Phoenix Family Medical Clinic - Indian School Clinic
| Address | 1108 W Indian School Rd B, Phoenix, AZ | ||||||||||||
| Phone | (602) 773-5600 | ||||||||||||
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| Website | phoenixfamilymedical.com/indian-school-clinic.html | ||||||||||||
| Categories | Medical Clinic, Family Practice Physician, General Practitioner, Pediatrician, Urgent care center | ||||||||||||
| Rating | 2.3 12 reviews | ||||||||||||
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Phoenix Family Medical Clinic - Indian School Clinic reviews
12 Bizarre, inflexible policies. Even though you are an established patient with Phoenix family medical center, the different centers do not communicate and will consider you a new patient if you try to be seen at their other locations. This is even true for telemedicine, where the factor of location has been removed. This also means if you try to follow your doctor (yes, they travel to different locations throughout the week) you will be considered a new patient at each location. This is absurd from the patient's point of view, especially those who need the soonest available appointment and don't mind which location they go to.
When I pointed this out to the call center (which Sun City shoehorned me into after insisting they are unable to view their own telemedicine appointments) the call center then placed the blame on me for not confirming the Sun City appointment the day before (that is, the very day I made it), therefore they canceled my telemedicine appointment.
Horrible service, the people working here don’t care about doing their job right, they keep giving misinformation and end up doing whatever they please. If you enjoy wasted trips and being charged to be told to come another day, this place is perfect for you.
I wish if I can put zero stars this place is A waste of time if you make an appointment you will wait two hours if you don't make an appointment you wait two hours or even more they never follow up with you on your results and they don't have a good attitude with the customer customer service is really bad second they don't follow up with you on your results third a waste of time this place is a waste of time like I said if you have an appointment or you don't have an appointment if you go there you will be stuck for 2 to 3 hours without the doctor like you just wait for the doctor and when the doctor comes to see you for 5 or 10 minutes and she disappears and you wait again for another 30-40 minutes. I don't recommend this place at all.
Oh and I forgot to mention they never answer the phone you go to voicemail every time
Don't go ever I had appointment at 12: 45pm and I have been awaiting for long time they called me at 1: 30pm and in exam room more time for waiting I come out on 2: 50pm
Amazing staff! Helped me more than other doctors in the past. Place can be crowded and they deal with patients all over the world! So if you don’t speak English you have nothing to worry about! Place could be renovated. Its an old building but its in the city so idk what you would expect.
This family medical clinic is the worse one I ever see this. The person who stay in the front counter doesn’t care about the people who come first. They can call randomly. It doesn’t matter u have appointments or not. I will not make mistakes to go their again.
Dont go to this location it is an overworked outreach clinic. We had a follow up appointment for my daughter for immunizations following a titer panel. The appointment was for 12 noon.we arrived on time and were not called back until 1245 while walk in patients were seen ahead of us for whatever reason. They had no clue why we were there when we were finally seen and the CNA had long acrylic nails.unhygenic according to best practice standards. Gross.
This is the worst clinic in Phoenix, customer service rude and waiting for at least 3 hours to be seen by a rude physicians. Very dirty and smell like sh. I'm looking for another family doctor for my family. My honest advise don't go to this clinic! If you want go there and see!
My family and I have been coming to this clinic and haven’t had any issues. The medical doctors and staff and are friendly.
The worst service! Always running late and they don't acknowledge you until 30 minutes after your schedule appointment
Its not. Free $75.00 upfront. Before you can. BE. Seen. Plus. Medicine. Prescription. Etc. Other. THan That there's a lot of people. Wow everyone. Seems to like it. Staff. Friendly. And. Helpful. Just have to. HAve. Money or insurance. I didn't have. Either. So I looking. Elsewhere
Took my son there. He was throwing up and needed t be seen right away. They saw him within 2 hours of the call. Place was clean and neat. The female doctor was caring and asked a lot of questions. My son felt at ease. They had a pharmacy next door and we got his medicines within 10 minutes. Our whole family goes there now, we like the place.