Richardson Furniture Mfr, Phoenix AZ

I bought my couch about 3 years ago, we ordered the softer foam, and when we purchased it through Mega Furniture, they assured us that it would be like sitting on clouds. Well here we are 3 years later, and it's still really tough and uncomfortable to sit on. I reached out to Mega Furniture first, and there was a lot of back and forth. All I kept hearing was it would cost more money and they are waiting on a price, well I put $5,000 into this couch I was disappointed. I received a call from Shelbee, after we spoke and I sent her the requested photos, she spoke to the owner and they were willing to fix my cushions at no additional cost. I was mind blown, I cannot express the gratitude that I felt and how happy I was. I took the cushions down on a Tuesday and they were ready by Friday. Amazing that they work so quickly and diligently to make a customer happy. I am forever grateful for the generosity, the willingness to make it right without hesitation, and their passion for making their customers happy. I am a very happy wife now, and I get to keep my couch, I absolutely love the product, it is very well built and I would recommend anyone looking for a couch to go through Richardsons, if you can do so directly then that is probably the best option because I believe other places over stimulate just for the sale. When I dropped off my cushions, I saw some other couches they made and it was a beautiful site because they truly do care about their products and the creation of good hard work does not go unnoticed. I am a very satisfied customer.

I have 2 custom sectionals purchased from Richardson furniture. One is 6-8 years old and still looks and feels new. When I needed a new sectional, I knew where to go. I had a warranty issue with the newer sectional and Dean has taken great care of us. Dean stands by his product and wants to produce a great product that people can enjoy for many years. You can't get a better quality sofa for the price. We will continue to purchase furniture from Richardson!