Surprise Pediatrics

Lovely providers and staff. They are super great with the children! I’ve been taking my son here for 2 years and I’ll continue.

Mixed feelings about this practice. They were good about getting me in and the wait times were never too bad, but I didn’t feel like in the doctors approach was what was best for my child. It seemed like she had more of a wait it out approach versus they’re taking it seriously and getting to the bottom of potential issues. Very kind but just not what I was looking for.

Doctor's are good but some of the administrative staff is questionable. Friendly but can be a bit passive aggressive when you question the wait.

We just moved here and needed a new pediatrician. We took our 14 year old son today, and met with Dr Pham. He is wonderful! He spent a lot of time talking to us
and our son. We didn’t feel rushed and he was very thorough and kind and had a great sense of humor. We were instantly comfortable. I would recommend him and his office to anyone looking for a great pediatrician!

I dont normally leave any reviews, but I have to on this office. I had read bad reviews left by other parents and thought I would give them a chance since my kids had been there when they were little. I will NOT be going back. The customer service was awful. I didn't feel as anyone cared for me or my son. I would not recomend this office. I will be looking for a new pediatrician. They just lost 3 patients.

When dealing with the doctors they're great but the staff is another thing. Today my experience with the office manager Sharold was horrific. After filling out a release form on March 14th and requesting my son's med.records to be sent to a developmental peds office to set an appointment which has a waitlist of 9-12 months I was told it was never sent. Sharold told me that every one in the office had been sick and to allow 14 business day, it had been more then a month. Nothing was sent over and her lack of accountability or to even apologize that it never got sent was appalling. To add to her lack of care, my son's disability and the urgency to see a developmental doctor was disregarded by a cold hearted office manager who said she will add his file to the pile. I'm sorry surprise pediatrics but you truly dropped the ball on this one and for that a complaint has been put in with the AZ department of health services, also my children will no longer be in your care.

LOVE our Pediatrician, we follow her anywhere! But I absolutely despise this new office. It doesn't matter if we have an appointment, arrive early or on time, we are still made to wait. Even when other patients show up after us! It's happened every time we've been here (other than our initial appt when she transferred here).

The girl at the front window was so rude we left and will never go back, we went to the urgent Care on Reems and Bell and they were very caring and helpful!

I love doctors here. My son has thyroid issues since he was born and they have always helped me. They make sure his specialist and their team know want they are doing.

Service has went down. Needs not met. A list goes on. Rude staff answering phones. My child was there on a Monday, when it was a holiday from school. But the woman that saw him did not check his lungs. The only thing that she had the assistant do is a strep and flu test. I had mentioned to them, especially her, that my child had bronchitis in the recent past and she still did not bother to check.
Another thing, with medication, our pediatrician had given my children Tussin or some medication to help with the terrible cough and pain, which now is bronchitis.but these providers just tell you rudely "I can't take away the cough, what do you want me to do, have the child take a 5 minute shower to loosen the mucus".
Don't you think that we have been trying to address every problem by the best way possibl? ! Rethoric quesiton. I was hoping to find a decent provider for my children, but we went from bad to even worse. We have health nsurance, it's not like they are working for free. At least do your job properly and fix the rudeness of the staff and yourself.
Sickening experiences for sure. All in the trajectory of three days. I ended up paying my copayment, for the provider to blow us off.
Sad, simply sad.

Took our daughter here. The Dr, it was a lady, was so nice and kind. You could tell she really had a care for our daughter. They have a brilliant idea of having two waiting rooms, one for sick and the other for kids that are well. So nice and smart! She even called us after hours on Sunday to check on our daughter! We are very thankful and grateful. Most of all we thank our Lord Jesus:)

Keeps you waiting forever. Says each check up, even a 103 degree fever is normal. Keeps you waiting way past appointment time before being seen, at least 40 minutes. Always have to get a secpnd opinion when a child is sick to find out what is really wrong. Dr. Pham is the worst! Do not take your sick kids here!

My two kids go here. We have always had a great experience. Dr Pham is knowledgeable and he listens. Thank you.

I love Surprise Pediatrics! All of the doctors are wonderful! After Young Pediatrics closed I went to another pediatrician but didn’t like them. So I changed to Surprise Peds and am very happy I did!

Unless you are fortunate enough to work with Angie, the office staff over the past few years is terrible. My daughters have been patients way longer than any of them have worked here and they are so very rude, including comments under their breath. No one seems to have answers, policies change from visit to visit. After 14 years, there is no consistencey of care, we are definitely not treated as valued patients. If I ask a question or wonder why things are different than they were, I'm met with short, rude answers as if I'm lying about how it was or what we've done before. I like Dr Marcello & the medical assistants & nurses but when we can't get pleasantly past the front desk, it's just not worth it anymore.

I love this office for my daughter! She is now two years old and I have never had a bad experience with the staff or Drs! I highly recommend this office!

I gave this place three tries before making my decision because I don't like to jump the gun. My first visit I saw a doctor Mendoza who was fabulous but the nurse we had to deal with for 15 minutes prior was one of the worst I've ever had and was shoving things in my daughters face who is one years old without even saying a word to her.

My first visit I saw a doctor Mendoza who was fabulous but the nurse we had to deal with for 15 minutes prior was one of the worst I've ever had and was shoving things in my daughters face was one years old without even saying a word to her. The next doctor I saw was very average but not really very polite, and the one I just saw it last week was so rude I was tempted to really let him have it in the middle of the office. He was making me feel like an idiot for even being in there about constipation for my one year old. A good doctor will always make you feel like that is what they are therefore.

When I followed up with the office to let them know about my experience they shrugged it off rudely and when I asked to see the first doctor they continue to ask me why and what I needed to be seen for and when I told them they seemed confused.

We only chose this place because Dr. Young at Young AZ Pediatrics closed down and he was absolutely awesome.

Take it from a caring parent, this is not a place you want to go. I can only imagine that any reviews that are above one or two stars are based on one quick experience there and have not really taking the time for full judgment.

I'm disappointed in this practice. They confirmed receiving my son's bloodwork and bone scan, but after faxing them the consent form (allowing them to release a copy to me), I was told they would send it within 30 days! Really? 30 days to fax me something you acknowledge having? She said they only have 1 person working that department and it will be sent to me in the order received.

Dr Pham has been seeing my son since birth. I absolutely LOVE Surprise Pediatrics. Every visit has been a friendly and helpful one. My son has seen Dr Marcello a few times and she is just as wonderful. The staff has always been very nice a welcoming. My husband and I are very grateful to have such great Pediatricians for our 6 year old.

I have taken all 4 of my kids here for the past 11 years and I will drive out of my way to ensure they continue to be cared for by the doctors here. Dr. Marcelo is our dr and she is phenomenal. The staff is amazing as well. They have always been attentive, friendly and treated my family with genuine care. I highly recommend this office