Southwest Behavioral & Health Services Buckeye Outpatient

I’ve been trying to make an appointment here for weeks after my primary doc put in an authorization, and no one answers the phone or returns my calls?

This place is very difficult to communicate with I start having side effects from medication citalopram. I start getting sick headaches daily Ashley didn't want to help me because I muslim she tried to give me some medication For allergy they now that I'm sick. Mentally I have trauma and ptsd Ashley didn't want to change my medication if something happened to me is to blame Ashley.they think that I'm lying I'm not lying I'm sick mentally

They called and to cancel my appointment 20 min before the appointment after the had rescheduled it already 2 times. I have 10 time and left 3 voice mails and still will not answer.

Let me start by saying I love my therapist but it’s so hard to communicate with anyone else.
For about 2 months I have been trying to send some records from SWBH to my surgeon but I always get the same answer we are working on expediting it. Now I have to reschedule my surgery once again due to this issue. This is so frustrating and sets me back once again.

Why does it take 30+ days for something to be faxed to a provider.

I can’t believe i am getting triggered by a behavioral health clinic

SMI team……what SMI team do they have one! No one there to help, no returns calls just excuses. I have left them come back gave them a second chance and all they care about is getting more people in the door instead of taking care of the ones they have. People need help, not ignored and lied to. So I am done. Run from this place, it’s a joke. Unless your illness is a joke. Then you’ll fit right in.

I have only been to the office one time. All my visits have been through Web-X. It’s difficult trying to get an appointment because nobody answers the phone at the front desk. I usually text or email My doctor and they call me to make the appointment. They know there are issues with the office staff. I won’t stay on hold longer than 20 minutes, then I hang up.

And when a person comments on here it says the same answer to there comment from this place so sad instead of helping the people whom seek help make it so difficult I will for sure not even waste my time coming here

Very supportive team for all healthcare needs. Highly recommended to any one needing services.

I’ve been going to Southwest Behavioral for almost a year now and they’ve helped me so much. The staff is very nice and definitely get you taken care of.

Terrible service, they never answer, they are not accessible at all, I do not recommend this place

I have had four case managers and 6 months there is little to none organization with the case managers this area needs lots of help I am SMI and I need a good case manager

They used to be an excellent source for mental health. However, recently this has changed. When you are a business which provides services of this type, leaving your patients stranded is not a good quality. It took 16 phone calls and the online portal just to reach anyone at the front desk. Anxiety disorder? Yes. Made worse by the hoops I had to jump through to even talk to anyone? Definitely!

I was assigned to Kayleigh Lindsay, and she is such a fantastic therapist, she has helped me fundamentally, and been such and amazing part of my journey

We're new to AZ and the transition from our previous doctor was smooth. Jazmine has been so helpful when we need something taken care of quickly. Jessica has also just been wonderful listening to us and talking through treatments with us.

These people do not wear personal protective equipment violating OSHA with mixing medicines before client has a chance to verify. On occasion not having medicine at all. Canceling appointments last minute on you. Not seeing case manager the entire year there. These people do not care about you they don't even care about themselves what do you expect. Stay away from this place if you care for your loved one or yourself. These people are a joke a bad one because nobody is laughing