Scottsdale Ear, Nose and Throat

I arrived for my appointment on time. I was told Dr. MacKechnie was running 20 minutes late. After 20 minutes, I was told she was just finishing up with a patient and the room was being cleaned. Once In the room, I waited and waited and waited. 70 minutes after my scheduled appointment, I walked out and told the staff I would be leaving. I was told that the doctor was just now reviewing my notes.

It was a terrible experience!

Doctor Heiland has been my ear nose and throat physician for 21 years since March of 2000. At that time I was diagnosed with stage 3 advanced squamous cancer of the neck and base of tongue. His aggressive treatment is the main reason that I am alive today
Without his professional and knowledgeable treatment of my cancer I would have died many years ago
His bedside manner is as.good as it gets. I'm grateful he has been my doctor
Bill. Hare Cave Creek AZ

Unnecessary billing problems. I had to go back several times to get an insurance-related issue resolved. Staff were difficult to deal with and refused to let me talk to a manager until I insisted rather strongly.

The doctor was fine, but I will never return to this practice. Good customer service is not optional.

Such a great staff here, hard to find a Christian based office now days. They were so kind to my wife who has a formal of vertigo that on 5% of people get.

Dr Heiland at Scottsdale Ear Nose and Throat personally, I believe is ONLY interested in billing for procedures whether or not they're needed and once as a patient, you're not going to undergo them, he's out and doesn't even acknowledge any more when in their office. Their PT, Samantha Stolper is a 10/10 as a person and therapist, endearing, caring and attentive. That's where it ends.

I was told day 1 when visiting for vertigo that I cannot hear and need hearing aids; then I cannot breathe and need an operation, then a procedure in their owned-contraption that I must agree to pay $150 because insurance many not pay; I signed and agreed. Prior to undergoing any of the procedures (including the office visit) ; I inquired as to their cost and made it implicitly clear that I was there as a side-effect from COVID and that I need to know any costs prior to incurring them due to very-limited resources and being out of work from the dizziness complications. I was told, due to meeting my insurance co-pay maximum out-of-pocket for 2020 that 100% of everything was covered.

I was told specifically that this test was necessary, would last 90 minutes (it made me nauseous) and that most insurance carriers do not pay so I would be required to pay $150 in the event mine did not. I agreed in writing of course.

They billed you for my November 2,2020 visit, $1,259.62; they were paid $563.39 and they are demanding from me, ON TOP OF receiving almost 4 times what they charge, $55 additional in addition to another $55 following my wait on the Doctor for nearly an hour to spend 2 minutes to tell me my test was fine. That date I was supposed to see a PT person however due to the delay in waiting for the doctor's 2 minutes, the PT portion was cancelled.

This ENT place could care less about the patient and only cares about the money and however they can maximize it. Samantha the PT is an employee and has nothing to do with these accusations, in fact I cannot give HER a higher recommendation however thought you should know.

They told me today that if I shared my negative review, I was no longer welcome so they're cancelling my scheduled visits and future business over my sharing of the truth. It should also be noted that Kami, told me that it would be "illegal" for their office to honor their previous promise that I would have zero out of pocket, prior to incurring any service. This type of delusion was the last thing said before them telling me I was no longer welcome as a paying customer, mid-way through my treatment, if I told anyone about the way they do business.

This is part of Valley ENT - the conglomerate that has multiple offices, each one of which their own appointment scheduler. The schedulers are rude and rushed with no compassion for a potential patient. Very unprofessional.

Great customer service from all the staff. My daughter got ear tubes put in and the surgery went smoothly!

I had a good experience, the clinic staff was very nice and helpful. I did wait to see the Doc but he spent extra rime with me so I guess others waited too. If you don’t want to wait go to a doc that just rushes people through, I’ll wait to see a good Doc.

Graham Walker, as usual, had a positive experience yesterday including the audiologist, Dr. HEILAND and the new experience with the physical therapist.
Thank.you for caring

I always have an amazing experience here! Dr Heiland is great, and the staff is super friendly! I definitely recommend this practice!

Dr Heiland saved my life! His skill, his compassion and his positive bedside manner gave me the strength to fight the cancer I had. If not for his incredible skill and talent as a doctor and as a human being, I can’t imagine how I would have survived! Im healthy, cured and I will be eternally grateful to this man! His staff is professional, Dr Heiland is the consummate professional. The word Thankyou seems not enough.

Dr. MacKechnie was professional, kind, compassionate, skilled and gentle with my baby. Clearly cares about her patients. I highly recommend her to anyone.

Dr Heiland is excellent. He is very kind, gentle, and positive, even when the news is not good. I drive up from Tucson to see them. The staff is also excellent. They always take very good care of me. Kami King, Scottsdale ENT Office Manager, makes sure that everything runs smoothly, but if there are any problems at all, she works hard to get them resolved.

Worst Doctor experience ever! After waiting for 30 minutes I am finally called back. I went in for what I thought felt like a sinus infection. When Dr. Heiland came in the room he dismissed anything I had to say and informed me that I didn't have a sinus infection and he didn't even check me out yet. That's not the worst part. He then went on to tell me that as a 51 year old woman that I eat to late and since I am ytyummy? Through menopause that fthis words exactly) "you are basically a dude now". I was in such shock that he even said that I couldn't speak. After that he did a Nasopharyngscope that he gouged me for and said there was nothing wrong except that I shouldn't eat after 7 pm. I am a 51 year old who weighs 127lbs and exercises 5 times a week I eat well and take care of myself. I then had to see another Doctor who diagnosed me with a sinus infection. I would never recommend him to my worst enemy. Do not see Dr Heiland

Great staff! Super helpful and glad I got seen. Had some issues with my ears but now its clearing up!

Dr. Heiland was the worst doctor I've ever met. After waiting almost two hours to see him, he was rude, insensitive, and condescending. I'll be going to a different specialist from here on out.

If you are in the market for a hearing aide, or for a great ENT doctor, you cannot go wrong with Scottsdale ENT. This is my second set of hearing aides. The others were uncomfortable and did little to help my hearing. My new Resounds aides, fitted by Debra, are wonderful. I don't think you can go wrong.

This office is great. Our whole family goes here now. My daughter has had chronic ear and sinus infections. We know she is good hands with Dr. Heiland. She is doing so much better - no more missed days at school. Sometimes the doctor is running late (which happens everywhere) the front desk will call and let us know.

I am so thankful to have met Dr Heiland. He helped me to breathe in a way I never dreamed possible. I have recommended him to my family and friends, because I want them to have the best.

Finally saw the Dr, 1 hour and 25 minutes after my son's scheduled appointment time. Way too long to wait for a kid.