Pet Paradise Phoenix

I was there on 10/2 at 10 am. The manager of the day wasn’t mentally stable. She yelled that she’s quitting her job while using F words over answering some regular questions. She wanted me to sign 5 pages before reading and she got mad that I ask questions! I would never bring my dog here again while an unstable manager working in this place! She’s right! She needs to quit or get help before being around dogs! I like my groomer but won’t be back! I want to say this was unprofessional, but it’s beyond that! She sounds like she can loose her temper very easily and can’t be trusted! Just so you aware where you send your dog. Plus be aware they ask you to sign to give away all your rights! So if even the groomer is sleepy and cut your dog, YOU have to pay for everything! And they push you to sign without reading just because they explain it in one sentence that if something happen to your dog they want your permission to take him to dr, BUT THAT’s not the case, they ask you to give all your rights away! JUST BE AWARE

This is the worst experience that we’ve had with our dogs. It is the second time that we board our dogs here, the first time they returned our dogs with the paws covered in urine, my goldendoodle had a paw infection and my small dog even had parts of his body covered in urine. Before giving them another chance we called them before and they apologize and told us that that was not going to happen again. We even booked two baths so they were clean and cute for us to pick them up. Attached are the pictures of what we received. After $830 both dogs got a path infection and didn’t get a bath and they charged us for that. We asked to ask with a supervisor and she said “I am the supervisor, whats up? And refunded the bats (that they didn’t get).

Beside that, if you have a friendly kind of shy dog I will avoid this place. I had to call because there was a german shepherd bullying my dog and no one pays any attention to the dogs, the two girls were talking on the same spot not interacting with the dogs, they just needed a coffee table and some cookies.

We did it just because of how close it is to us but there are so many other good places around that this one is definitely not worth it. There is Boulder Falls Pet Resort that is amazing and plenty of facebook groups around north Phoenix that offer the service.

If you know someone with dogs that could possibly stay here, please let them know to not do it! I will make sure to post on my north phoenix facebook groups so everyone is aware.

I have a rescue male GSD. He is not friendly but also not aggressive dog. He completed five obedience courses. When I talked on the phone with staff they said they dont have restriction on breed. I know that people often judge my dog with his title, rescued big male GSD. I went to there to test him, He just barked two time without any lunge and staff said they cannot handle aggression. He just barked two time while we were there for 20 min, he is not aggressive. Feels like this place prefer medium and small size doggies well not my doggy.

My dogs love them. My only complaint is they require the food brought from home be unit dose. Therefore the is a lot of waist.

After touring several facilities in search of bording for our friendly but hyper pit bull pup, my doggie and I decided to go with Pet Paradise. He and the staff seemed to like each other immediately. The staff is very friendly and professional, and the facility is very clean and inviting. You can tell they really love pets.

My 100lb Cane Corso was shedding pretty bad, so we decided to give a grooming visit a try. Maybe my expectations were too high regarding the results of a salon deshedding appointment, but I definitely did not get the results I felt like I paid for after spending $100. Her cot looked shiny and pretty, but she was still shedding fur by the handful as we walked out of the salon. When I asked about it, they said it was to be expected. I guess I'll brush my dog myself. The services were not worth the cost.

4-13-23
The front desk receptionist this morning is rude and impatient. She didn’t want to call my dogs vet for vaccine records even after I told her that one of the employees told me they’d be able to call their vets at drop off. They didn’t accept one of my dogs because the vet didn’t email his records in time. It took an hour for her to tell me that they couldn’t accept my dog when it should have only took 20 minutes.

This place has the couryeous, caring professional staff iv ever seen your pets are in great hands thank you for the bottom of my hearts

Terrible service. Used this place several times this past year and liked them. We are now down with flu and cancelled. They taking the 100 dollar deposit and not allowing for stay when we are well.
Never use this place!
Forget the rest of what I wrote here recently.
Terrible business practice.
Good place. Staff is courteous and appear good with my dog. My dog has spent 3 weekends here this summer and price is fair.
Easy access to facility.
Need camera on pet sleeping area and clear up cameras all around. My wife and I tried several times to access cameras to no avail.
Otherwise, would recommend highly.

I did not use their services.but after a very long call with lots of questions I decided I wouldn’t have my dog stay here, so I can’t speak to how their actual boarding is- You have to pay for extra play time, extra walking.they get one hour in the am and pm that’s 22 hours being in the kennel.they only do 2 potty breaks in that time from what I was told once in the morning and once in the evening.

That’s too much time in the kennel in my opinion. But to each their own.