Quentin Defense, Gilbert AZ

Just Got my wife an AR 9. Had minor issue. She went back and was taken care of quickly. Greg was great spoke on the phone.no issues. Will support this Shop

I have purchased many products from QD and have used them for several FFL transfers as well. They have top quality products and their service is always excellent. (Just an FYI the FFL Transfer fee is $50 now VS $20!)

Used to shop here all the time when the old owners owned it and loved shopping here.went in today first time in a year of so and was surprised when the workers were rude and acted like children when asked if they had lower parts kits and hand stops the response was “wtf are those” won’t shop here again won’t send anyone there either Goodluck treating people like garbage

EDIT: just from the owners response should show you how they act in person Goodluck

Do not buy anything from these scammers. They used to have quality equipment, but have gone down hill. I received a receiver set from them that was the worst quality that I have ever seen. I have receiver sets that were half the price that have better quality. The customer service was terrible, they told me everyone else is happy, without even offering to look at the part. Then when I told them it was unacceptable they hung up on me. I called back and they told me I was yelling, and that they felt bad for my wife, LOL. Great customer service. Do yourself a favor and look somewhere else, they aren't even offering 7075 aluminum receivers so you are getting a lesser grade billet in 6061 for the same price. I can honestly say that my QD purchase was the worst experience I have ever had in this business. If you are looking for a company that makes poor quality parts, that they don't stand behind, and really bad customer service than QD is your best bet.

I had very high hopes for another AR Build based off of the Quinton Defense ARQ15 Set. This business needs to reevaluate some of the help they have working for them. Ordering from their site on April 2nd, shipping went well, however when I received the set and proceeded to test fit the upper and lower prior to sending them off to be Cerakoted, I could not get a charging handle to drop into the cuts in the upper receiver. I had taken photographs and also the 5 different charging handles I had test fit (in the upper) for their review. After multiple phone calls and emails trying to get them to respond, I finally was asked to send the upper back (received April 19th). Not surprising, I received an accusatory email stating the upper was fine. GREG argued there was absolutely nothing wrong with the upper in that email. Knowing that he was blatantly exaggerating the "PERFECT" machining this upper had, I asked a fellow military friend stop in to test fit any charging handle at their actual location in Arizona. He stopped in and tried the handle in my ACTUAL upper and had to physically FORCE a Milspec handle to get it to drop into the guide cuts in order to fit. After this visit, MIRACOUSLY Greg offered to replace their supposable "perfect' upper. They asked me to also send my lower back so they could match a newly machined upper to my lower (which I agreed to) After receiving the Return label I discovered it was addressed incorrectly thus shipping my personal lower right back to my local FFL in my home town. I emailed them again and GREG in his normal argumentative self stated that I was looking and had opened the prior return label. After a screenshot of his actual mistake on he lower return address showed that he was mistaken (again after his dismissive arrogant replies) was sent back to him showing he was the one that sent the incorrect label. I received another CORRECTLY ADDRESSED label shortly after. The lower was received on May 28th at Quinton Defense. I received no response on emails and they would not pick up my phone calls in an attempt to get a status on return after a week. I had to have my FFL finally contact them to get a response. It appears that another individual other than Greg responded as this communication was actually semi professional (instead of the usual accusatory responses typical of Greg) stating that they machining equipment that produces the uppers was waiting on repairs and they hopefully would have an upper finished later that month. Most customers including myself will be very patient if the business just communicates with them. Greg had complained in a phone call he was working 100 hours a week yet couldn't find the time to respond to a simple email for information or pick up the phone when I attempted to get any answers during that month. I have saved all the emails that show your incompetency and poor customer service.
If you read some of the responses from this company to other customers reviews you will understand the level of not only incompetence, but the extremely low level of commitment to helping resolve issues that shouldn't be there in a $500 machined upper/ lower set or other weapon parts. I finally reached a point and asked for a full refund (which they did) on the 6th of May, more than a month after my initial purchase. The quality of their workmanship is now highly questionable and they do not care about your issues once the money hits their account. I'm looking forward to the company response to this considering the responses they have given in the past to other "valued" customers with similar issues when they honestly reviewed this company. SPEND YOUR MONEY ELSEWHERE!

