Reinhard's German Autohaus, Mesa AZ

Refused to provide any estimate for a fuel filter and hoses without first a $160.00 inspection. And 140 per hrs is 20 dollars an hrs more than Mercedes Benz dealership. Staff was rude. Way over priced and greedy

Reínhard has taken care of my White Bandit (Mercedes) since day 1. I trust them and they are very honest people!

Called Reinhard's and told them the exact issue I had with a torn rubber bushing. Told me over the phone to bring it by as they could do the job. 30 min later I get a phone call saying that they need to replace an entire part over $1,100 because a $12 rubber part failed so my OTD price was over $2,000. I asked why, and she told me that "we can not get the $12 bushing separately and have to buy the whole assembly". I said, "That seams a little strange". She told me "The dealership would only sell it as complete unit".
Little did they know I had the $12 bushing in my trunk that i had purchased directly at the dealer. I explained that I had already sourced the part and she rudely told me they would not install outside parts and the only way i would get my car back was by paying a $180 drop fee (similar to a tow service or impound lot).

It shocked me that they were so quick to push me away and tell me to come pick up my car with out even considering building a new customer and still making money off the labor.

For the record I was never verbally told their was a fee, I'm sure they have it on their boiler plate fine print at the bottom of their customer agreement. I have heard of shops doing these tactics, but usually only the lowest of the low. So I paid their ransom, and as a result the get a 1 star review.
Thanks

Our MAN truck didn't start anymore, no workshop in Tucson could or wanted to help us. Luckily we found Reinhard's German Autohaus in Mesa! Reinhard took care of us immediately and quickly recognized the problem. The new batteries were installed the very next day. Reinhard was able to solve all the installation problems - he's a great mechanic! We can wholeheartedly recommend this workshop!

Reinhard's Autohaus was very accommodating, very fast and efficient! We will be using their services again! It is nice to have a specialized mom and pops shop with great value and high integrity!

Highly recommend. I took my Mercedes C300 in on a Tuesday morning and had it back by Wednesday afternoon. Reinhard’s German Autohaus did quality repairs and replacements and a service A, for 1/3 of the price Mercedes quoted me.

We had Reinhardt's German Autohaus perform the B service on our GLC300. Reinhardt is a great mechanic and does excellent work at a fair price. We drove up from Tucson and it was worth the drive. I highly recommend Reinhardt's German Autohaus for anyone looking for an honest and knowledgeable mechanic.