Safeway Pharmacy, Chandler AZ

I've worked with this pharmacy for years with no issue when transferring scripts to them from Walgreens. Yesterday I encountered a new pharmacist who talked over my request with her course of action and gathering of info when I specifically requested the opposite of what she proposed. I called today for script status and was told she was unable to get thru to Walgreen's, funny I got thru on all 3 occasions I tried on her behalf. I called her back to offer specific prompts and again she spoke over me stating to go to her manager and hung up. EXTREME poor communication, skills, lack of customer service skills, defensive and completely irresponsible behavior in this in of work! We'll see if her manager does call me back.

My husband and I have been customers of this pharmacy for years. We are eligible to receive medications with no co-pay, but we elect to rely on private insurance and pay the co-pays so that we can continue the personalized and efficient service we receive here. Whether we are going on vacation, have questions about a medication, or have an unusual need, we can always count on the pharmacy staff to go out of their way to assist.

I’m surprised at the negative reviews on here. I’ve been coming to this pharmacy for over 3 years and I’ve never received anything less than quality service. They remember my name and offer assistance every time I ask (or don’t even ask) a question. Would recommend this location to family and friends!

I’m looking for a different pharmacy because I’m fed up with these people. They don’t answer their phone, how inconvenient is THAT?

Staff is super unfriendly two times I’ve called. More motherly and fatherly then professional.

Friendly. They know my name.
They also work very hard getting my prescriptions approved by insurance. No other pharmacy has invested so much time in that process.