SunWest Federal Credit Union, Surprise AZ

The ladies and service was great. That being said. Wow for a credit union these people really are difficult to work with. Want an increase in your credit limit? They Hard pull on your credit. Want to pay your credit card with a separate account or debit card? Not allowed.want to open an account with them? Hard pull on credit report. They will pull your credit for everything and anything. That’s now how credit unions should operate and if anything it is counter intuitive. They operate like any other big bank. Their ATM system is extremely dated and the tellers and loan officers don’t work with you at all and only base their decisions on your Experian. I have no idea how the reviews of this place are so high.honestly they might be fake or purchased reviews. This place is absolutely terrible and operates worse than a big bank does.shop around at different unions before making a choice. Don’t bank here. Desert financial and other known credit unions in the valley are far better options.

I have never been with a financial institution, a Credit Union especially that was as non customer service oriented as Sun West. I am so very disappointed.

Great staff, I quit going to TruWest on Bell by the 17 to make my car payments because they staff is so rude. SunWest is customer based, professional and welcoming!

I've had an account here since 2015, before this particular branch opened so when it did I was very happy to have one nearby where I lived. I work for a car dealer so I have a lot of exposure to auto finance, Sunwest offers very competitive refinance rates. I do all my auto loan business with them, just added my wife to my savings account so she can make deposits here.

At first I was very disappointed that I waited for so long to talk to someone on the phone. But as soon as they answered the most wonderful and friendly women answered.

This was my first time working with SunWest, but they made the process for getting my car loan quick and easy. The application process was quite fast, when I came in I felt welcomed. Courtney had helped me with my loan and had explained everything in great detail, I highly recommend them due to their attentiveness as well as their customer service.

Basically went in for the "shared banking" option to my previous Credit Union on the first visit to the Surprise Branch. The service was friendly, and quickly accomplished. I was in the process of a Vehicle registration change. The teller happen to mention their services relating to a "refinance". Wow, couldn't beat the interest rate. I now have all my business through SunWest CU and I am totally satisfied with the service and the rates relating to all their services.

Credit unions are the way to go. When an emergency came up we applied for a personal loan we got a good interest rate and a good monthly payment and all within 2 days for the approval. The customer service is top notch. I am so glad I moved from Chase with all it’s fees and ridiculous rates.

Awesome customer service! I arrived a little late to refinance my car and the very pleasant representative stayed over to assist me when she didn't have to. I was so grateful and will be a continued customer because of her professionalism and grace!

Using the Peoria branch until Surprise branch opens.the customer service is outstanding. Never any concerns with our banking.