SAGE Counseling, Inc., Phoenix AZ

I have had my first counseling session set up today otherwise it’s a no-show. I’ve never been in trouble in my life and I have tried for over eight almost 9 hours waiting for tech-support to call me and have figure out when why I’m not being able to be connected, this is pretty scary. I’m sure for me a lot of people just think this is something that should be handled.

This is probably one of the most laughable, worst customer service in the entire industry of service. Complicated scheduling, long wait times to schedule conversations and horrendous automation and web services. It's like a monkey designed the automated services and technology.

For one, I've been calling for over two weeks to schedule a court ordered assessment for a ridiculous event in my life. I started calling daily on January 5th. It wasn't until January 17th that I actually was able to talk to someone instead of waiting a half an hour behind 11, or 17 or 8 other customers. (Okay, business owner, if you have a wait time of 11 or 8 or more people in your que, what would Fry's do? * open another line? Maybe add additional staff? * or are you even aware?) If you're a non-profit organization, then that explains your ineptitude.

Did you know that there's such a thing as Calendly for scheduling calls with your receptionists, or call center?

After scheduling an assessment online, there were no links provided, nothing until three hours prior to the assessment on February 8th. At that point, I logged in early, because I wanted to make sure there were no technical difficulties because they are using Microsoft Teams.

After seven minutes of waiting with no one showing up I send an email with this response: "I apologize; no one was in the meeting with me. They have assigned another person for me to assess right now. " two minutes later, after I sent an email: "I tried to call you and waited in the meeting until 10: 37 but unfortunately you will need to reschedule your appointment. "

Okay, I've wasted HOURS with this program. If this is their racket that they don't show up, they can't answer phones and they can't schedule people HOW in the WORLD do they stay in business? OH, government contracts.

Well, for one, let's put an end to this ridiculous racket of service they have. Don't send people here. Choose another service in the Valley.

Any owner or service provider would be out of business if they didn't have government contracts and monkey's running the show. These are my tax dollars working too.