Pro's Edge Sports & DiscountSkatewear.com, Phoenix AZ

Love this place there is this young lady who helped me and I felt comfortable with her she is a very patient person and the roller skates are so beautiful thx ️ gonna keep going to that place

Hate having to resort to this but I cannot get a response by email nor phone - Ordered some skates (Jackson Vista Viper) early July. I called in to check on them, and due to human error they were oversold. I was informed they would be receiving another model (Suregrip Boardwalks) and they could send me those instead and would be cheaper- so I should have had a refund of about $69 back. However, I was charged when I placed my order and received my skates roughly (2 weeks ago). I still have not received a refund for the price discrepancy or any follow up.

Don’t trust Discount Skatewear!

I would give them zero stars if I could!

I ordered a set of Pic Frames on March 23rd when the ice rinks around the country started closing. The frames were selling out everywhere FAST. They charged me immediately, so I thought I had lucked out.

After no tracking number for several days, I reached out to the shop. They said the frames were on order and that they would be in the following week. I followed up the next week.still not in.

I decided to be patient, as the frames were by now impossible to find. I waited yet another week. When I still hadn’t heard anything, I called and this time had to leave a message. I had been getting the owner on the phone up to this point.

Two weeks, five messages and 2 emails later with NO RESPONSE from Discount Skatewear, I finally asked for a refund. They still never responded.

I finally had to go through my credit card to reverse the charges. To this day, I’ve heard nothing from them.

Response to the owner: you knew you didn’t have the product. You charged me. You stopped responding to ALL forms of communication for WEEKS. That’s not a COVID issue.that’s a costumer service issue. You can try to pass it off as a supply and demand problem, but NO OTHER STORE CHARGED ME FOR SOMETHING THEY DIDN’T HAVE and then refused all communication. Sorry.that’s bad business, and I’ll be taking mine elsewhere.update: on June 22nd, I FINALLY received an email informing me that they had cancelled my order from MARCH 23rd! That's right, folks. THREE months after they charged me for an item they didn't have and couldn't get, they FINALLY cancelled my order. Thankfully, I had already been refunded by CC company after filing a report. AVOID AT ALL COSTS.

Since the shutdown, I've ordered several skates from Pro's Edge. One was right at the beginning of the COVID shutdown and it came quickly. The others I ordered a bit later into the shutdown, as every supplier and distributor and retailer was coming under lots of demand pressure for skates. I thought the Pro's Edge website was transparent in what they had in stock, and they responded to my emails / messages very quickly when I wanted to know how long a product would take to ship before I ordered. A custom build got to me in a little more than two weeks, which given that I had NOT paid for rush service, seemed REALLY quick, especially given there's still tons of demand for roller skates. Thank you! I'll definitely be coming back as I need more accessories and such.

They really know their stuff. The owner helped me pick out the perfect skates. He made sure that I was getting what I needed and not what was most expensive. I appreciate him taking the time to explain the differences between the products and components. I came during covid 19. They were taking proper precautions. I felt safe.

My daughter has been ice skating for a year now, and we buy all her gear from Pro's Edge. Kelly and his team were crucial in making us feel comfortable and confident that we were buying the right gear for her, and my daughter has never had an issue with the comfort or functionality of her skates. I recommend this shop to everyone I know.

Superior customer service. Angie helped me select the right boot and blade for my skill level over the phone-extremely knowledgeable, patient, and willing to go the extra mile to ensure I found an equal or better replacement for my original pair. I only wish I lived in Arizona so I could physically try on more boots and brands, as sizing and fit between brands can be so tricky. Highly recommend this shop-they truly care!

They helped me choose my first set of boots and blades. Not an easy decision! But I am super happy with them. I will be going back for sharpenings and such. Shopping here is very therapeutic, which has the consequence of me not minding spending money. But hey, skating is fun!

I'm an adult beginner skater who unexpectedly received some figure skates for christmas. While I had done research on what I needed to know for the care of my new skates, I wasn't sure what information I was missing just because I'm new to this and don't have the background knowledge. I walked in to Pro Edge Sports, let them know my situation and presented what questions I had and the people there (whose names I did not catch) were EXTREMELY helpful! Every one of my questions were answered, as well as answers to questions that I would have not have thought to ask. She even checked my size to see if the skates that were purchased online as a present were right for me! I am amazed at how helpful they were and the level of service they gave. Thank you so much!

In March 2017, we ordered a skating dress and while it took awhile to arrive we understood that to be typical so we ordered well in advance. The problem arose when the dress we received belonged to another patron. The contents of the package included this other patrons dress as well as their order form that included their name and some personal information. Since their email was included I sent this individual an email (after initially contacting discount skatewear and not receiving a quick response). I asked if they would like me to ship the dress to them. This was when it was discovered she had my dress and my personal information as well. We paid our own postage to send the dresses to each other as at this point we are getting close to competition dates. I was not offered from discount skatewear any reimbursement for this shipping to correct their error. They said "ok, thanks".

