Shoe Palace, Glendale AZ

They always have what I need and they are one of only two shoe stores open in the mall currently.

They have nothing in my size I check 4 different kinds of shoes and all they say is come back Wednesday.

Great prices, great customer service. They will search for exactly what you're looking for and if they don't have your size they order them for you. I got so much help shopping for 4 kids who all needed shoes. So about 350 later this mom was very happy!

2nd time here. Bought some Cortez, the shop was nice and clean. Great prices. Friendly man. He was extremely knowledgeable of all the shoes and was able to help me out. Went to multiple stores to find some Cortez and Shoe Palace had everything. Both times I’ve came I’ve had exceptional service. Sales person was 02164. Will come back again.

Had my size. Only complaint is there are to many workers standing around talking and messing around.

I walked right passed this shoe store and went straight to Finish Line, Foot Locker, then Shiek. None of them had what I was looking for. I come in here as my last resort and I find both pairs that I was looking for. I will definitely start shopping here. The only reason I did not give 5 stars was because the cashier was not looking at me while ringing me up or when he handed me my bag (he was in conversation with another worker)

The staff here is incredible Victor, Dami, and Jospeh tagged teamed it on a busy Saturday rush without making me feel rushed or pushed aside. They took the time to help me pick out shoes for my brothers home coming without over selling or trying to pick me out the most expensive pair. The store was clean and the selection was great, I recommend this place to anyone!

Today March 24th was the worst experience ive had. I went to pick up some shoes from a raffle my girlfriend won and after being told by an aparent manager Tuesday March 20th that if a person won they could have someone else pick them up as long as they had the winning contestants ID. I thought there would be issues and sure enough there was. When the employee asked the store manager if i could pick them up for my gf she said no thats not how things work, so i said well you should get all your employees on the same page and she cut me off saying all my employees are on the same page. Then basically called me a liar when i told her what the lady had told me saying 'i highly doubt she would do that' when the other lady said it in front of my son and gf that Tuesday before. Really unprofessional the way she conducted herself and i ended up losing out on those shoes

Shoe Palace has really good quality shoes! They clothes are cool, I love the shoes though. They are comfortable and have reasonable costs.

Sales person took a very long time bringing me my size, handed me 1 shoe and walked away. I went to the desk to ask for the box because shoe did not seem to be correct size and sales person told me that 1 could only have 1 shoe at a time. I am not sure how anyone can decide if a pair of running shoes is correct trying 1 shoe at a time. In addition, sales person had brought the incorrect size. I will never return to this store and will discourage everyone I know from shopping here. So much for company policy for great customer service and treating everyone like family.

Use to love this place, till I went in today to use my store credit which was $75 after using it once before only to find out "some how" it was used. I had all the receipts which were given to me in my wallet.my son was still wearing the shoes that we had bought last time there is no way that we used the credit.coincidentally the manager is the one that check us out all three times but couldn't tell us what the purchase was for.hmmm.plan on going to higher management I guess to try and get something resolved.grrrr