Sonora Quest Laboratories, Mesa AZ

Amber, my phlebotomist, was excellent. Usually I’m one of those who the person has to first try & locate a vein examining both arms. She looked at my right arm & saw a vein & she inserted the needle so smoothly & got my blood. She didn’t bruise me. Lorna Davis

First appointment of the day. 5 people were brought back ahead and it took almost an hour for a very rude staff member to get blood drawn.
Also, Even though a sign in the door says masks are required, the staff don’t enforce mask rules in the lobby and not all chairs are 6 feet apart. Would not recommend this location at all. Worth driving a bit further to a different location.

76 year old woman with severe asthma. Only went because I really needed my cardiologist to have correct info to adjust my meds, Had an apt at 9: 45, did not get out until 10: 30. What good are appts, if Sonora Quest is booking 3 people into each appt.slot. Better to be first come first served so you know what you are getting into. Samatha did my blood draw, she was excellent. If Sonora Quest is doing this at all Supposed Appt. Locations, shame on you for not making that information public.

On 5/14/2020, I had a lab test at Senora Quest lab located at 10238 E. Hampton at 7: 30 Am. After a short wait, I had a blood draw taken by a friendly and professional phlebotomist. As I was exiting, I stopped at the reception desk to make certain my request to have my results sent to my primary had been recorded. I was surprised to see no one there. After a minute, I noticed an employee in a black tee shirt behind a wall on his cell phone. When he saw me he pocketed the phone and asked me “what I wanted”. I replied that I “was checking to see if my primary request had been entered”. His inappropriate response was— “ya shoulda told the girl when ya registered”. I told him that I had done so. I then requested one be sent to me at which he handed me a form. On 5/21, I called the listed office # at 10: 55 am. To no response I left a message. Yesterday I received the results postmarked 5/20. (12days after the test). It would seem that some retraining is in order here considering how many are unemployed. Wm. J. Keenan

Couldn’t find the place, even though I showed up a half hour early for my appointment. Called over and over to a broken answering machine, and never ended up getting through to anyone to ask for help so I wouldn’t be late. Lo and behold, I was able to find it 45 minutes later. Needless to say, I couldn’t get in for my appointment.

My son, who is a tricky blood draw, was seen by Kim and she was amazing! They got us in and out with very little wait!

Worse place ever they don't take walk ins but yet room is empty and they are all standing around talking I guess work ethics is not there for this place

This particular site is by APPOINTMENT ONLY. My appointment was at 12: 15 pm. Patrons whom had appointments as early as10am still had not been seen. I waited until 1: 30 I had no choice but to leave so my husband could make it to work on time. Very poor service.

I took my 3 year old here for a blood draw after a failed attempt at the San Tan Valley location and I liked this location so much better. There was practically no wait time because this location is appointment only. There was a screen to show your place in line. The two women who did my son's blood draw were extremely efficient and so good with upset crying kids. This is now my go-to location for blood draws even if the drive is farther from my house!

Two stars because the phlebotomists are pretty good and nice. However, despite the fact that this is an appointment-only location it is ABSURD how you can arrive AT your appointment time and see 10+ other people ahead of you in the queue. That would be fine if the queue actually moved, but it is slow - really slow (at times it seems no one will be brought back for 10 or more minutes at a time). What is the point of an appointment if you just sit and wait for 30+ minutes to be seen? All I can say is don’t go here if you are in any kind of hurry. This problem is only compounded when the snowbirds show up again for the winter season. Sonora Quest really needs to rethink their appointment system and stop allowing a bunch of people to all book the same time. Very frustrating experience that I never found to be the case with LabCorp.

Edit: the wait ended up exceeding 45 minutes. Unbelievable.

I had to wait over an hour in a freezing room, too. When it got unbearable, after more than an hour and no contact with staff I went out and told them I couldn't sit in the room any longer. I was shivering. The medical assistant informed me "it's always like this in medical offices". Don't just sit there.if you must wait, go to the outer office. Medical staff often forget that they work for US We pay them and their disrespect is not standard procedure. Otherwise it was a reasonable experience. 8-)

Scheduled an appointment yet still had to wait 30 minutes to be seen. They had no one working the front desk so when they brought us back is when they checked our insurance THEN said they didn’t take it. Go to the other blood draw company, they are never as busy, much more efficient, and will take your paperwork even if it says Sonora Quest on it.

Made an appointment the day before and arrived on time. I was told that the wait was one and one half hours even thought I had an appointment. I ended going to Brown and Recker 5 mins before they closed and they took me right in even thou it was 5 minutes to closing. A few days later I went to pick up a stool sample kit at Crismon and they were closed at 2: 45 and they are supposed to open until 3. Their appointment only policy is a joke. I will not go there anymore.

This location is by appointment only.
There were at least two people in a very short time frame that came in without an appointment and were referred to go to another location that takes walk-ins, as this location is appointment priority (I think you can "risk" being a walk-in but I overheard that they take those with appointments over walk-ins, so it could be a long wait).

I had an appointment for 8am at this location today, I got there at about 7: 45-7: 50am, there were a couple people in there, it wasn't too bad, I had my paperwork with me and I had prepaid for the MyLabRequest blood work appointment.

I should have told them at the desk I need to lay down to get my blood taken, that was my fault, make a note of it if you need to (tell them before you get called up). Now, I'm probably going to get the techs name wrong, I want to say it was DeAverick (I'm probably spelling that wrong, and I'm sorry). The tech was super cool, very funny, made it an easy and fun process.

By the time I was out, around 8: 25-8: 30am, there were a TON of people in the waiting room. I would definitely suggest getting an appointment very early in the morning.

Great service, extremely kind when we walked in without an appintmment the other day, my family still hadn't found out about it, as we rarely require blood tests, but they said they could fit us in and lo and behold five minutes later, 6: 45 AM, we always make sure to get there when it opens, we were in and out by 7: 15! Love this place!

Came in this morning last minute without an appt and waited maybe 5 minutes and the staff was WONDERFUL. I didn't realized this location was appt only and they squeezed me in anyway. I will definitely be back to this lab for any future testing they are fantastic.

Suddenly this location is by appointment only and you have no way to find that out until you show up.

Very nice place have gone there many years really professional and good blood drawers caring and kind thank your staff there

I was trying to get a rib X-ray at 2: 45 but they called me and asked if I could come early I said ok. So I get there and they said I had to get a mammogram (Im a man) so I sat and waited 2 hours later I asked why they asked me to come early? I found they were over booked and I was waiting for the mammogram which I didn't need but it's their policy to get more money. I came at 12: 30 after 2 hours I asked what the wait was and she said they were overbooked for the Mammogram, I asked why they called me in because my original appointment was coming up. I left and had it done elsewhere call first and ask if your going to them

The epitomy of what is wrong with the healthcare system. They make you check in on a tablet even though there are 2-3 people sitting behind a desk doing nothing. They wouldn't let me schedule an appointment over the phone and they want way too much personal information to register online to set up an appointment. I went in on a Tuesday in person and was told they don't do appointments on Thursday. Came in Thursday and sat down next to a women with an appointment. So the staff is either 1) lazy and did not want to enter an appointment 2) incompotent. Checked in on the tablet and over an hour later I still hadn't been called to the counter to hand over my lab orders even though there are 3 people twiddling thumbs behind a desk not doing a thing. This is incredible frustrating and when you ask the staff what is going on they are rude or respond with an answer that shows they are to stupid to be there. A complete lack of empathy and a company that is only in existence to make money off your illness. If you can go somewhere else do so.