Saks Fifth Avenue, Phoenix AZ

I purchased a cologne for my boyfriend for Christmas, we returned it for a travel size ($400), I did not have the receipt on me but I did have my card, no problem.

He decided he didn’t want the cologne at all, I go to the store to return and had awful customer service and they were trying to return to a gift card even though they could see the purchase on my debit card. I said No I would prefer on my card, The manager Christine was awful, she continuously cut me off, while I was explained the situation. I finally had to ask if I could complete my sentence. She just said “I’m the manager I say no, I don’t know what they do at Nordstrom’s or Macys, but I am not going to return this item because the box was opened. The cologne was full and the store had opened it to show us the size when we purchased it, it had never even been sprayed. I did find my receipt when she told me no, and she still said no. And please. Know during this exchange I didn’t raise my voice and I was not rude.

I called my boyfriend upset by the service, he came there to speak to someone else explained the situation, two ladies agreed there was no reason to not return the cologne, they did in fact return the cologne for me.

I was most upset because I’m sure the service was due to me being dressed down and in sweats and I wasn’t dressed like I shop at Saks I prefer to be comfortable over dressing for others. I never write negative reviews but I also believe in good customer service especially if we are spending the money that we do at Saks. I am thankful
for the two ladies who treated me kindly but Christine should not be in a manager role if she is going to rude to customers who aren’t dressed to the nines to come do a return.

Beautiful store but good luck trying to reach them by phone to see if something is in stock was on the phone for 20 minutes calling and no one at Chanel ever picked up my call… guess I’ll stick to neimans

Visually stimulating Fashion. Mylene at Chanel is on point for color matching your foundation and putting together a look just for you! She has over 30 years plus in the industry. What a gem! Clarence in the shoe department was so nice and helpful.

It seemed like they brought special merchandise for the up to 80 percent off. Merchandise looked cheap not Saks quality.

Mmmmm…. This store do not have normal sizes you need to be size 0 or 4 …. I was lucky to find a size large but there was not variety and you need a lot, a lot of money to do shopping here!
One very important thing I felt spoiled by the personal experience with the stylish expert, his kindness and sparkling water and chocolate! #shoppingexpweience️
#sixfithavenue
#imbroke

Never picks up their phone and impossible to reach out to them. I made a purchase here and I went back to a different state where saks is not nearby. I am not able to make a return through mail. Ridiculous

This is mostly the ghost of a store, and a hangout place for employees to chat.
Extremely limited selection, when you do find something you may want, good luck trying it on as they now keep the fitting rooms locked and unattended. Employees are grouped together telling stories, laughing it up but not one can be bothered with customers. I ended up laying my selections on the counter next to a register, 4 employees standing 20 feet away, not one willing to help, so I left.

Love this location. Always clean and great customer service for the most part. Only complaint is they seem to be understaffed in the mens department. Boyfriend and I were waiting for someone to assist us for 15 minutes

Bonjour,
I Am Ultimately Very Thankful For This Amazing Saks Fifth Avenue Stylist Or Fashion Advisor Ms. Stacy, Here At This Location In Phoenix, AZ, USA Saks Fifth Avenue. For Assisting Me With Chanel She Went Above And Beyond To Assist Me And I Truly Am Very Grateful For Your Amazing Expertise And Wonderful Client Support. It Was An Honour Of My Lifetime To Meet Her She Truly Helped Me With My Purchase. I Am Very Thankful And I Commend Ms. Stacy, For Her Amazing Service Thank You Very Much.

This is the worst costumer service that exist. I was there in cosmetic department dealing with Bella and assistant store manager. Bella was at least polite but assistant store manager should NOT even be hired at Ross far away from this store. He is terrible. Very disappointed stay away.

If you have the money you should go there and has all the latest fashions I even got a personal shopper that works with me when I go over there. I just bought a bunch of balanciaga and Christian louboutin shoes

Love the whole vibe of this establishment. The entire place is spotless and styled to perfection. The quality of the merchandise is top notch. The customer service is superior. Will continue patronizing this business in the future

I was in for a gift return, and was told something which I have never heard before from a department store, or any return policy…

As I was returning a gift, and didn’t have the receipt…the cosmetics agent told me that she was only going to refund A PORTION of the total amount (in $$$).

I still can’t understand how (or even IF) this is an actual part of Saks’ return policy…but beware of not having your receipt.

The staff in the women’s shoe department were very unprofessionally dressed, wearing a hoodie and shorts. The only way I knew he worked there was because he was wearing a name tag. I was never asked if I needed help. When I asked for help I tried on two different sizes. I decided to purchase a pair and he told me to pick up the other shoes off the floor and bring them to him so he can put them away. I expect exceptional customer service for a luxury department store, and the experience was disappointing to say the least.

My experience was superb! I actually phoned in a order regarding a dress that I seen in the store a few weeks back. A sweet lady by the name of Dana had placed my order for me. She was super helpful with my order and even sent me photos of other items I was interested in. She also set up the pickup once delivered to another Saks in the state I was located in at the time. So I knew exactly the name of the person who would have my package once my order was delivered.

This was all so great but what really made my heart melt was not the beautiful Chanel dress but a wonderful goodie bag along with a handwritten card. Now this is what exceptional service looks like!:) I will definitely shop with Dana again when I return home. She made such a simple day into such a memorial experience.

I've been shopping this location for decades. While it's a reliable experience with attentive staff and designer products, these days their inventory is sparse at best. Yes, I know, pandemic, online, etc, but this store has much less to shop than local similar stores. For example, the footwear section has a few of the brands you'd expect, but so little to choose from that you can't rely on finding something. It's a giant space with very bleak inventory. It's quite sad, actually.
Handbag selection is great with some of the store-in-store options you'd expect like Fendi and Chanel.
A limited selection of ready to wear options are on hand like Dolce & Gabbana, Derek Lam, etc.
If you're looking for more inventory, take the short drive up to Scottsdale Fashion Square and visit NM.

I'm disabled with wide feet and chronic pain. Finding shoes is always tricky. Val was honestly amazing. She measured my feet, talked me through a variety of insoles, and found the perfect fit. I'll definitely come back for my next pair of shoes.

I was blown away at the service and genuine friendliness of the advisors who helped me. Karla took so much time to help with my fragrance choices and truly left me amazed. Cannot wait to go back.

One of the best Saks experiences I've had. Such a lovely space and love the smaller vibe. This location is not too busy every time I've went and I've always got top notch customer service. Not too pushy, let me take my time, offer water, etc. The fendi boutique was especially nice to make a purchase from.