PetSmart, Kingman AZ

Needed two prescriptions filled, they were right on it. Filled and shipped them super fast and a lot cheaper than all other places I checked.

This is a small store. They have what I need, but I feel like they are understaffed. When I went in the very first time, the only person in the store was the cashier, and they couldn't step away to help me find what I was looking for, I understand but it makes things frustrating. On this more recent trip, there was one other person on the floor who came over to see what all the fuss was about (we had a 3 week old kitten that was very hungry, and not shy about it we rescued) they were very helpful finding all the things she needed. My only question is why I wasn't offered a pet adoption or rescue packet of coupons. I did rescue the pet, and we could definitely use them, we havetogether all the things. Probably to late now.

I happen to be on vacation and ran out of puppy food so I went to PetSmart and when I walked in I went to the register and there was no employees to be found as I needed help finding a specific dog food. After about 5 minutes an employee that was leaving for the night was walking past the register and I stopped him and asked him if there was anybody there that could help me find a specific dog food. As I tried to tell him I had spoken to Dan earlier in the day Tyler rudely cut me off and abruptly said he's not here and when I tried to tell him I knew that Dan was gone and I tried to finish explaining, he interrupted me again. It is unbelievable how rude and unprofesssional he was. So I just walked away. All I know is that if this is how the employees are going to treat customers they won't have very many customers for very long as Tyler was quite rude to me and never did send anybody to come and help me in the dog food section like he said he would do. He obviously didn't do anything except give me an attitude for no reason when I ask a simple question. I will never go to this PetSmart ever again for supplies after being treated so rudely by Tyler.
Upon finding my own dog food I proceeded to register & the young girl that was running register was very helpful & had great personality. 5 stars to her.

The store is cluttered and the betta fish are not even labeled so we don't know what we are getting

Great service in grooming. Lots of selections and coupons for our newly adopted senior dog. Lots of food choices for your pets.

Restrooms were very clean. Couldn't find an associate for assistance with dog leashes. Was looking for reflective dog leashes.

Have mixed feelings about this location, some staff are rude and some are helpful. We'll see how it plays out.

I have a bulldog. I bought a muzzle last night and explained that it probably wont fit because shes a bulldog. I asked if I'd be able to return it l. Cashier said yes. Just returned ot and now i have store credit to an overpriced store that I almost never go to and don't ever want to go to again.

Shove your store credit card where the gerbils go

Love, love, love this spot! I will take my pets here every day or at least one of them once a week! It's a fun place to be and hang out with the great employees! The monthly pet adoptions they have are awesome and the employees are just a great addition to this place! My border collie Bane and I go in there just to say hi and hangout a bit! Even if we don't buy anything, we love to go and hangout and see everyone and all the cute kittens and such!

Such a great place to take your pets (kids) to do their spoiling. Staff is always friendly and helpful.

Had a $10 off coupon, but I accidentally grabbed the wrong sized bag. Instead of asking another employee to grab the right bag, I walked all the way to the back to get the correct sized bag. Cashier took my coupon but didn't scan it. Charged me full price after all that. Just another reason why I don't shop brick and mortar. Poor customer service and basically theft.

I'm perplexed as to why if you place a pick-up order and it says it's ready, you go to the store and have to wait for it to be prepared?

Always great experiences here. Prices are fare on some items but not on everything. It's expected in a small town with limited options. The customer service is always great though!

Friendly and skilled. They clearly love and understand dogs. Our dogs look terrific.full haircut, ferminator, and wash. My dogs teeth have never looked so white.

The staff was very helpful The only problem and the reason I gave 4 not 5 stars is there was only one product to choose from

Normally the cashiers give the puppies treats. The last time I was in the store with my dogs, No treats were given to them and they were asking the cashier for the treats. I thought it was rude. My dogs were not disrespectful, they are very polite and well behaved.disappointed. If things change I'll write another review. I'm giving them one more chance.

I just dropped my dog off for grooming and if I'm happy with her bath and haircut, I will change this to 5 stars. So far, the online booking and pre-paying for grooming services was incredibly easy and inexpensive. I paid over a month ago when I had some extra money and this worked out great.