TCF Bank / Alaska USA Federal Credit Union, Peoria AZ

The staff are very friendly but not very knowledgeable. It takes forever for the transaction or a check to show on your account. Multiple times I asked them to send me documentation and they never did. Very unreliable

Since moving into my home, I receive a fair share of promotions in the mail from exterminators to water treatment services. Rarely do they appeal to me.

However, the mailer I received from TCF caught my eye. They offered to give me $200 for simply opening a checking account funded with $25 and then completing a direct deposit of $500 or more within the next 60 days.

Its like taking Benjamins from a baby!

The customer service it atrocious. Was a member for 5 years. In that time I was given fake cash after a deposit, had a member of the bank do fraudulent activity on my account, and they put unnecessary holds on my account. Bank here and get ready to hear one thing when you open the account and excuses once your account is active.
You've been warned.
Admittedly 95% of the issues are at the 35th and Southern location.

I love this bank sorry everybody I have something in my mouth I’m trying to eat I love eating humans chocolate mmmm mmmmm

Understaffed on Saturdays. Great people that work here, but I feel so sorry for them because they're dealing with loads of people with only 2 people on staff.

I found the bank to be very nice most of the fee problems people have complained about got removed the branch manager was nice and always talks to you I read a ton of reviews that say bla bla bla overdraft fees to be honest there over draft fees are not to bad now but it's something you could avoid with ease. If you just went barely over drawn the branch manager would be wiling to fix it if you address the matter calmly

I love this location. The staff are always very nice and helpful with any questions I may have.

I opened up an account over ten years ago in another state and never used the account. I closed the account two years ago and shortly after that they put me on check systems for less than $70 of charges that they them selves don't know what they charged me for.
I order to clear the problem up I need to speak to a department that does not take customer call and I need to get my old account information from another department that also does not take customer calls.

My rating would be higher if you staffed more than 1 person on Saturdays. I can only come on Saturday to deposit money, and the last 3 times I've went, there is literally 1 person working in the entire bank (not exaggerating). The lines are almost to the door, and wait times are outrageous. I waited 35 minutes to make a deposit, which took no more than 30 seconds to complete. The one person working there was working the drive up window, answering phones, and helping walk-in customers at the same time. I felt bad for the employee for having to handle all of that at once. However, because of this lack of staffing, your customers are the ones who suffer. Please staff accordingly.

Probably one of the worst bank i have banked with! Customer services is terrible they make you wait long time at window to help you and draft fees are outraged and cash deposit on atm takes couples of days to be available. Overall experience is not up to a professional bank standards. Every customer counts i always say.

Everyone at this bank is great. Very helpful in every aspect of banking. Knowledgeable, friendly staff and always willing to go the extra mile to ensure customer satisfaction. I recommend this bank to everyone.

Each time I've been in this bank or on the phone I've never had a problem. The staff are very kind, there's quick service and they seem to do all they can to be of service.