Staples, Gilbert AZ

Horable customer service. The manager was extremely standoffish and rude. I always go to Office Depot and decided to try staples again. NOPE! Not going back to Staples anytime soon.

We were in need of some short notice business cards. The short version of the story is the first batch came out pretty bad so they redid them. The second batch was worse. Letters smeared, waves in the background color, white freckles where the cards wouldn't color. Every card was like that.

When I asked what we could do to make it better I was told (direct quotes)

-People come in expecting their cards to look like this.
-We're not a print shop.
-Any card with background color will have these issues.
-Our printers are good but not like that good.

I was hoping for suggestions on different paper or color or SOMETHING that could produce an acceptable card. Nope. Nothing. Apparently that's not an option because "we're not a print shop. "

This team at this store is awesome! Great customer service. I went in to find a task chair and Hahn helped me find the perfect chair. He was so patient, kind, and made helpful suggestions. They put it together for me, and I came back the next day and Coury loaded it for me in my car. Melissa was fantastic too, very helpful. A year ago I purchased a chair from one of Staples competitors and it was the worst experience. The team at Staples went above and beyond. They have EXCELLENT customer service.

These guys continually come through with my business needs every time! Even tonight, cutting my order at the last minute. Thanks team!

Super busy, few people to help answer questions, and only one cashier. Also, while I've tried to stay loyal, some of the exact items are $1+ cheaper at Office Max (sale items/school supplies).

This location is great! The employees were beyond helpful and were able to assist me with what I needed thanks Staples!

There was only one item on the shelf of the product I wanted to purchase. It had been opened and pilfered. I couldn't get anyone's attention on the floor so I asked the cashier if they had any more. She let me know that 11 more were in stock and paged someone to help.

I walked back into the main aisle of the store where two teenage boys were standing and staring at me. I asked them to find the rest of the stock, one with dark hair said he didn't know where they were. SERIOUSLY? I said, 'neither do I, but I don't work here'
If that were my store he would have been booted out the door. The second teen just stared at me, he would have been fired as well.

Manager was very helpful several times when we came in looking at printers and couldn't decide on which to get. She spent a lot of time and helped us narrow it down to the one that fit us perfectly!

After trying 2 other Staples to make holiday cards, this location was the only one that seemed to have working computers. Besides their poor selection of cards, the overall experience was a hassle. They were supposed to be ready the next day but they were not. Employee said their printer broke. Went back a couple days later to pick them up and they didn't have the right size envelopes that were supposed to come with the cards. They gave me a bigger size or said I could come back when they have more. My first year making holiday cards and I was looking forward to a great experience but it turned into something i regret trying. Seemed like everything was going wrong at this store and I will certainly NEVER spend my money at another Staples.

If buying paper to printing in their printing center make sure they can print on paper they sell.

Tried to get wedding invitations and were told they cant do it because of the raised boarder on the paper we bought there. They didnt have suggested place to go to print this type of paper either.

They now have all that I need here. The service isn't all yhat great sometimes but mostly great. Printing job a bit costly.

The copy center staff was extremely unprofessional and rude. I will be driving out of my way to the Chandler location.

They were really helpful. Their coupons are not always what they seem though. I had a coupon for a free cleaning supply; like a Clorox wipes but it was not really free it was up to 5 dollars. I had to pay 75 cents for it. They had other good specials so over all a really good trip. Store was kinda empty though. They really had a good costumer service.

So I go to buy a pen refill. Employees see me no offer for help. I find what I need go to register. I stand there and wait and wait. They see me but no one rings me up. Do not wonder why people no longer go into your store customer service. Why deal with the nasty people who work there when you can just order on line. Really your customer service really does suck. Left the refill at the counter and walked out. Never will go in again.

Called down to see if I could get something printed, 3 copies 19 pages each, black and white on plain paper. Was informed they were too busy but maybe could do it tomorrow. I told them I didn't need it for 2 1/2 hours, and they said "if it was maybe 10 pages I could do it". I'm no expert, but how hard is it to print 3 copies of something, no matter how many pages it is? And this is why I prefer to go to Office Max.

Management here rocks. I was a little desperate but, they took phenomenal care of me. I love this staff.

Each and every person I spoke with was very helpful and even helped me to my car. They made me feel they really were happy I was there. I will continue doing business there.

Tiny at the copy center was very helpful and friendly. She even got my printing job finished a day before the estimated time of completion;)

Found what I was looking for and they even gave me credit for my old cartridge from my printer.

Abhorrent customer service from the Supervisor of the Copy/Print center here. After 12 embarrassingly failed attempts to properly print a high res.pdf on a piece of paper, I was told 'this will be the last time we can try and print it [because I'm incompetent and can't figure it out even though I'm the manager over here]. Left highly unsatisfied with the least defective print she managed to produce with her hours of training how to hit ctrl-p.