Sergio Martinez American Family Insurance, Mesa AZ

Sergio and team have been serving my family for over a decade. They are all immediately responsive, very personable and highly informative. Years ago I called the national number several times to ask for something simple, an edit to my phone number, but no change was ever made. I called the agency and Barbara fixed it while I was on the phone that moment! I have never seen a mistake on a document or had to call or ask more than once for anything. They take the time YOU need to assist with making the right choices for your unique situation. I genuinely feel care for and recommend highly.

Sergio and his team have been there for me for all of my financial needs for more than 10 years. Form major home restoration to new vehicles they have been exceptionally helpful and personable. I can't recommend them enough.

I've been with Sergio and his team for many years. They are very personable, professional, and responsive. They go above and beyond to ensure their customers are happy!

Sergio is one of “the” best agents my partner and I have had since being with American Family! Him and his secretary Barb are fantastic to speak with and they really care about what you pay for the coverage that fit your needs! I highly recommend using Sergio as your agent for American Family!

Sergio has been my Insurance Agent since pretty much the day I met him. Upon meeting him I knew right away that he was someone I could trust and rely on for all my insurance needs. Both personally and professionally. His assistant Barb is just as wonderful. Anytime I have called the office he and Barb have been friendly, helpful and professional: I wouldn’t trust by insurance needs to anyone but Sergio and Barb. I look forward to many more years of business with them and American Family Insurance

Sergio Martinez and Barb Martin have been wonderful with my partner and I. Sergio is like a father figure to me and I trust him completely. Trust is everything when working with an insurance agent. Sergio always shares stories from his life experiences and others to help make the right decision for you. Barb was so kind when I first moved to Arizona. I asked if I could come to the office and meet face to face to ask questions about the car insurance I was picking and she welcomed that instead of over the phone where it is less personable (pre-pandemic of course). I recommend Sergio and Barb without a doubt and look forward to being insured with them and American Family in the future. Thank you both!

Barb is simply the best in the business. She is very professional and yet she treats you like an old friend. She knows her business and is very reliable. I should have found AmFam long ago had I known they got Barb to take care of my insurance needs. Excellent! Thank you, Barb. - Romeo

Sergio and Barb: they go above and  beyond my expectations! The beyond stellar customer service all during the time they have sincerely watched over our insurance is indeed extraordinary and the professionalism is top notch. So grateful to have this type of insurance office!

Sergio and Barb are the absolute best. Anytime I need something or have a question they are there IMMEDIATELY with personalized service. They honestly go above and beyond what a normal agent does. Rates are the best I've found even thru AAA and other "discount" options. Full service at a great price. I am a customer for life - very glad I found them!

Sergio treats me like a family friend And he knows the business! Highly recommend this agency!

Sergio and Barb had been helping all my insurance service both business and personal. They are professional on what they doing also they care how my family are doing as well. I trusted Sergio and Barb will always take care of me and my family!

Sergio and Barb have always been super helpful, informative and quick to reply whenever I bug them with questions about my coverage!

I was in a car accident (rear-ended) a couple of years ago and they were so great in getting things sorted out on my end.

Sergio and Barb have been a wonderful agency that cares, they check on you out of the blue to see how me and my family are doing. I don't mind paying an extra $10 to have Sergio and Barb taking care of me and my family! Awesome group of people!

The person I dealt with was not very knowledgeable in her information she gave me. She then emailed me back and said she could not insure my husband's vehicle as a commercial vehicle. Won't ever fo business with this company. Very dissatisfied!