Southwest Behavioral & Health Services Metro Outpatient, Phoenix AZ

Update: The family health provider, Sherry is the worst person to deal with in this office. And that is saying a lot. She roadblocks & gate keeps everything. She is the opposite of helpful. I watched her berate a 12 year old while we waited. She ordered several unnecessary tests. She wanted her staff to take my son’s blood while he got an EKG. Of course it was abnormal. Duh! She also yelled at her MA because he was “taking too long”. (He wasn’t. He was new & no one was training him.) When I asked her about my son’s paperwork, she wanted the office assistant to come “back her up”. All so she could yell at me more. We have also been waiting for their staff to transfer paperwork for 9 months. This has been an absolute nightmare at every turn. The only reason we have stayed was because of my son’s therapist, Marty. He is wonderful. The rest of the staff is unbearable. I can’t tell you to run faster than I am now. This place will give you more mental health issues than you might already suffer from. Don’t waist your time here!

I only gave two stars because we genuinely like my son’s therapist, Marty. He’s great. But the rest of the staff/phone system needs serious help. My son has had to go without his ADHD meds several times because they are absolutely delinquent. The phones never work. When I go into the office they tell me “it should be fixed in the next couple of months. ” MONTHS! He even had to take his end of year exams with them.

I switched to the family doctor that they have so we would have all care in one place. We all had a bad case of covid. I got a hold of her MA & asked if she could call in a prescription. She said there was nothing they could do. After hounding her more, she got back to me THREE DAYS later & told me I would need to pick up the prescription from their pharmacy. At that point I was already in the hospital. After that I needed referrals for complications I had. They were never called in.

If you’re looking for consistency, go somewhere else. These people couldn’t care less if your needs are being met as a patient.

I've had good experiences overall when I have long term providers in place for both therapy and medication maintenance. I give 5 stars for the therapy side. However, there have been prescriber changes for the medication maintenance which have created a lot of stress to sort through. And the last few months, I've no longer had the stability I did with my prior doctor. I am disabled ànd there àre significant complexities due to my chronic illnesses. My medications are a very important part of my overall treatment/condition. I understand there's a steep learning curve for a new prescriber and this is why I must find a stable replacement to manage my medications. In addition, if there's an issue in between visits which requires I contact my prescriber, the system in place is especially challenging to work through. Ànd I'm not àble to speak to my prescriber. Instead, the SBHS protocol requires the patient navigate through two to three steps in order to resolve the arising issue at hand through a random "on-call prescriber" who is not familiar with my chronic condition, and often it has to be explained to the "on-call prescriber" to the extent it may be relevant for the matter at hand. So that process creates a lot of stress. I'm hopeful that once I find the right Prescriber (a good fit) to manage my medications, we can reestablish the stability I appreciated before.

I absolutely love the care that I’m afforded at SWB. I’ve never felt more heard in my life.

I've been with SWBH since 2003. They helped stay on track with my mental problems. Since Covid, everything has changed. It's hard to get an appt and refills. I don't know where I stand now.

It's a very great place for mental health and I recommend it to a lot of people they got a great staff and great counselors to help you through your toughest times in need

Brandon was a great help, I don't think I'd be able to deal with a lot of the things I do now if it wasn't for him!

Nice people at the front desk and the M. A. ’s are amazing, especially Evette. The only downside is I haven’t found a therapist there yet who isn’t a total narcissist that takes up the entire session speaking about themselves. I’ve went through 4 and gave up. The overall experience has been spotty except for Dr. Kerr and Evette. They have always been very professional and caring.

They are great. You have to work at getting better. Do the exercises they suggest if they dont work tell them, they will keep trying until one does. And they will practice it with you so you can perfect it so when it happens out in everyday stuff you can bring yourself down back to normal. Speak up speak your mind they will do whatever they can for the best plan for you so you can reach your goals. Jaq is awesome dont get rid of her please. With her I have come a long way. I have put all my trust in her n its working. Love all of you ladies n men.

Good luck trying to get through. I had to have G. A. L tell the high-needs case manager no one on the team could call and get a med check for one of my kids. Finally, after 3 months, we got her to have the front office call to get it set up. I was told the phones were not working properly. I decided to call and see what happens when I was in the waiting area to see if the phones did ring. Well, they did but no one in the front office answered the phones. I did this for the whole 30 mins I waited in the area to be seen by the doctors. No one answered.
We had to go into the office because I had missed two doctor's appointments. Telling your case manager is not enough to cancel at least not for this case manager who does nothing to go above and beyond for her clients. So we were told we had to go in to do a face-to-face. Guess what.the doctor was not in person. Just us. After 3 years we never had to do it in person this time we did and like I stated the doctor wasn't even in person. This is just the last week of issues I have had with them. There is too much to write for the last few years but I have been trying to switch back to another company and have absolutely no help from the case manager. Every time she says she does something she always has to do it multiple times. For example, she booked a cft without permission from me or without probation confirmation. Then tells us we all missed cft kicks my kid off high needs. On top of this, we have been trying to switch them to a different company for services because of this case manager. She stated she sent paperwork and the place said there is no way and she couldn't even provide she gave the information too. This place is a joke and so much more to tell but this should be enough for you to run away from this place very fast. I have had services for my kids for many years and never had this many issues until Patricia H. Took over. She is lazy and does the bare minimum of her job.

I've been having services with them for over 10 years and happy with everything they've helped me with and when I wasn't comfortable with something they fixed it. I highly recommend this place.

I had an incredibly negative experience with Southwest Behavioral Health in Arizona. The front office staff was insulting and unhelpful, making it difficult for me to feel comfortable and safe seeking treatment. This attitude extended to the rest of the facility, as I felt like my needs were not taken seriously, and I was often treated poorly by staff members.
It's critical that facilities like Southwest Behavioral Health prioritize patient care and professionalism in their staff. Patients are often vulnerable and seeking help, and they should not have to deal with the added stress of rude and unprofessional behavior from the very people who are supposed to be helping them.

Their lack of concern for patients' needs and frequent mistreatment made me feel uncomfortable and unwelcome. Additionally, I had an unpleasant experience with Sharona, who is, without a doubt, the worst therapist I've ever had. Instead of listening to my concerns, Sharona argued with me about my own opinion, leaving me feeling unheard and invalidated. Regrettably, this seems to be a recurring issue at this facility. In my time here, I have encountered therapists who have made fun of me, judged me, or even discussed their personal lives during my sessions.

My therapist that work with me is wonderful and listen and try to help me so much with what I'm dealing with.
I definitely love this place.

One thing is that I wish I wasn't so disabled from this anxiety and find something out someone that could really really help

I had a new patient appointment set up. I had put the time in my phone wrong and it made me 40 minutes late. Well they refused to see me even though the lobby was completely empty. I have been having major depression, anxiety, suicidal thoughts, and panic attacks. All they do is tell me to call at 8am everyday to set up a new appointment, only to tell me that there are no openings. They are clearly not interested in providing assistance to those that clearly need it and are asking for it. This is exactly why I waited over 20 years to ask for help because now I just feel stupid

The people here are always friendly and compassionate. I was finding myself in a very dark place and they helped me get out!

Wonderful people who really care! I went there for help and that's exactly what I got. Love the people here, outstanding, Love you all! Thank you and God bless

Nice people but they are not paying attention to what I need and the reason I need a certain medicine to help w voices in my head/extremally paranoid. I've been giving medicine that has nothing to do with the problem.alot of time wasted not listening to the clients