Surf Thru Express Car Wash, Tucson AZ

After going through the ultimate $20 car wash my car had spots that had been completely missed on the wheels and the rear windshield.
This place didn't provide the cloth towels I have been provided at other places making the problem even worse. Those you must provide yourself or buy from the cashier.
They limit the amount of car washes members can get to what you can count on a single hand, and limit the time at vacuums to 5 minutes. Overall, I don't feel the product lived up to basic expectations for the price.

Spots after drying. The so-called (new) manager (Chris) makes up new rules on the fly. Been going there for over 8 months, now all of a sudden "he" has a problem with my bike rack. He actually "banned" me after I clearly pointed out that their website begs to differ with his opinion. Filing a formal complaint as he banned, but offered no refund on my monthly. Looking forward to hearing back from corporate to see just how far I have to take this legally!

I went in for a wash and my car came out with white spots all over it that I can’t get out. All over the windows, and the whole car. I filed a damage report and no one has contacted me. It’s been two weeks. Ive tried to get these spots off and they will not come off without scratching the paint. Unless you want your cars exterior ruined don’t go here.

It's a clean car wash. But I got the $20. Wash the good one.
When I got home and my truck dried about an hour ago I can see all kinds of spots that was missed.

I came here to wash my car today and my car battery dies while I was using the vacuums. Taylin (sp?) helped jump my car and told me not to stop until I got to the shop to get my battery changed. Good luck in med school young lady your kindness already is shining through! Thank you so much. Give this girl a raise!

Always clean! Everything works to clean your vehicle! Price is ok! Don't go higher!
It's a DRY HEAT! WE NEED YOU!

Your service has really gone down hill.there are better options at a lower cost. I'll be ending my membership.

This place rocks. The gents at the entry deserve a raise-they did a KNOCKOUT job pre-scrubbing my windshield and fenders (who does this, ever!?). Thanks dudes. For $8 Express and $14 unlimited and friendly service, it's a steal. The vacuums are among the best in town, too.

There are different levels of wash from basic to extreme.

The detail area is covered with easy access to vacuums and vent dust blowers. Also available is a mat washer for a nominal fee.

They have monthly, yearly, and family packages, as well as a buy 4, get 1 free option.

I wish I can give this place zero stars as they don’t deserve any. I took my new truck through the wash and drove straight home, which is 5 miles away. When I got home I was taking boxes out of the back and noticed a cracked taillight. I immediately called and spoke with a young lady about the issue. She said she will give the information to the manger, Sam, and he will call me back. I never received a call from Sam and decided to call back the next day. Sam said he was planning to call me to inform me that he watched the tape and did not notice any broken rear glass. I told him it was not the glass it was the tail light. I decided then to drive there to show him the damage and file a claim. Sam took some information and pictures. I told him the 2 employees who use brushes before the cars go into the wash area are very rough and aggressive, and I believe thats what caused the damage. Sam promised to review the tape again and submit the claim to the area manager. A week and a half later I had to call as they never follow up. Sam said oh I was about to call you to let you know the claim was denied. I asked to watch the tape and was told that’s not allowed or possible. I spoke with the area manager who was very defensive and said there was nothing he can do. I asked him if I can watch the tape and he said that was not possible because the taper was erased. I decided to call the corporate office and spoke with Jasmine. She took the information and promised a call back. Again a week goes by and no call, so I decided to call. She said the area manager is the one making the decisions on behalf of the owners and there is no way for me, the customer, to contact anyone else. When I asked her why the tape was erased, she contradicted the area manager and said the tape was not erased and I can’t review it. Obviously someone was lying. Before I said anything else she hung up. I called right back and left a message about her unprofessional behavior.

Read most of the reviews that have a complaint and their way of dealing with customer concerns. This business deserves an F and I will be filing a complaint with the BBB. There is a car was up the street with better service and quality people.

6/16/2023-In response to the "Response from the Owner".
The response is very disingenuous and similar the response for every complaint or negative review. If you truly want to resolve the issue, you should try to contact the customer, and not give a false assumption that the damage was pre-existing. If your “high definition” cameras showed the damage prior to the vehicle entering the car wash, then why not share the footage with the customer? Your area manager stated the tape was erased, while Jasmin at your office said that was not true and the tape is available; however, it’s not company policy to share with customers. Dealing with your staff, especially the area manager, Burke Gill, was difficult as they were defensive, did not listen, rude, and arrogant. The light cover is $300 so it’s not a big deal. Your area manager decided to lose a fleet customer and more important negative reviews. Last, as I mentioned the person who answers the phone, Jasmin, hung up for no reason. I was questioning why your area manager told me the tape was erased and she contradicted him and assured me the tape was not erased. Hanging up on a customer who was calmly asking a question about contradicting information tells me about your company culture and how you handle complaints.

Basic is $8 which is less than Mister. Carwash. I miss the pre-pandemic $3 car washes but what can you do. The complementary trash bag and dash wipe are nice as well as the level of customer service. On this visit, all the crusty bird "gifts" and tree sap didn't come all the way off 1st time through so they happily waved me through for a 2nd pass with extra brush scrub up front. That was appreciated.

Great place to get your car washed. Attentive, friendly staff and clean facility.
The attendant named Chaz helped me decide which wash to go with, and boy, was he right! The car is soooo shiny! I will be coming here often. Thanks, everyone!

Got chip damage on my car during the car wash. Showed them the flawless car photo before the wash, talked to and confirmed the small chip after the car wash by one of their employees. Reported it following the normal procedure.

However, their manager called me today and told me arrogantly that they refused to pay me including the following reasons:
1. He assumed me is trying to fraud $2000, and said their devices got damaged and could have been asked me for $3000.2. He told me that he can professionally distinguish dirt and chip, which is why he got promoted to a manager.
3. He told me their camera is clear enough to capture any prewash chips. But then admitted that the camera cannot capture the passenger door, where is one of the chips located.
4. There is no chance for me to talk to higher management team directly. Anything would be through him.

Yes, this store did show me their manager’s “professionalism”.

Pretty good car wash. However, if you sign up for a fast pass/monthly plan and go through the fast lane, they almost never acknowledge any requests you have. If you like the dash wipes or air fresheners, don’t sign up for the monthly plan. I sit there pressing the help button to get those items and eventually proceed through the car wash without them because they ignore me for so long.

Great, friendly service. They gave me a big dog biscuit for my dog. The vacuum is great. My car looked like new afterwards

Surf Thru car wash is fantastic. They have free vaccum cleaners and free compressed air to use as needed for blowing water of car instead of using a other means of drying your car. The car wash is well maintained and the staff is great. I highly recommend this carwash.

Gets the car clean. Being next to Costco means the traffic can get a little fraught getting in and out.

My car after washing. You can see the dirt is everywhere. I'm very dissatisfied, what a waste of money