T-Mobile, Mesa AZ

This is the worst service I’ve received in a t mobile store! The lazy girl didn’t wanna help! Don’t work in a costumer service job if you don't want to deal with costumers!

I had no data on my phone for more than a year. I was unable to send/receive photos unless I was connected to wifi. I went back to the store and the guy told me it would go away. Well it didn’t, I called several tmobile stores to see if they could trouble shoot my issue, and they said they don’t do that kind of stuff. Finally, my friend recommended I take my iphone to the Apple Store and they were able to run diagnostics. Turns out I had absolutely no data on my phone. The family plan I have has unlimited data, text, and calls. I called T-Mobile customer service SEVERAL times prior going to the Apple Store. When I finally called customer service knowing the issue they then escalated it to management and guess what. They confirmed i had the “bells and whistles” plan, which did not include data. If you have a similar issue take your phone to the Apple Store. I have no problem with the service as my family has been with T-Mobile for years but absolutely zero stars for who ever set up my phone.

I go over there because I need some help, well lately I have incountered sales personal that was not knowledge at all. That was the store on Power in Mesa

Switched two lines from Cricket, manager said we were eligible for $200 rebate each, just wait 6-8 weeks to receive. No such promotion existed.

Very disappointed in the lack of service. Walked in with a broken phone and their solution was to buy and new one or call the insurance company myself. In the past the service person has always helped with these calls and done them from the store to help alleviate any issues. This lazy girl just wrote a number on a piece of paper and told me to call when I got home. Absolutely 0 service. Makes me think twice about T-mobile…I certainly will not be back there.

Sad there system was down and could not make a copy for me this is the second time this has happened

Jessica is a Awesome Employee at this store!
Thank you for helping us with our Internet Tower today. Very polite young lady! Knows her job!

Great customer service! Was helped right away by Roxanne. Definitely recommend going to this location.

Let me start off by saying the manager of the store is extremely rude. I had the worst experience dealing with the two staff on the other day. They both should be fired due to the lack of professionalism and customer service. Definitely recommend driving a mile down the street, to the other T-Mobile store to get assistance.