We placed an order for an US Navy lower on June 5th, My son has spoke with Hunter a few times and was told someone will contact us about when the order will be in. No one is contacting us and calls and emails are being ignored. This was supposed to be a present for my dad's birthday.

Placed order May 19th for an "in stock" receiver set. After a few emails/calls trying to check the status and 3 weeks of waiting I was able to speak to a human. Nice enough guy, but I was informed my receiver was "at anodize" and would be about another week. It has been 66 days. I found the receiver set with another company and had it shipped same day. I have been trying to cancel my order and get a refund for almost 2 weeks now and can not get a phone call or email response.

For what its worth, the receiver is really nice, but the lack of communication is disappointing.

Even as busy as the gun industry is right now, Quentin Defense took the time to help me out with an FFL transfer. I've bought several products from these guys in the past and will continue to do so in the future.

Well looked at ARQ9 reciever set on line and it was simply a work of art. I waited until it came in stock and ordered it. I was emailed confirmation of my order. After countless emails and phone calls not being able to get access to anyone I had to cancel my order. It's to bad when a company makes such a beautiful product and promise to deliver they don't hold true. Hope in the future they figure it out. Guess I'll order a Rainer arms.

Ended up finally receiving the receiver set which is fantastic and I'm very happy about, just wish there was some form of customer service or anything at all which is why my review is now three stars instead of one.

Quentin Defense have by far been the most pleasant people to deal with when it comes to FFL transfers. The staff was very courteous, the store was clean, and you have to love seeing the machine shop in the back of the store, Much respect to a shop that can manufacture their own AR platforms.

I have and will continue to frequent QD while in the area and would recommend them to everyone!

I bought a Potus 45 lower a little over a month ago and their new ARQ set last week.
Amazed at the ARQ set. Phenomenal fit / finish and the lines just flow together.
Seems to be a family owned shop. Staff is polite and they're not 
pushy like some places.
ARQ9 set is next on my list (maybe for my birthday)
And... The coolest part is they have 5 or 6 big machines in the back you can watch
making some of the parts they sell.

These guys are legit. The owner took the time to walk me through all the aspects of my purchase even though it took multiple visits. He was very thorough in helping me select the right components for my build even if it meant I would spend less in his shop. Could not be happier or recommend them more.

This shop is fantastic, came in due to my numerous failed attempts to install some Magpul Handguards on my AR and these gentleman installed them for me and helped me pick out a few accessories as well.

The customer service and pricing is fantastic, I will definitely be going here more often. Thank you guys!

I changed my mind about this place. It's one thing to interact with the staff over the phone. Very nice and helpful yes. HOWEVER once you decide to walk through the door, it's a whole different ball game. Not sure if the over-weight guy is the owner, but I will never purchase a firearm from Quentin. The female workers are pleasant and really helpful (I'll say that). The bubba looking guy just stares you down as if you're there to rob the place. Here's a freebie to Jim-Bob behind the counter.focus on the wallets, not the skin tone. Buying my guns online.tired of this BS. Being Latino trying to buy weapons from gun stores in Arizona is like going to a Klan rally.

Ordered a POTUS 45 lower. I had some questions and they answered them quickly. Would recommend and purchase from them again.

Now that's customer service. Called all over looking for a particular PMAG, no one has them. Quentin Defense requests emails rather than calls, so I emailed and asked if they had any of these magazines. Quickly received a reply that they ordered 5 and would be there next day. I came in next day and bought them. Fast, efficient, economical.

Abby and the team at Quentin Defense are quick to respond, offer quality products and their customer service is a Double Alpha.

Very friendly and informative staff, willing to work with price difference from other places, highly recommended shop. $15 FFL transfer

Outstanding, friendly, and knowledgeable staff. I've transferred a few things through QD and they are the best price in town. Store has a great selection of high quality products and QD machined stuff is top notch. They'll continue to get my business. Keep up the great work!