Sun Devil Shutters, Phoenix AZ

We love the shutters but they are having trouble with the install process. Our sales person said that the company will repaint an existing shutter from their company 1x, so that they match. They literally came out 3x to reinstall the freshly painted arched shutter and throw a no show in there.only to see that it wasnt even painted but nicked and scratched up. We have called and received no return calls from Adan. We expect to have this resolved but REALLY? Its been months. We are frustrated because we typically would recommend them.

Sun Devil Shutters did our entire home. The 4” plantation shutters are gorgeous. The installers were precise, really nice, careful, clean. We have owned several homes around the USA and not one shutter company did the wonderful work Sun Devil did. Your search has ended! Use Sun Devil! After sale service is outstanding, too. Had a slat come loose and they were here fast to fix it. Terrific company.

My wife and I have been wanting shutters in our house for years. The price is what always kept us from pulling the trigger. We looked at Home Depot, Lowe’s, and even Costco. One of my wife’s friends recommended Sun Devil Shutters. I have to be honest, I was skeptical when the salesman, Doug showed up and gave us a price 40% less expensive than even Costco. I voiced that concern and Doug invited me to tour their factory in Phoenix. Their showroom was very nice, with several different examples. Doug took me on a tour of the Factory and I was impressed. I decided right there we would give them our business. 5 weeks later, the installation team showed up and completely transformed our house. I was amazed at how fast the old blinds were taken down and the shutters were put up. They even filled the holes left by the blinds and disposed of them. I wish I could give Doug and the entire Sun Devil Company 10 stars. Thank you Sun Devil!

Thanks for taking the time to see my review.

If you're the type who wants to simply know if you should or not.price was half off other quotes but service was so bad I couldn't recommend it to you.

If you're the the type who wants details than please follow me down below.

I contacted Sun Devil Shutters on the first week of January. Recently purchased a home and wanted something nice. I had already received 3 other quotes going from $9,000 to $12,000+. I met a middle aged man named Doug, he seemed like a really nice guy and unlike some of the others who came before him he actually measured every window to be safe. We told him what we were looking for so he pulled out a calculator figured the price to be $6400+ for 22-24 windows. Before I could say anything he asked if I wanted to pay taxes, which I responded lowest possible price is always appreciated. He than rounded down the purchase to $6,000 even for real wood shutters. At this point I'm talking it over with my significant other and before I could say yes he also threw in plastic blinds until the shutters were installed. We agreed on $6,000 for all windows except the bathrooms.

After I had signed he told me he would need a piece of my cabinets to match the color and when he came back for that he would bring the plastic blinds. No problem, we asked our builders for something and a few days later Doug came with enough window coverings to get two windows.keep in mind he originally offered full house but we thought for the price we couldn't complain.

Month goes by and we were excited about our shutters so we told a family friend who also just purchased a home that they should look into Sun Devil Shutters like we did. That's when our opinion of them got a little more worried. We texted and called Doug who responded as if we were annoying him in which we thought we were helping. He told us to just call the office. Okay no big deal, he must not be commission based. We called left a voice mail for the office and waited for our shutters.

Install day we get two very nice but very young, potentially under the age of 18 young, hispanic workers come to our home who do a install that leaves to be desired. There were small scratches and dings in the wood but also the paint seemed wet still though also very dirty. We waited for them to leave and even after them cleaning the shutters, once we had asked, we still noticed very dirty shutters. The worst part though is there was three shutters missing. When we brought this up to the installers they told us they would tell the office and they would call us to take care of it. They apologized and assured me they would most likely give a discount for the inconvenience. We still feel like we got a deal at this point and said we aren't looking for that just to make it right and we look forward to that call. Its almost 5pm now and still no call so we call. Inform them of the issues and they assure us they will make it right.

A week or so goes by and we get a phone call saying the guys will be out there to install the missing three shutters and the balance is $127. We informed them we have already paid and they said that unfortunately no Doug didn't right on the paper those three shutters and they will only honor the paper. We of course disagree to which they inform us that we are not just going to get free shutters sir! *Rude Tone* I explain if I paid $6,000 how in the world is it free? They stick to their guns and tell us to take it or leave it. Well we already had 20+ windows with these shutters so not a whole lot of choice so we say fine. They tell us two weeks which they will put a rush order on.

RAN OUT OF CHARACTERS SO TO WRAP UP: They came with broken ones, left them there, came two weeks later to pick them up to start working on them. All the while we are getting one excuse over another and us explaining the charge should be voided. At the end of April, finally installed new ones and gave us a $27 discount for the inconvenience. That's less than 0.005% Off. Simply they will tell you anything to sell you. ANYTHING!

I've ordered shutters from this company for my home and I absolutely love the products they sell! Unbeatable prices for the products, professional installers and excellent customer service! Highly recommend them for future customers!

