RNR Service Solutions, Gilbert AZ

They are helping us out with our older pool for almost four years. Great service, awesome staff and all over great service. Thank you!

The owner is very responsive in answering any questions or concerns that I have and the tech does a great job of maintaining my pool.

We’ve used RNR for several years. Our pool looks great thanks to Trevas, and Robert is excellent about communicating details. Weekly reports are emailed, and Robert calls immediately if there are any issues or concerns. When we’ve needed to replace old equipment, Robert has been very thorough in giving a variety of options and explaining pros and cons of each one. We appreciate and trust RNR.

Beware of using this company for pool maint. In the beginning of service the job was done satisfactorily, but then the tech became very lax. The weekly report via email stated that the pool was vacuumed and brushed weekly, but this service was never done by the employee. A recent repair was made on a pool valve which did not improve the green water condition. The tech claimed to have done a specific water test that would require draining the pool at a cost of approx $300.00. A pool water sample was taken by me to a local pool supply store, their analysis indicated that the Ph needed to be adjusted and several gallons of shock added to the pool to clear the problem. I have never seen anyone test pool water by dropping test chemicals directly into the pool. When I explained this to the owner, he admitted that this was laziness on the part of his employee and he agreed that this would not provide an accurate measurement. Their services are no longer required at my home.

Fantastic company, always working in the best interest of their customers! Highly recommend! Debbie

Great service and friendly staff. Had pool service company and they could not resolve issue. RnR came out and found and repaired issue for reasonable price. Needless to say I made the switch permanent.

RNR Pool Pros has been servicing my pool for several years. I have an older, finicky pool that sometimes requires extra work. The serviceman, Rosario, always takes extra care and is quick to notify the owner, Robert, if something extra is required which is then communicated to me. The monthly fee is very reasonable, and parts replaced only as necessary - always with accompanying pictures and a full explanation of what is needed. I am beyond pleased with the level of service that RNR Pool Pros offers.

RNR Pool Service has been extremely professional and helpful with all my needs. They are always reliable and do a great job of cleaning and keeping my pool running. To make things even better the owner Robert, does a great job at communicating. I would absolutely recommend them for anyone looking for a reliable pool service company.

Started using RNR Poll Service since the summer of 2016. I have absolutely no complaints. Rosalio, the on sight pool service tech, has always given the up most of attention to our pool. I check with him every week that I see him and watch him as he tests the pool chemicals, (from my office window). He is very throrough and we never had any problems.
Our pool is always clean and ready for use without worries. The Company has been there with good sub contractors and supervision when we had an under ground water line leak. I find them reasonable and fair in their pricing. Also, nice to know, that the owner runs a legitamate business and that the men and equipment are insured, as they should be. Most are not and are treated as sub-contractors to skirt the insurance and payroll obligation (s). But they still charge the same price or more.

Good people and company.

WORST pool company EVER! They are fine until you complain about something. We’ve been using this company since the owner of Navy Dave’s sold his business to RNR Pool Pros about a year ago. Everything was being done as agreed, and well up until a few weeks ago. I got a new job and wasn’t paying very close attention until my roommate told me they had weren’t cleaning the pool and that if she wanted to swim she had to brush everything down. And she would watch him “clean” the pool and he wouldn’t do anything but put in chemicals and we’re paying for full service. And she payed especially close attention after a huge dust storm, nothing was cleaned and he came the day AFTER the storm. So it’s not like he cleaned it and then the storm hit. He just didn’t even bother! When I called the owner to ask him why this wasn’t getting done, he yelled at me and insisted that it was. When I asked him if he personally cleaned our pool or if one of his employees did, he said one of his employees. I proceeded to ask how he knew if it was for sure being done correctly then? And I all i wanted was for him to speak to his employee about the job not being done right. We pay for a service and it should be done efficiently. He said yelling at me still “HE DOES CLEAN THE POOL PROPERLY! IM DONE WITH YOU! FIND SOMEONE ELSE TO CLEAN YOUR POOL! ” And hung up. I have no words. All I wanted was for the service we pay for to be done correctly and if it wasn’t, for that to be addressed. Apparently he doesn’t like having customers. I HIGHLY discouraged ANYONE from using this Pool company.

I would also like to add, this was the first time I have ever complained to him. He was NOT professional and didn’t care about my concern. His reply below is false. I’ve never had to write the bad of a review before, I am still in shock about how this was handled. STAY AWAY FROM THIS COMPANY!