R & L Embroidery, Phoenix AZ

Very satisfied with my order - great owner, they are quick and quality of work very good. Definitely will be back with future orders

I run a club baseball program with approximately 30 kids. Went in looking for jerseys, screen printing, hats and embroidery. I was literally going in EVERY day to follow up on the progress of my order as Richard wouldn't/couldn't answer his phone. I kept getting promises that things were being delivered but not once did I ever see any product that had ever come in. Finally, after 2 weeks I cancelled everything with this guy. DO NOT do business with him. Promises and NO action.

Has had my product and money for over a year. Promises to deliver to my work, but never does. Never calls, emails, nor physical mails. Always has a different personal tragedy excuse everytime I call or stop by. Total thief!

Last year 2018, I brought Richard from R&L Embroidery 25 turkish towels to have monogrammed for a birthday present. He and all of his staff were professional. He gave me great advice on how, where, size and general thought on my wording. Going to use him again soon for a family reunion to monogram cashmere blankets for 20. So I know he’ll be careful with his machines.

I was promised work done in a week. It took 2. Then I came back and it still was not done. I don't think the patches on display in the shop are his. The ones he made for me were terrible and I had to go to another store to get something more professionally done. I would not use this vendor again.

Excellent service, and fast! Just needed a name embroidered on a lab coat. He completed it on the spot! The price was lower than other services had quoted. Will definitely be back!

Never ready as promised, very nice guy but just not truthful on the finish date. They do great work and if you have plenty of time and keep calling they will get it done. Just don't think the date he gives is really when it will be finished!