The Grove Apartments, Tucson AZ

Awful experience. If I could give this place 0 stars I would. Had our roof fall twice due to upstairs water leaks. The office manager was never at the office and I was never able to reach them
Over the phone. Had our apartment infested with roaches even after several attempts to fumigate. Had my room flooded and damage our belongings. Maintence was only available if you begged them to come over. Would never even finish a maintenance request. Had our floors ruined due to water leaks and after living in such awful conditions, we only got $60 of our security deposit back and they blamed us for the apartment being in bad conditions. Please do not lease here. It is not worth the hassle and the awful conditions. Also the area was not safe. Had several shootings outside and drug deals would regularly happen in laundry room.

The place is infested with roaches and i dont think there is going to be a solution even though they come to spray every 2 weeks.

This is the worst apartment complex and it smells horrible. So many gnats in my apartment, the door had a major crack which they didn’t want to fix before I moved in. The managers are not helpful at all, you go into office to ask a question and it’s either they’re busy or away. I moved there in OCT and ever since there has been at least 5 new managers. Worst management, worst neighbors, worst neighborhood. My apartment almost got broken into at least 3 times while I was sleeping.

More gunfire in this place. This is crazy. People get killed and every night after there is more gunfire.

Went to pay my rent here today. JULIE is amazing! Great costumer service, very personable and spunky! Love this lady! She is going to do great things for the people. Thank you so much for everything you did for me. You got this!

(Anonymous profile to protect identity; resident since 2020)

When we first moved in the property manager was Robert and he was amazing. Easy to work & communicate with, and TRULY managed the property. He would personally go out of his way to get homeless people out of the parking lot that were dumpster-diving. He was also very helpful and attentive to maintenance requests, and always had a presence in the community on a daily basis since he would be out and about checking in on projects around the property. Robert is also responsible for getting a construction crew to repave the parking lot and making it look refreshed & allowing more parking spaces.

But some time after May 2021 the property management company changed and everything has been downhill since then. The company never bothered to reach out to the residents regarding the ownership change, nor did the new manager ever reach out with any information (which till this day I still have no idea who that person is). He/she/they are terrible with communicating, for example, they notified us that the water would be shut off AFTER they shut it off. Additionally, it is difficult to get in touch with them via email because they keep sending emails from different 'no-reply' email addresses.

Over our time spent here, there has been a fire started by the homeless in the empty field behind the property, a shooting in the West building, stolen/abandoned vehicles left on property (some actually being still on the property), and various domestic disputes. At this point it seems management will allow anyone to live here regardless if they're able to pay rent. We literally had jobless drug addicts as our neighbors who constantly brought sketchy people around the apartment block and, had OBNOXIOUSLY loud sex all night long. Furthermore, there's a homeless person dumpster-diving at least once a day with absolutely no action taken by management, as well as homeless folks coming on and off the property through a compromised hole in the fence on the southwest side of the complex.

Overall, our experience started fine & smooth but has become terrible and there doesn't seem to be a chance of improvement in the near future. Whichever management company and/or manager is looking over the property needs much better communication skills and should probably do a more thorough evaluation of whom they are leasing apartments to. Not in a discriminatory manner, but to simply ensure the management company can receive monthly rent without hassle from delinquent residents. We never went into this apartment complex with high expectations, but it is disappointing to see all these events unfold in front us with little to no action taken from the new management.

I lived here for a year and a half. Issues with apartment entire living time. Roaches everywhere office claims they have exterminator come into apartment but only come once every 4-5 months. Had to change hot water heater and maintenance left a huge mess not to mention the black mold that all they did was spray kilz over after complaining. When the new management team took over I decided it was time to move out. I moved out on sept 30th and was due a full refund. Since then have not received anything in the mail. Contacted office over 12 times in last three weeks finally went down to office and was told “I’ll call you back before I leave with more information” never received a call have now called back twice and no answer. I have also left messages with both Tucson and Phoenix main office and never received a call back. Terrible service. No help at all.

Been here about 7 months. More space for roughly the same rent as my old place on the East side, and a faster trip downtown. 5-6 minute walk to the#6 bus line, very short walk to the #17 (inbound). My studio has a divider which gives it something of a living room/bedroom feel. Management has been easy to deal with. There's a portal for electronic rent payments and to submit maintenance requests.

Moved in a few months ago the apartment wasn't very clean. The ac didn't work. The smell in the apartment is just horrible. I told Robert he claimed it was my body size and that the sinks will smell like that. I highly believe there is black mold growing. After 11 days the new management company replaced my ac. Those guys are trying and I can see the difference they are making. However there is still a huge gap in my door and the issues with mold. Because of the gap in the door I can not efficiently cool my apartment below 77 with the ac blasted all day on cold. I can cook and the mold smell will be back in a few hours. I was also told all of the appliances were new and they are not. It has just been a lot of lies and an absolutely horrible first month. Unless things get better I will not be renewing my lease.

Just moved into Canyon Grove apartments and everything has been fantastic so far! My neighbors seem very nice and friendly, the grounds are nice and tidy, and Robert is amazing! He was so professional yet friendly and made the whole process a breeze! I can’t thank him enough!

Robert & Jessie are both very friendly. They have been attentive to our needs and are understanding. Canyon grove is overall a nice community and I have been enjoying my time as a resident here. Very affordable and nice floor plans. The pool is always clean and the laundry room is always available. I always see Jessie and Robert around working- on site management is well maintained. All the other residents here are respectful as well. Gated community, donation box is a plus! I strongly recommend to anyone and small families. You are never going to get everything you want and nothing is perfect but this place comes pretty close. Not to mention- you have everything around you not too far- walking distance and bus transportation. To say the least, thank you!

My fiancee james and I moved into canyon grove apts on Feb 3,2020. Robert was and has been very kind to us. The apt was clean when we moved in. The grounds around the apt are neat and tidy. Even the maintenance people are very nice. James and I are happy we moved here.