My beautiful new energy efficient windows were installed today! Rob and Mike did a great job! So nice to have them do the install, everything went well and a great clean up job too!

Representative from Pella gave a good demonstration of products and answer all my doubts to provide the estimate requested. Pleasant experience. Thanks Dan.

Recently replaced original patio doors with Pella doors. Very pleased with the entire process from consultation with our sales representative, Justin Meyer, to the installation crew. Quality product and excellent customer service. Highly recommend.

Justin Meyer really helped me out in choosing the correct windows for my west facing house. Without him I would be wasting both time and money.

The gentleman was very knowledgeable and courteous to explain everything and I was very happy but unfortunately I cannot afford it at this time He is an excellent salesmen

Excellent service once again. Mr Rojelio Sanchez was on time. He knew exactly what to do to repair our 8ft sliding door screen. Door serviced and back to new in 15 minutes. Thank you Rojelio and Pella!

Our experience has been very good. Our sales person, Justin Meyer, was key in our decision to purchase Pella windows. He listened to our needs and concerns, and his suggestions always were directed to these needs. We are 100% certain that we have made the right decision and are excited about the upcoming installation. Paul and Joanne.

Great quality, worth the price. It’s been life changing; I don’t have to constantly adjust the thermostat and I don’t hear the neighbor’s kid screaming anymore. The house just feels more “solid”.
The time and effort the installers use to make sure each and every window was perfect, is outstanding!

We just ordered replacement Pella windows for our kitchen. Justin Meyers, our sales consultant, was very knowledgeable and professional. This is our second time ordering from Pella and we are very happy with the product.

Rojelio Sanchez added a missing glazing strip, repaired a torn screen and placed inserts in the windows. He was on time, very professional, pleasant and an excellent representative for Pella. Keep up the great work.