PNC Bank, Tucson AZ

My new account got off to a rough start. Even though the bank rep was aware that I was going to transfer money from my old account to PNC, she neglected to inform me that there is a different routing number for wire transfers. Nor was it mentioned anywhere in the literature I was given. It made it very difficult and time consuming to move my money.
Then she forgot to order the checks she had asked us about and when they didn’t show up in our mailbox, we were very worried. She did, however investigate the problem and help us resolve it.
My trust in the bank has been affected by these circumstances.

Update: Nothing has changed except now there are barriers in front of the parking spots. Must be because of all the terrible reviews since PNC took over BBVA.

If I could give zero stars, I would. PNC is nowhere nearly as good as BBVA Compass.

Only helpful branch in the area. Tellers are friendly. Manager is attentive. If all branches were like this one, I'd never leave

Recently made a deposit via Drive-thru at the Crossroads branch. Horrible experience! First, their intercom system makes them sound like the teacher in the Peanuts cartoons. Second, it took over 4 minutes for the teller to process my deposit- I was the Only car in the Drive-thru!
I've kept the account with PNC (BBVACompass) out of sheer laziness and easy access to Zelle. Time to stop being lazy and value myself more. PNC keeps proving they don't!