T-Mobile, Scottsdale AZ

Exceptional customer service at this T-Mobile store… Joseph did a great job of helping me get my 87-year-old father’s phone service transferred over to a $20 talk & text plan from his prior service with Verizon (where he was paying $60+ a month while not using any data). Joseph was very friendly, professional, knowledgeable, etc, and knew exactly what steps to make it happen while he and others kindly helped my dad with his mobility issues. I’ve been a very satisfied T-Mobile customer for a long time, and customer service like this just amplified those sentiments!

Jacob was amazing. Very knowledgeable of products and plans, extremely professional and friendly. Smoothest phone upgrade I’ve ever had.

Stay away from this place! I came in to get a Galaxy Watch during the T Mobile promotion where you add a line and get a watch. This is not a corporate store and its clear they work on commission. The manager Joseph kept trying to upsell me their internet, even though i told him over and over I am only here for the watch. I don't want your internet. He sold me the watch and I left only to find out a month later that he added a protection plan I never asked for and never added any discounts! My bill shot up by $60 when it should have only been $10. I immediately called T Mobile who removed the protection plan he added without my consent and gave me the discount that he never added to my bill.
If you're thinking of purchasing ANYTHING, go to the T Mobile website and do it online! It's shady and very scammy to add things to people's bills without their approval or consent. Don't get scammed!

The system was down today, and they were pretty nice about it I desperately needed to upgrade one of my lines he stated he would call me when their system was up. NEVER received a call after about 3-4 hours I called in and a girl answered and said the system was back up, so I drove all the way back from the Ahwatukee foothills since it was for my son's line who lives in Scottsdale. I came back in the young man who assisted me was very nice and everything but, when I asked to see the breakdown of everything since the previous store, I went to told me it was only $74, and he said it was $94? Would not show me the breakdown just told me what it was. He just said, "well it's because Scottsdale's taxes are more". But he would not show me the actual "break down". (Maybe he didn't know what I meant) So, well I just needed to get this done. After leaving and looking at the receipt well. I figured out why it was so much! NOTE TO SELF: Save yourself some money and deal with the Corporate T-Mobile store not the reseller store this is a reseller store! And save your money or just do it online!
He also thew in a USB cube for $20 that I did not need! Never asked me about that. Yeah, whatever never going back there again, and I talked to T-Mobile Corporate and filed a complaint.the tax was based on the $429.00 price of the phone that I am paying in installments monthly with my bill over time that is taxed every month! Not the "zero" down option that they "promo" lol they always way find a way to get you! So that free zero down options is literally a joke and does not exist! Oh and there is a $35.00 connection fee.

The worker added the 360 protection ($18/month) to my account without asking and without my permission. I did not have it before buying my new phone and did not want it after.

Worst location its all young guys who seem upset that you walk in while they're busing jerking each other.i went to simply utilitze the warranty i pay for after damaging my phone when i asked them to simply do theyre job they just start sucking each other off disgusting will not be going back

I bought my step son his very first IPhone last week and I went into this Scottsdale location as the ratings were better than others in my area and I did not regret it, first off James was very helpful and courteous and got the process started and then Ben helped me finish the purchase as we shopped for the best deal and thank you Leslie for the water bottle that was offered on a hot Arizona day! Everyone was friendly and patient with me and I do appreciate that! Keep up the greatness guys!

Horrible! Wanted to return a Home Internet Hotspot. The supervisor at the location 04.22.2023 told me they cannot take it if I didn’t buy it there or in a physical store as he needed a “Barcode” from a receipt to take it back. Drove to the location on Fashion Square an they took it back within 3 min.and even printed me a return receipt.

This afternoon I needed to go to T-Mobile which was the closest place near where I was doing work training a new employee. She did not have a phone cord for her phone and it was about to go out. So I ran over here and pick up a cord. They were playing some really nice music and the guy at the counter was very helpful in what I needed very friendly. I appreciate your help.

My bro ben hooked me up with a dope plan, shoutout to the customer service. Its never a good experience dealing with phone companied but Ben made it less infuriating.

Very helpful staff! Went in to switch service and got $200 rebate BONUS got in and out within an hour. GREAT SPEEDY SERVICE.

Came in and James helped me out.he was very professional and polite.fast and easy service. Definitely recommend

Came into the store with my mom who only speaks Spanish so i was going to translate but lesley helped her out wonderfully and my mom left happy

James was AMAZING! He was quick with his service and explained everything to the last detail! These employees make long wait times worth. My new “home store” now!

Went in today to clear up my questions on opening up an account and got the best help from a cell place I’ve been too! A girl named Lesley helped me out today and she knew what she was talking about. Will definitely be coming back to this location, hopefully everyone is as great as her!

James was awesome! He was very helpful and knowledgeable. He helped me reset my iPhone and transfer my pictures, videos, and contacts onto my new phone. He had great customer service as well! Thank you James!