Pep Boys, Tucson AZ

I got a great price for the item I went for and the salesperson, a young female, I forgot her name, was very helpful

The word abysmal comes to mind. Mounting and balancing 4 tires should not take 2 hours. I dropped it off at 4: 10pm and it didn't come back out till 6pm. Cody has zero people skills. I was quoted 79: 99 and walked out having to pay 125 dollars. They are con artist.

I have been going here for the last 3 years and this is the 1st time I've ever gotten a call after prebooking an appointment for them to tell me that they are overbooked no one else has ever done my oil change to except Pep Boys but I guess I will have to go and find another place to do it even though they have a contract with my job

Not auto parts anymore! Service only so im out.and use to work there back in the day
Wasn't happy then so I still the same with one star for knowing

It's not Pepboys anymore it's Advanced Auto Parts now.good overall but not as well stocked with aftermarket auto assys.as Pep Boys was.

They tried charging us $700.00 for a partial job, that another shop did with all new parts for the whole job for $355.

So this morning I got a low tire pressure warning, and after filling the tire with air it continued to lose pressure. Then it started to rain and I could see the tire bubbling air where a screw had gone through the tread. I usually go to Pep Boys' competitor across the road, but they were absolutely jammed and I couldn't get in the parking lot. So I went to Pep Boys, where they kept me waiting for 40 minutes only to announce that the tire couldn't be repaired because:

a) the puncture was too close to the sidewall (it was inches away)
b) it was a run-flat tire (Bridgestone has a clear procedure for evaluating and repairing their run-flats.my case qualified)
c) the tires all need to be replaced because they're too old (4 years is not old, and the car has 22k miles on it!)

They then quoted me over $1000 for one unlucky screw encounter. Apparently they were hoping for ignorance and a fat wallet. I declined and went back to the competitor across the road. Yes, I had to wait another 2 hours to get my car in. But they were friendly, pleasant, helpful, efficient and fixed the flat for free with no fuss at all and no mention of any of the above issues. That's why I'll be continuing to give my business to Discount Tire. Thanks guys!

Giving this shop a 4 star rating.would’ve given it a 2 star because my 1st interaction was with the manager and she was just. 2 stars. Called in & she had no clue what I was talking about & didn’t seem to care to help. When I went in the next day I spoke to Sean & he totally redeemed this store! A very helpful & knowledge young man! He seemed busy but really took the time to understand the issues my car was having, giving me the customer service that I should’ve initially got & get it taken care of. Thanks Sean! You gained a new customer!

Had a problem with a tire that was low. These pleasant, helpful guys were GREAT! Took me right in, checked for a leak, adjusted ALL the tires air pressure, and did it in about 15 minutes, which solved the problem. FREE OF CHARGE! They also do all types of service work except transmission.

Would recommend. These guys are really great at this location. Perhaps you wouldn't think so because of the store appearance or location but the service.time and time again over the last eight years has been above average and actually very good. Reasonable, competitive prices, reliable honest service and reasonable wait times without any disappointment. Would recommend these guys and would return for auto service

Great service, I feel safe in knowing I'm getting an honest answer. They take very good care of my car.

So they charged inspection fee which they did not do so when my insurance company came to pick up the car they had to do it so they lie and steal and I reported it

Fantastic. So helpful and knowledgeable. They even helped me get my phone on my Honda figured out. It is devestatibng that the stores are closing. I wish there was something I could do or say to stop the closing. Best auto store in the WORLD.

Currently 50% off the majority of items because the retail side will be shutting down. Customer service here has always been great

11 out of 10 for service there was a mechanic by the name of pedro who was more than helpful in replacing my battery because of him and his service i will guarantee my return to this location thankyou very much pedro!

I was there for lyft inspection and the lady was helpful and nice, it was fast too, didn't wait for long time, Thanks

Careless and lazy maybe understaffed sent me out on the street with a slow leak blaming low air pressure on the weather not fair not good customer service having bought four new tires with road hazard and this is how they treat me because it's Christmas eve and the tire guys all went home i was there 30min before closing