Sonora Quest Laboratories, Phoenix AZ

The front desk staff was very rude and condescending during check in. When leaving a Urine sample in the little silver box in the wall, there were at least 6 other samples in there just waiting to be collected. They were sitting there over 45 minutes as I was the only one to use the restroom in that amount of time. I would've taken a picture but didn't want to violate anyone's privacy, I felt there has to be some kind of violation going on here, as names and DOB are printed on the cups. It also made me question how reliable testing would be, anyone could've tampered with these specimens. Upon leaving around 3pm, some of the front desk staff were joking around, on a phone call with their friend, on speaker talking about tattoos, cussing and using other language not suitable for a business. Their behavior, work ethic and professionalism were 100% inappropriate. I would not recommend this location to anyone.

I walked in for two tests for my five year old daughter and the woman behind he counter started asking me questions. I hadn't been made aware that my daughter needed to fast for one of her tests by her doctor, so I said okay I'll come back for that test another day. She then just sat there and stared at me. She finally handed me information on the second test and continued to stare at me. I said should I sit down? She said well you said you were coming back another day. I said yes for that test and she continued to stare at me. I'm like, are you gonna talk? And she just looked at another lady behind the counter like I was crazy and smirked. My daughter is in pain and has been in pain and the staff here were extremely unprofessional and basically forced me to leave by not providing care. Absolutely do not go to this place. I'm taking her to another location today. Hopefully they can get her testing done without issue.

Everyone that works there is so nice & very professional. I've been goin there for years & Everytime I've gone I've gotten excellent service. Thank u guys.

Very bad experience I went today the lobby was really hot, felt like the ac was off. I was not the only one complaining. Told the lady in the front but it was worthless we live in Arizona this is ridiculous!

I went in today and I did not stayed to get labs done due to lab been super hot and I really believe clinics have to be cold to prevent more virus and bacterias. This is also abuses to patients that have to wait there for long periods of time while this is already uncomfortable this times to be around a lot of people plus AC down or OFF because that is how it felt like AC was OFF. I think supervisors and management should take a look and investigate deeper about this issue. Hope someone looks at this AC issue if you guys want to have business.

It would have made more sense to say your location is 51st Avenue n Cambell! This office is no where near Camelback! Directly behind Maryvale Hospital.
My appt was for 8: 30 driving around 10 mins to find this lab office.

They were very good my daughter who is blind they made her feel very comfortable they have an amazing staff

Horrible! I got here at 8: 15 to get some labs done and yes I was expecting to wait but it's 9: 15 and I haven't been seen yet! Evertime they take some one to the back that person comes out in less then 5 min! That doesn't make sense if it only takes less then a few min for the labs then why are we waiting more than an hr to be seen! If you schedule an appointment your going to wait as well I've talked to a few people and they complained they had to wait also! Just horrible!

Place needs to get there stuff together.the tv was so loud I'm pretty sure I burst an ear drum, waited over an hour for the appointment i made a week ago

Very clean, and efficient location. And as always please remember to make an appointment online a day ahead. It just gets you in and out the door faster.

First Time Great Experience
I didn't make an appointment and I usually do for such things. They open at 7: 30am I was there a little after 7am and was the fourth person in line, very clean and organized. The young lady who took my blood very professional and got it in one poke Much better than other labs I've been to

Worst Sonora Quest- I came on Friday July 25th around 11am. There was 5 person ahead of me. Im still here and its 1: 21pm. Went to ask how much longer it was going to take and found the nurses having fun talking to each other in the back. Im a caregiver and go to different sonora quest approximately 2x a month. This is the worst one. It will be faster to drive to another one than waiting in this one.

I came for a drug test. They said i had to go to a different location. Then she sent me to a location they closed over a year ago. She even gave me a map. I hope you lose you job lady!