Excellent sales and pricing. Terrible communication and installation. 3 trips and they still cannot get every window installed. They have delayed on me 3 times now on our cathedral window. If they ever get this last window done I might rate 4 stars.

Edit: managed to get some $ off the balance of the last window after speaking with them. Also got explanations for delays which were not offered before. Much appreciated. Up to 4 stars.

Purchased shutters for entire house. Did custom staining and custom paint. You can’t find comparable products for twice the price. Courteous and professional installers. Had issues with one unit. Yes, they had to make several trips on the one shutter. It was a tricky measurement and properly resolved.

Having been in design business I can attest you won’t find a better product.

Very impressed with the quality and service from Sun Devil Shutters. From our first phone call and having Ken come out and measure to the professional installation from Tony and Andre. Excellent! Tony was extremely impressive and meticulous! Along with being knowledgeable, professional and friendly he did a great job! I would highly recommend Sun Devil Shutters to all my friends, family, and new neighbors moving into our new development. Thank you!

Our installer Tony was fantastic! He answered all our questions and made sure we were completely satisfied with our shutters before he left.we cannot be more pleased with his professionalism and knowledge of his trade!

We saw the owner on a local morning tv program. We called the company and the sales manager Ken came to our house that day. We were able to order our shutters that day. When the blinds were ready they called to set an install date. We had Raul and Sergio. Raul explained the process and taught us how to use the shutters and even helped us with an existing shutter we were having a problem with. OUTSTANDING! Customer service. I would buy more shutters but all of my windows have them. Thank you for a great expierence. Money well spent.

Ok, for those of you that want quality looking Shutters at a competitive price look no further, you will be just as satisfied as I am! My daughter used them for the shutters in her house, my mother used them for shutters, so I decided to use them also. I had them fabricate and install 16 shutters, in three phases. 3 the first year, 6 the second year and finished the last 7 Shutters on 10/19/19. We were very pleased with all of the shutters on all three installs! Install was scheduled for 11: 00 am - 12: 00 pm, Raul, Sergio and Able were here right at 11: 00 am, they were very professional and did a quick and clean install, they were out of here in about 40 minutes! Thanks guy’s, you rocked it with us!

Sun Devil Shutters were Top Notch from beginning to end! Ken did our in home estimate and measurements.super nice guy! Raul and Rafael did expert install! Two efficient, and tidy, guys those two! We had several estimates and Sun Devil out performed in EVERY category, we could not be more satisfied! Thanks Sun Devil, we will HIGHLY RECOMMEND YOU!

We hired Sun Devil Shutters to install their products in our entire home, The price is good, the overall quality of their product is acceptable. Their service is terrible. It has taken 6 trips to our home to complete what was to have required 1 trip and two hours of our time. They have made too many errors for me to list. If you decide to use them, request they include liquidated penalties if they fail to complete the install on their first attempt. I wish I had.

I just recently bought some of their shutters for my new home and the quality is amazing! Can't beat the price. Customer service has been excellent from start to finish. Definitely recommend getting shutters from them.

Best decision I ever made. First of all, I got quotes from several shutter companies and they were cheaper. Other than my busy schedule and being able to get the shutters put in, the process was great.half dow, half when done. Piece of cake.

After checking out many other companies we were referred to Sun Devil Shutters from our neighbor. Raul and Sergio were our installers and they are the best ever. They were professional and very friendly. Thank you both for the excellent job done. We absolutely love our shutters

Pamela H

I got my clear view shutters from Sun Devil Shutters for the whole house. At first, I was a little concerned since there are different company names attached to their phones numbers and some with bad reviews. Since a friend of mine had good experiences and she knew someone else who did, I thought I would give them a try especially because the price was really good. When I called Nathan, he was able to explain the different names and why there were some reviews that weren’t so good. He was really great to work with and I love my shutters. I had I believe 22 shutters installed and Raul, Sergio, and Andre were amazing. One of the shutters was hinged wrong but they got that taken care of rather fast. I am glad I went with Sun Devil Shutters despite my initial concerns.

Had my windows measured by a few companies and this one was by far the best when it came to prices! My shutters were installed and there was a couple windows that did not fit at first installation, but a week later they are here and all my shutters are up and I cannot be more satisfied! Thank you Raul & Sergio & thank you Nathan for dealing with every phone call I made!

From beginning to end my experience has been absolutely amazing! Adan helped in making my decision to get shutters very comfortable and easy. The installation went quick and easy and all three gentleman made it a smooth transition. Especially with the amount of windows I had. Raul, Sergio and Andre did absolutely stellar.

Unbeatable price and quality. From start to finish, these guys are a 7 star! Love the new stained shutters- thank you