Prudence Car Care, Tucson AZ

Ron and his crew were the best and most honest but Ron retired and I think half his crew is gone. Changed ownership few months ago. Changed service manager about 2 months ago. Changed rates too - I was quoted higher than dealer for timing belt and water pump last month. Going back to the dealer. At the very minimum I know I will get genuine Honda parts. Worst case I'll pay for Honda parts I may not really need right now. Giving 5 stars because I did get full brake service done perfect under new ownership but original crew and decent service manager about 3 months ago.

The new owner is great! Same level of excellent, prompt service as before. They know Hondas and Acuras. That's all they do. I wouldn't go anywhere else.

Took my car for an estimate to repair my brakes. I did get an estimate, didn't have work done. I was charged $100.00 to have the car looked at with no prior communication of the charge, they had me mixed up with another customer they thought I was there for a oil change. So my receipt had my estimate with his oil change and his name on the paperwork I'm still confused. I won't be back.

Used this shop several times for several vehicles throughout the years and every single time they've been incredibly honest and helpful. I've trusted them to do heavy maintenance on my vehicles and it's always been a good experience. The last time I dropped my vehicle off there to get an oil leak inspected I wasn't even charged for it.

Good place to help keep your Honda healthy. Nice folks who do a solid job for a fair price. Definitely no qualms about going back.

Best place I ever worked for cleanest most organized shop I ever had the privilege to work for thanks

I have used their services a couple of times for my 2015 Pilot: oil change, wheel alignment.
I bought new tires from Discount Tire & heard it's good to get a wheel alignment after installing new tires (even though my Pilot was driving straight & was not having any issues). After I took it to Prudence C. C.for the alignment, my Pilot was pulling right as soon as I drove off their lot. I was busy for several weeks, & I eventually called them & told them what happened. The owner assured me there was something else causing the pull. I was skeptical, so I decided to take it to Big O tires since I received a good coupon in the mail. They gave it a try, but afterwards my Pilot now pulled left. I couldn't understand how two auto shops weren't able to fix my alignment. Finally, I received an oil & service coupon in the mail from Chapman Honda. I took it to them & they were able to fix my alignment.
Conclusion, if u have a 2015 Pilot that needs alignment, don't take it to Prudence, nor Big O. Those places work fine for my other auto repair needs.