Sonora Quest Laboratories, Mesa AZ

They continue to try to collect payment for a co pay that was paid in cash at the time of the visit.

My favorite lab location. Kind and gentle phlebotomists that work hard to get you in and out. Plus, there is a lot that goes in to making sure the collections are done correctly and all the correct sample tubes are used. Otherwise, it would result in a void of sample. They do a great job and making sure everything is documented correctly for the tests and insurance.

Abhorrently dishonest business practices. Let me preface this review stating that ALL of these questions were addressed dishonestly before my visit via phone. I scheduled an appointment at this office and upon receiving my paperwork realized it states that they will not bill insurance for patient requested labs. Furthermore they do not accept CareCredit meaning my only option was cash paying. Furthermore when asked if they take carecredit the receptionist answered "yeah we take credit" to which I had to reaffirm I said carecredit not credit. I would again detail that I called ahead. I asked if they required a referral, they stated no. I asked if they took my insurance making it clear I intended to bill insurance without a referral and was told yes. I asked if they took carecredit in case of a copay, they said yes. None of this was true and I am adamantly proclaiming that this was intentional to draw business and con people into making a rash payment so they don't have to do billing. This furthered by the fact that the receptionist tried to use semantics to dismiss my question about carecredit. Massive waste of my time and dirty business practices.

I brought my nonverbal special needs child to this location on E. Broadway, in Mesa. They were so great! The phlebotomist was quick and the kind lady at the front desk came in to help me keep my child as calm as we could. They were really awesome! Thank you so much! We will do any future blood draws for our child here.

Main receptionist the blonde.she needs to lower her voice. Sitting there constantly talking negative about customers to coworkers. Terrible way to gain clients trust.

They need more cust service support. The majority including myself have a hard time with kiosk. I have an appointment and kiosk didn’t recognize it. Ladies behind the desk really dont want to help anyone check in. Came early to my appointment arrived at 1045. Appointment is for 1145. Its 1150 and i am still waiting? My wife warned me it takes a long time. She was here last month and took almost 3 hours on walk in. All for a blood draw. Whats the point of making an appointment if your not going to be seen on time? They need more locations more help etc.

Checked in on the kiosk. I didn't have an appointment but checked in and followed the directions. Waited an hour and 45minutes and left. Every one coming in had appointments or doctors orders. Never did get officially checked in by being called up to the desk to give them my insurance card as they were way under staffed and disorganized. Nothing on the door or in the office states by appointment only. Bad business bad company.

I have been coming to this Sonora Quest location for over a year now. I usually have a great experience, the ladies who are usually there and draw my blood are great. I checked in and I heard people were waiting for around over an hour, which wasn't a problem for me. That's pretty normal, especially in the morning. I got called in, got my arm all ready because it's generally pretty fast. It was about 20ish minutes before I got poked. The people in the lab were nice, had a nice conversation before hand. Unfortunately, it was the most botched blood draw I have gotten. I have been getting my blood drawn for ages, and it's standard procedure to sanitize the area you are about to poke. She didn't sanitize the area and went straight to inserting the needle. That was my biggest issue. Blood started pooling outside the needle, which hasn't happened before. Some blood dripped off my arm and onto the arm rests. Towards the end of the draw, I started getting light headed and clammy. My eyes became dilated and I started losing my vision and hearing. Luckily, she knew what to do and instructed me to put my head down and put her knee in front of me in case I fell. The drive home was painful. Everytime I turned the wheel, it was pain shooting up my arm. Anyways, I just feel bad for the older people there. Don't want them going through that. Overall nice people, just a bit inexperienced.

The check in was very easy. I highly recommend doing the online appointment option to make things quicker. My phlebotomist tech was very friendly. The front desk workers were also very courteous. I had a referral from my doctor, the process took about 10 mins.

I arrived at 8: 05 as a walk in for bloodwork. After waiting over an hour, I kept getting further and further down the list. Could not wait another hour or so.
If you cannot take walk ins.why don't you make this facility an appt only location? Very poor way of running a business. Especially one that involves sick people. I walked away after waiting 1 hr 15 minutes and was told it would be another hour. Ridiculous.would never recommend.

I made an appointment online like other good (and bad) reviews recommended to. Seamless from the time I signed in to getting my bloodwork done. Marissa was absolutely wonderful, very compassionate and professional. I will most certainly be coming to this location in the future.

One of the best locations I’ve been to. Love being able to make the appt online and getting in and out with in 15 min.

Hurt my mother alot when she went for her biweekly blood work for cemo. It was done by male red hair. Another nurse had to take over because he didnt know what he was doing and was only hurting my mother. It left terrible bruising and a huge lump she might have to be took to the er

It's AWFUL. Waiting for 2 hours with my husband. You say walk in. Ok, well have someone available for walk in. Get help, nice help very rude

Pack a lunch if you're not fasting because you'll be here all day! This place is worse than the dmv. Expect a minimum wait of 2.5 hours. Staff is not very helpful or friendly.

I had my elderly father at clinic yesterday after being at his primary doctor's appointment. We had sat about 45 minutes and he was running low on battery life in his portable oxygen machine. I went to desk to explain situation and if they could accommodate him. The person at desk said "no" I asked again if they could do something as he needed oxygen. Was handed a piece of paper to call and schedule appointment or go on website to schedule. C an not believe that their was no compassion for my father who is 100 percent disabled veteran. Bad bad customer service.

I had the best experience here! I have bad anxiety and often have panic attacks over needles. Sometimes I even vomit. I cry and scream every time! Doesn’t fail! But yesterday a women named Rhonda took very good care of me! I seriously didn’t feel a thing or cry! Which is kinda a miracle! Lol she was so nice and sweet she calmed me before I even got the chance to freak out! It went by so fast easy and painless! Not even a pinch! I’ll be going to this location in the future for all my blood work! ️️️️️ When we were done I gave her the biggest hug! I’m so grateful to have met her! I’m no longer afraid!

Very clean and fast. Phlebotomist Marissa was very friendly and chatty. The blood drawing process was quick and totally painless. It was very easy to schedule an appointment here and I will definitely come back to this place!