Regus - Arizona, Scottsdale - Camelback Square

Located in prime area with great food locations near by. #thepuddingcreektrestle

STAY AWAY if you wanna save yourself a massive headache. Call their help desk and see how long to get ahold of someone. That massive wait will seem smooth compared to everyone else you will deal with. They will set you up in contracts even for virtual offices. They are sales people so will happily charge you 2-4x what they should if you don't know better. Horrible business practice. Not good people. You would think they would try to help your business out but they only care about collecting on their contracts. Their invoicing is all messed up and their software sucks. You will overpay with them.

There is a clear division between the office manager's abilities and that of the corporate office. While the office manager may want to help you, you'll likely find (especially in the case of financial matters) that you're relegated to an unhelpful, unreasonable, and unfriendly "help desk" at the corporate level.

I have worked at any number of coworking spaces and decided that I would try out working at the "big dog" for a while during our move. There's no denying that Regus has a certain cachet—it's a premium product and you pay more for what they bring.

I had no idea that what I was paying for was a premium headache.

* The corporate office is unresponsive at best and diligently unhelpful at worst, seemingly going out of their way to make you wish you'd never come to Regus
* The bureaucracy in place at Regus makes it impossible for the office manager to do anything but apologize and ask you to reach out to the corporate "help desk"
* The aforementioned "help desk" may never reach back out to you

When I first started at Regus I had wanted to move into my office immediately. The office manager let me know that they have to schedule the painters to come in and restore the office before I can move in.

I thought this was odd and asked if there was another office, but he replied that all offices are subject to the same thing: they have to have a signed lease before they can schedule the office to be restored.

This seemed off, but I went along and was told that the office should be restored by the weekend, so I could move in on Monday. On Monday I moved into a.not restored office. I asked about timing and was told that the painters had rescheduled and they didn't know when they'd actually come in. I asked that I be told ahead of time so that I could make sure all my things were away from the walls.

A few weeks went by and I asked about the painters every now and then, but I figured I'd hear when they were coming in.

While this issue was resolving, another issue came up: I was working on a Friday and, at around 2: 30pm, the network went down. Several people were wandering around looking for the office manager to let him know, but he had left for the weekend. We had no number to call and no way to reach Regus that we were aware of, so most of us went home.

Over the weekend, I sent an email to the office manager to make sure he knew about the situation. On Monday when I entered the office, he told me that there had been a planned network outage that he didn't know about and that everything should be fine now.

Also, they were painting my office.

Wait, what?

Yes, they were in there right now. Should be done by the end of the day.

I asked if I could use a different office for the day and the office manager said yes and apologized for the late (none?) notice on the painters. I ended up working in that extra office for multiple days because the off-gassing from the paint was *really* strong and it was a very small office.

Later that week, I ran into the sales rep and asked her about window offices because frankly I was working in a broom closet. She told me there was one just coming available and that I could move in as soon as the tenant was out.

I agreed and moved in and, while the office hadn't be "restored" I thought it was still a pretty nice difference. Unfortunately, this was also around the time I discovered how unhelpful the "help desk" is, and just how dysfunctional the corporate/local relationship is.

It took weeks for the "help desk" to get back to me about a charge that was supposed to be removed from my invoice ($30/month for "coffee service"—a self-service Keurig) and that only happened after I reached out to the sales rep.

Once the "help desk" did reach back out, it was in time for me to realize they were still charging me a "move-out restoration" fee even though my office had never been restored. It's been weeks since I sent them a reply and, again, they've gone radio silent.

Get an office *anywhere* else.