Planned Parenthood - Flagstaff Health Center

I went there today this morning my appointment was scheduled at 10: 20 there was only one person there and i was the second person to get there and it was 10: 20 They told me i had to fill out some paperwork and i did i finished and gave it to the format desk by this time 5 people have arrived and are doing paperwork too. I sit and wait for about 30 minutes for them to call me up for my license and insurance so i give them that, i sit back down and wait another 30 minutes for them to call me back to sign off some on some paperwork and take a sample from me for the reason i was there.i signed the paperwork work, gave them my sample and then they told me to go wait in the lobby again and then i’ll be called back so i went to the lobby and waited almost 45 minutes for them to call my name which still hasnt happen (while they call back the other 4 people who got there after me). By this time i have been at the clinic for 1 hour and 30 minutes waiting, when my appointment was scheduled so i just go up and left.i will never go back again if i could give this negative starts i would!

I went to get an iud placed back in february.nurse failed to insert the device twice and gave me no warning before re clamping my cervix and finally inserting it.she left the room immediately afterwards and i didn't see her again.i ended up going to the er later on due to the obscene amount of pain i was in due to the nurse placing it wrong.i continued to have cramping so severe that i could not function in my daily life because of the misplacement, and only finally felt relief when i removed the device myself a month later.overall i'd find a clinic that is more experienced in iud insertions if you are looking to get one.

Today I had an appointment with NP Ashley, I was very comfortable talking to her because I really felt like she valued me as a patient. She took the time to explain things and was very empowering also. I will definitely return to see Ashley!

The doctor I was seen by Ashley Overall was great! But the front desk staff was extremely unhelpful and unwilling to help. They have disconnected their phones so no one can call. They literally give patients zero way of contacting them the provider the referred me to was unable to contact them either. I had to drive from my other doctor and ask them to print my record to bring to my doctor and even that they were unable to do. I asked if there was a phone number I could contact them by and they said they no longer offer that feature? Like having a phone number to contact them by is the BARE MINIMUM! The incident caused me to miss my appointment slot to get an ultrasound of my cyst so I’ll just cross my fingers and hope everything’s uterus is ok.

Thank you for evicting my squatter. I gave them a thirty day notice and they didn’t pack it up. This place takes care of your overstayed and uninvited guests for FREE. Very satisfied with this service. Will utilize again if necessary.

Thank you for the services. I got exactly what I NEEDED. My body, my choice. Thank you, Planned Parenthood,

I called to make an appt, for my DIL who is coming to town.and the anticipated time to hold was 1 hour. SERIOUSLY?

I’ve gone to this planned parenthood multiple times in the past and never had an issue until now. Today I went in for my first dose of the shot and the front desk lady was incredibly rude. No compassion or kindness whatsoever. She was very rude with giving me information back to me, basically throwing the cards, and had a very short temper with anything I said. My experience was so uncomfortable to the point of tearing up just by the first 12 minutes there. I want to support an organization like this to any degree, but it’s hard to stand by that when even the front desk lady is rude to TEENAGE customers. Out of all places, girls shouldn’t have to feel uncomfortable here.

This place disgusted me. The “care” that they have for their clients is non existent. The lack of empathy they have is sickening. A 17 year old looking for help was lied to, disrespected and they made her feel ashamed for asking for help. I would never recommend coming here for any sort of help. Even if it was my last resort.

I've used Planned Parenthood as my go-to for reproductive health as I travel/move frequently and it's easy to schedule appointments, know the costs associated with any care, and my experience has been that they typically employ educated, compassionate people. I've been to different Planned Parenthoods in many states and I've supported them financially over the years through donations. However, I do not recommend anyone go to this Planned Parenthood location.

I read the reviews before making my appointment, but my appointment was fairly simple and straightforward, so I decided it couldn't be that bad. It was actually WORSE.

The people here are beyond rude. I went here toward the beginning of the pandemic and when the technician went to draw my blood, I requested that she put on a mask while doing so, and she refused - saying she wasn't sick and didn't like the feeling of wearing one.

This is only one example of the type of care you'll receive here. I almost cried due to how rude and dismissive they were with any questions I had about my care.

I don't need to detail my entire experience here, but I think that this location is doing a disservice to its patients, but also to Planned Parenthood as a whole. Don't go here - it's worth the drive to go anywhere else.