Fast forward to Sept. 2017. I placed an order for a pair of skate pants. I measured my daughter and followed the chart. My daughter also has other pants from this manufacturer. So I ordered the same size and confirmed it with the discount skatewear website size chart that I was ordering correctly. The pants arrived a couple of weeks later and my daughter could not get them over her thighs. The size chart measurements DO NOT match the pants! So the pants were either tagged incorrectly or they fit differently than how they are listed on chart.

I sent them back. My dime for return shipping. I was told to expect a refund - less a 15% restocking fee. The pants were never even fully tried on, the tags were in tact and sent back in original packaging. I was told the only way the 15% restocking fee is not charged if there is an exchange. I didn't want to pay ANOTHER shipping fee to discover the next size pant isn't accurate either.

DS had the returned pants in their possession for 11 days so I sent them a note today to find out when I would be receiving the refund. That was when they decided to "process" the refund after receiving my email.

I was hesitant to leave this review as I believed this to be one of only a few websites to order the types of skate dresses and skate accessories my daughter enjoys. After talking to my daughter and other skating parents, I found this to not be the case and we do have options.

Pant cost review: Paid $60.49 (pants + shipping + tax) + $8.35 (return shipping) = 68.84 total spent. Refund received from DS = $39.73. Total cost I'm out of pocket is $29.11 - and DS can sell the pants again.

This company has terrible customer service. Their website says if it's in stock it ships the next day, if it's not it ships within the week. I ordered roller skates online, and then nothing. For more than a week. I had to pester them for the tracking (they said it shipped within that week, it did not) and it shipped with regular shipping instead of the expensive two-day shipping I paid for. When I asked for a refund on the shipping I got no response. I pestered them again, and got a curt "Your refund has been processed" VERBATIM. Not even a signature. Not even an apology for blatantly not following my order. THEN to top it all off they shipped it with the incorrect address so I will be receiving them extra late. Do yourself a favor and shop somewhere else. I had figure skates saved in my shopping cart and I was going to wait to purchase them until these roller skates arrived. I definitely will not purchase them here.

Love this location. They have been so good to my daughter. We got her first pair of skates here and have never looked back. Kelly helped picked out skates that were right for her feet and skating style and even sharpened the blades. Great deal. Great place. Really happy with the service. Thanks:)

I came in from Las Vegas to get figure skates for my daughter. We have a very in our town. My daughter went crazy. They have every skate to choose from and hundreds of outfits and accessories. We drove 4 hours to get there and it was totally worth it. We will definitely go back next year when we need another pair of skates or order from their website.

Sized me incorrectly and oversold me on skates 2 years ago. They take MONTHS to get anything in (if you ever receive it) if you order while it is out of stock in the store. They still have a set of wristguards my friend dropped off 2 years ago to get fixed and have yet to fix them.

They USED to be the only place to buy roller skates/derby gear that wasn't in a rink, and they no longer are. Save the time and money, go to DerbySupply in Tempe.

Great Store, Great Selection of Products and EXCELLENT customer service. I have spent thousands of dollars at this store, I have spoken with Kelly yearly to receive honest technical advice for my daughters skates. He has always gone out of his way to make sure I save money but get exactly what I need, and has spent time talking to my daughters and her coaches to solve blade position and foot pronation issues that corrected a 2 year problem overnight. He is one of the most knowledgeable figure skate technicians you can talk to. Thank You Kelly.

I placed an order on their website and I have had nothing but a bad experience. I am still waiting to receive my skates. I called numerous times and did speak with a very nice man named Kelly who took ownership for the mistake and GUARANTEED me they would get to me no later than Friday. I called to see if they at least received them and a woman tells me they should be to me by the latest Monday and when I got upset she cut me off and I informed her of the situation and that I had spoken to Kelly and the promises that he had made. She said she didn't understand why I got so upset. ARE YOU KIDDING ME? I will never again order from them unless I speak to Kelly personally. I do not like getting the run around on something that I've paid for I don't care if it cost me $2 or $500 I bought it and I want it in a timely manner that I paid an extra $50 for expedited shipping. DO NOT SHOP HERE if you want your skates and gear in a timely fashion without attitude. Talk to Kelly he's very personable and truly wants to make things right but that woman just made it to where I've changed my mind and will not shop with them again. EVER!

One of the few places in the Tucson Phoenix area that actually stocks roller skating supplies (bearings, wheels, roller skates) and has regular hours. Very helpful staff.