Sally Beauty, Oro Valley AZ

The manager lisa recommended wrong developer for my hair dye. I had asked her to read what the box said and she claimed it said 30vol but when I got my glasses and read it, it said to do whatever is appropriate for your hair. I was trying to dye my hair purple this is the color it developed to. If she had just told me that It didn't say it then i could've looked it up on my phone instead of ruining my hair. Also because it was 30vol instead of the 10vol I found out was the right one for my hair, well I left it in for the time the directions said and it fried the ends of my hair. I called her too to explain this and she was so rude and nasty. Then instead of giving me the district managers number or letting me leave it for her to give it she gave me the customer care line. Since it was closed I called another Sally's to explain that this happened and that this was the 2nd time too. Well the Sally's on la cholla offered to make it right either giving me a refund or giving me the Right developer and replacement color. They were nice and respectful. I'm waiting call back from district manager and will post when I hear from them because also the refund or replacement is nice and all but I have to cut over an inch of my hair now because of it being fried. Like legit I feel like she should pay for the hair cut I now have to get. Its ridiculous. Totally recommend the la cholla location though. Btw the picture makes it look reddish purple. The color was supposed to be violet.

The only reason I don't give it 5 stars is because they often run out of my hair color and sometimes the employees don't know what I'm looking for. Like she didn't know the difference between Bobby pins and hair bun pins.